Shipping

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Changes to User Agreement

Sorry having to directly message you but this help section is not very user friendly. I am a long time seller who quit 7 years ago to handle a health issue. Now that I am back there are rules and requirements that I am not used to or even know about....

Resolved! How to ship invoiced item separately

I asked earlier but my post was unclear (even to me). So here is the better version. Buyer won 2 items. Each item was listed to ship USPS First Class. If I combine them in one package, the cost will be MORE than the listed shipping, due to the over 1...

FedEx Ground (20000: Service is not allowed)

Is anyone else experiencing problems with printing FedEx ground labels through eBay shipping labels? I'm unable to print ground, only SmartPost or overnight. This issue is not only happening to transactions waiting to ship, but I'm unable to print ne...

Resolved! Postage rates increased from August to September??

Was there a USPS postage increase in September or does ebay now give less of a discount by printing labels through them? In August, my priority mail rate for a 2lb package from 63385 to 77242 went from $7.91 to $8.15 in September and my postage rates...

Just a tale of woe about me messing up and the result

Ok, I goofed and switched labels on two packages, to buyers who both had the same last name, although one was spelled slightly differently from the other. Fully my responsibility. First buyer gets the wrong item and contacts me. I then contact the 2n...

Demanding refund against undelivered item

Hi, I bought an ultrasonic sensor board, in April 2018 but it has not arrived. I raised a case in August and I have been communicating with the seller till September 07, 2018. To my surprise Ebay closed my case on Sept 07 2018 due to no activity. How...

delivery problems

hello everyone, I'm fairly new to Ebay, but I have a problem I need help with. I understand Ebay holds funds when you are new, but they usually release them 3 days after tracking shows delivered. I mailed a package to penn on Monday and it was deleve...

Resolved! Overseas returns

I live overseas , and returning items is very expensive. Is there another way to get a refund?

Item listed with no international shipping, but my buyer is from Canada? What do I do?

My buyer is from Canada and I opted out of international shipping. They sent an invoice to me to include international shipping, but I don’t have a close Fedex location. Any input would be appreciated. Buyer only has a “1” rating.

Seller denied return request

I needed a new bumper for my car. I used the drop down options on the sellers page to select the correct bumper for my car. The page told me this bumper would fit. I have the screen shots showing the statement "This will fit your vehicle." But it is ...

BUYER PROTECTION SCAMMERS

I am tired of being the victim of Buyer Protection Policy. Twice in one year I have had buyers maliciously damage my item when requested photos. There is no protection for sellers because they don't use photos as evidence? Then Why request them? BASI...

new & 'improved' shipping labels--issue with printing packing slip

For the past few days, I have been unable to print a packing slip from the 'new & improved' labels page. It freezes and then I get a pop-up error message. I switch to the older (better) version and no problems there. Anyone else?

BAD SELLER FROM CHINA . NOW ADAY ON EBAY

I 'm writing this to warn peoples who haven't know yet how frustrated and waste time buying products from China.Many Seller in China now adday won't respond your complain after the creat problems such as ship fake item, wrong item or wrong address ec...

Ship By Dates / Times Need Adjustments

I set almost all of my listings to 1-day handling times, because I pack everything sold each night as I watch tv or whatever. So for example, something sells on Tuesday at 10pm, I have until Wednesday at 11:59pm to print a label.The problem I’m havin...

Resolved! DVD and CD returns

How are returns dealt with regarding recordable media such as DVD's and CD's? A buyer could buy one of these items, burn a copy and then demand return under buyers remorse, I didn't like the movie????!!! I know many retail outlets over the years have...