Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Didn't send the item after initiate a return.

I bought an item on 12/21 and I received the item on the 12/26, The item didn't fit me and I initiated a return. After that I decided to go away and I couldn't send the item back. The return item was closed on 01/03. I know I can still send it back b...

International shipping

I have been selling on eBay on and off for several years. I do not ship international. I never have. I noticed one of my items had received a bid. Then I saw that the bidder is located in China. I was hoping they may have an address in the USA they u...

Guaranteed Delivery

If a seller is using the handling time only for guranteed delivery and ships within their handling time who is responsible when the item is not delivered on what ebay has as a guranteed date?Most of our listings ship free with a paid priority by the ...

How is my shipping time less than 5 stars? Getting dinged because of USPS delivery time

Just got dinged from a buyer on shipping time because it took USPS longer than estimated to delivery. Item shipped on 12/31/18 - I ALWAYS take to local post office and pkg was scanned that day. I also entered the tracking number on item same day. Goi...

Expanded Rate Tables

I am trying to revise our shipping options, from what I can tell, eBay seems two half completed ways for sellers to calculate shipping at our cost. eBay "Calculated Shipping" does not match our cost with the carriers, so I put our cost into the eBay ...

ebay overcharging for postage

why is ebay over charging for postage for usps. they are charging over $30 for a $13.35 package??? EbayPostage cost: $31.90 Insurance (for $30.00): USPS Tracking™: Free Signature Confirmation™: $2.55 E-USPS DELCON INTL™: Free Your eBay Discount (13%)...

Can't print any shipping labels

I can't print labels tonight, anyone else? Is there a solution. It was working fine then suddenly comes up all different and acts like I already printed it. Reprint label will not work.

No more USPS if I can help it

Had medical supplies sent via USPS. Delivered today. But guaranteed delivery yesterday. Tracking info yesterday said, "No safe place to leave, notice left." My wife was at home, no notice was left, and the package will fit in anyone's hand. My oversi...

My return was marked DELIVERED but seller opened a case against me

Hi everyone,I bought a $30 item in December, there were issues with it, so I requested a return. I shipped the item back using the eBay label I was provided. The tracking automatically uploaded and was visible on eBay. The label address shows that th...

Buyer beware sells defective items

I have been dealing with this seller for months now, he sold me very poorly made crucibles. I seen just how bad after 1 use. I requested a refund for all of them. He agreed after multiple attempts to just get a coherent answer from him. I had to open...

Shady seller - how to reopen a case?

I'm dealing with a very shady seller. My items had not been shipped at all, and when I contacted for a refund, I got two conflicting responses. Item 1: "I just got out of the hospital and shipped your item." - no tracking code though, so I have no wa...

Resolved! If using Free Shipping can I determine method at sale?

Hi, I sell mostly clothes and shoes. Free returns is not working for me. I thought with the upcoming rise in postage rates I will try free shipping. I'm used to calculated shipping which gives me options within USPS Priority. I have done some flat ra...

How long does Paypal hold my money after Ebay has closed return request in my favor?

I sold a Brand New Dyson Airwrap on Dec. 10th. The buyer used it for over a month and then wanted her money back because she "Just didn't like it". She emailed me and said her curls won't stay all day. I explained to her that I am not the manufacture...

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Guaranteed Delivery - Unhappy Customer (One day Late due to Fed Ex)

My customer bought a package from me and I shipped it the following day. She paid a little extra for Fed Ex Home Delivery, which showed 2 day delivery service. Her item was dropped off and scanned within my one day delivery time. However, the "guaran...