Shipping

Forum Posts

Sorted by:

Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Returning a defective laptop screen, but no updates?

Hey all - I shipped back a defective laptop replacement screen on January 7th. It was broken when it arrived to be, so I sent it back for a refund. It was sent back through UPS and the last update shows it was in Lachine, Quebec on January 8th (I liv...

USPS attempted delivery. 'It is being held while the addresse is notified.'

I live in NL and ordered a package from the US, and the tracking is confusing me. How can USPS say they attempted a delivery at my location if they do not operate here?Also, supposing either USPS or NL Post did attempt the delivery, I was at home and...

Resolved! Can I ship without using eBay's options?

I work for UPS. This means that normally, I can ship cheaper from my center than the options ebay wants me to pay for. I can go to work, box packages up, and create a shipping label and have it out the day someone ships something from me. The problem...

Counterfiet item: Ebay goes with %50 money back and return shipping instead of full refund

So... I accidentally bought a counterfeit item (GTX 1060 which ended up being a 550TI) and asked for a return.The seller offered a 50% refund and required that I'd have to ship back (to Asia). I asked eBay to step in- hoping that they'd rule the item...

Buyer used item and now wants a refund

I sold 2 brand new Seresto Dog Flea Collars to a buyer who put them on there dogs for a week and now claims they are defective and don't work and wants to return them for a full refund. I won't be able to sell these items once I get them back because...

USPS Worker Stole Package

Hey all, Recently I shipped out a pair of shoes (Adidas Yeezys, a very expensive pair of shoes) to a buyer in New York. I believe that the postal carrier has stolen my package, quite possibly due to the fact that when I taped my box shut, the flaps w...

Unreceived item scam

Hi community, I am having an issue with a scam buyer. He made the order to a forwarder address (we didn't know it was a forwarder address as we are new to selling on eBay) and when the package was delivered he started an unreceived item case. However...

Buyer Harrassment and Feedback Ruined When Refund Was Granted

So ready to throw in the towel on ebay! I've been buying and selling since 2001 on here. Ebay has changed the rules so many times I can't keep it straight! The buyer holds all the cards and sellers are no longer able to have any say in returns or fee...

International shipping

I asked a question the other day but never got any help. Someone simply asked me if I had certain boxes checked.I have a bid on one of my auctions. The auction ends tonight. I noticed the buyer is based in China. I do not do international shipping. I...

EBAY scammers! Customer Service fooled me

EBAY scammers! I sold an item 1200USD, mobile phone. Parcel shipped December 16. Buyer opened the case January 04: didn't receive the item. On that moment parcel is on the way and can USPS tracking. CQ010639795UA. Parcel is DELIVERED January 14 to re...

Refund Request - Missing Parts - NOT - Advice Please

So after a 5-year absence from eBay, it appears we have come back to a completely different type of customer base. I have read through all the return issues posted (the majority being NAD). We received a refund request stating that order was missing ...

Resolved! Buyer pays after unpaid case opened, but now wants to cancel order. Error message received by eBay

I have an eBay buyer who paid for an item after an unpaid case was opened. His payment then closed the unpaid case. He then immediately messaged me to cancel his order, because it's the wrong size. eBay is giving me an error message, saying that two ...

Possible scam?

I was sent the item that I bought, but instead of being "like new" as it was advertised, the items cables did not work properly, went I sent the return, they told me i didnt send them back the same item they sent me?? Now I'm down 260 dollars with no...

Buyer asking for a refund because package is late by 2 business days

Is it just me or I’m not willing to issue a full refund my the package was shipped on the 11th of January and the Listing mentions 5-7 business days. It eBay calculated edt delivery the 16th. The package will get there shortly I’m sure but the buyer ...

Resolved! Buyer gave me wrong address.

Buyer didn't update the address so I shipped it to the old address. Buyer said the home is vacant and the item would be sitting on the porch. Buyer also said not going to pay additional shpping cost.What should I do?