Shipping

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there is no option to file a claim (not as described )

Hello there, As you can see in the screenshot below, I went to "help" section then choose the item but no option called (not as described ) like before, I don`t know why eBay disable it.My order was 24 oz but however, the seller had sent 40 oz!!! (I ...

screenshot-www.ebay.com-2018.09.22-12-51-27.jpg

Seller returning “doesn’t work or defective” item before having received the item.

This morning i woke up to a return request for a New sealed item given the reason “Doesn’t work or defective” However, after checking USPS tracking it shows that it hasn’t been delivered yet. When i contacted ebay support i was told to ask them if th...

Return in progress, no longer have eBay gift card

My return is being sent via usps currently and a refund has not been issued. Once it does it will be going to a eBay gift card I no longer have. I do however have proof I paid for the item with a card under purchase history. If I call eBay Will custo...

Buyer wants delayed shipping

Hi, I've never had this request before and I'm kind of freaking out. So the buyer paid and requested that I hold off on shipping until Monday. Thing is, I'm selling a model horse that has yet to have been bought off of Breyer's website. I won the hor...

Resolved! Im going to lose it if I another buyer tells me I shipped an empty package

Do buyers have some board or forum where they set up and target sellers with complaints of empty shipments? Most of my items are small and shipped by letter post but I secure the item in packaging and a security envelope.. Mystericsally these items a...

Can I adjust ship date after sale?

A buyer purchased 6 items that offer 1-day turnaround. They have requested some minor customization, which I'm happy to do, but will take a few extra days. Buyer is aware and willing to wait. How can I change the Ship Date so the system doesn't "Ding...

Shipping tip for flat items

Save your Christmas boxes (or purchase after holiday) and use them to secure flat items with light cardboard liner. Place in ½ box and fold down edges. If placed in plastic bag you might consider adding some tape to keep item in position. Then place ...

Columbus day no post office

Columbus day, a worthless nothing fed holiday. Will this affect our shipping metrics?

Resolved! Seller won't send item and cancels deal

I saw a nice item on Ebay which I really wanted.However, the seller didn't ship international, but I asked him if he would make an exception for me and he did. I won the bidding and immediately paid him through PayPal. With the shippingcosts enclosed...

Resolved! Seller Unresponsive - Shipping status stuck in Pre-shipment - awaiting item

Hello I purchased an item on Monday 8th at 4am. I was notifired at 3pm the same day that USPS had a label created and that item was in Pre-shipment status. Since then I have tried to reach out to the seller with numerous messages via Ebay and email b...

eBay Sellers Must Give Money Back For Any Reason!

Okay long story short kinda,I do not sell much on eBay but I sold a Sony Tablet Xperia z4 for 699. I have a 14 day return policy .Customer contacts me on the 35th day. He says he wants to return but gives no reason. I asked him what's wrong still no ...

Refund

I ordered nail polish but then canceled the order like 5 minutes after and i still havent gotten my refund.

No buyer accountability, no return policy enforcement continues.

I know this topic has been beat to death lately but here is another example of clear cut abuse of the returns system by the buyer. Buyer opens claim after he purchased a trampoline cover. Says it was not as described, he thought he was buying a 14 ft...

Good day Excuse me i received an envelope with ONLY ONE Medal Tour Eiffel , but I bought TWO

Good day Excuse me , i received an envelope with ONLY ONE Medal Tour Eiffel , but I bought TWO.

Charged For A Money Back Guarantee Twice!

I agreed to a partial refund for a customer of $150 back in August. When I tried to do the refund my paypal account got locked and I was unable to use it. The buyer then had no choice but to open up a case against me. Ebay decided to give the buyer a...