Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

I need to fully refund 6 purchases without getting defects.

Over the past 2 months or so I had sold 6 sets of speakers on ebay. These were all new unused in the original packaging. Recently 1 of the buyers contacted me saying that they noticed a tear in the foam that surrounds the subwoofer. We both thought i...

Item that Has not arrived, seller won't answer.

So I ordered a guitar from bad-cat-instruments 2 month ago. I thought they weren't scams since they have good feedback but when I ordered my guitar, they just suddenly getting bad feedback and it's because theye don't answer any of the buyers and the...

return issued by item not being sent

I sold an item and the person wanted to return it, I issued a refund, but I went to tracking and it says I let the person keep the item! This was not my intention is there anything I can do? Did I just lose my item?

Issue with seller

Hi I ordered the item above and even emailed them a week before to ensure the would be no holes in the grill once I ordered it and I had a email to say it was dispatched they actually removed them item it’s self who I couldn’t contact them then I had...

What Going On? IS this the help section for the World?

Seem like a whole bunch of post recently that are long run-on sentence no punctuation a low grasp of the usage of english language and no semblence of grammar etc just complaints about eveything that appear to be by non native speakers so 1 has to wo...

Returned item. Now seller has not refunded and says item does not match description ? What to do?

Returned item. Now seller has not refunded and says item does not match description ? What to do? The item was returned and the refund was not sent. The seller has the package for more than a week and there is no contact field. The status says an ope...

Resolved! Is anyone else having problems creating shipping discounts?

I am trying to create a shipping discount but the page where you do so seems to not be working. For example: i have 12 dishes to sell. Customer chooses quantity they want. For each dish they purchase the base shipping price goes up by $1.Seems pretty...

Do I have to ship with Tracking?

I noticed I was getting dinged alot because of no tracking. Some items I sell only require a stamped envelope, but it seems like I am getting penalized for using stamps. If i continue to use stamps would that indanger my selling privileges? I hear of...

Refund will not go though

Multiple attempts have been made though eBay and PayPal to send a refund. The refund will not go though due to technical issues. What to do in this situation?

Seller claims buyer damaged item

I purchased a track bicycle and it has arrived with a cracked frame - i.e. salvage and not safe to ride/race. Seller's pictures were not very clear and did not show possibly damaged area. So prior them shipping i asked if frame were sound and seller ...

Return glitch

Hello! I bought a phone, and the seller sent me a broken phone instead of a "very good" condition. I think he accidentally sent the wrong condition (large seller). I have started a return, which was automatically accepted. I cannot select the item as...

Printing a shipping label

I cant print shipping label, Comes abck with error, I called support and they told me to go to USPS and send with out using EBAY, I'll loose alot of money going these route. Any ideas

Seller Sent Wrong Item/Not as Listed--Need Help from EBay

The seller sent an item that was not requested--and substituted the ordered item with another. Now he is relisting the item that should have been sent to me, without offering to replace/exchange the item. The seller kindly says he will refund PayPal ...

first class versus priority

Has any other seller had this problem? Twice in the last week I have had a package that weighed just under one pound and under the ebay shipping options first class came up (which is a lot cheaper than the other options). When I brought the package t...

We're having trouble printing your label.We had a problem retrieving the label. [Error: 0]

I am totally new. I printed my first label at the Fedex Kinkos store about 10 days ago, then went to do it again this past Saturday. I received this above error, at the point I should be able to print. eBay support had never heard of this, so she wal...