Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Never trust eBay

I will never, ever use eBay again. I ordered an item at beginning of September with a delivery date of 18th to 26th September. Not arrived by 26th I made enquiries and tracking showed "item undeliverable- other. Return to sender." I have contacted eB...

Shipping Labels

New to Ebay, from Philippines. Does anyone have step b step a guide in shipping? How do I treat the shipping label?

Informed Delivery by USPS - does it improve last mile experience for Ebay shoppers?

Have you tried informed delivery from USPS? What is your experience with using the service? As a buyer, are you more willing to shop on Ebay if you can preview digital images of packages that are being delivered to your address? Share your thoughts!L...

Resolved! Buyer didn't read listing and wants return

I have a buyer who purchased a pair of sunglasses. It clearly states in the listing's title and description that the sunglasses have prescription strength lenses that would need to be swapped out to meet the buyer's needs. A week after receiving the ...

seller or cheater

I am an old retired college professor. Bought 4 peices of 15 inches hub cap with the item number on the seller shop . he sent me 4 wrong peices . I told him this is a wrong item,he asked me to take picture of the parts and wrong id number ,send it to...

Item removed after shipping

I have paid and got confirmation from the seller my item has been shipped but eBay have removed the listing. Will this affect my click and collect. I suspect that when my item is received at the collection point it willbe invalid and not send me tbe ...

I have replyed to undeserved negative feedback, but should I dispute with EBay to get it removed?

A buyer requested to return a pair of jeans because they said they were too short. I stated a 30 inch inseam and they said they were 29 inches. They did not open an INAD and returned the item at their own expense. I remeasured the jeans after receivi...

shipping cost

Is the shipping cost immediately deducted from the amount added to your account?

Should I decline a return request?

A buyer just asked for a refund and sent photos of a broken item which isn't even similar to the item I shipped. Apparently, he's trying to get the item I shipped free. I contacted the buyer and sent him a photo of the item I shipped and haven't hear...

Scheduled USPS Pickup Issue - Unscanned Package Lost or Missing

I scheduled a USPS pickup last Friday for the next day (Saturday, 11-3-2018) for two items that I sold, one being shipped via First Class package and the other via USPS Ground. My problem is that neither were initially scanned but I did receive a con...

eBay ruled against me on getting a refund

I bought a vertical climber on October 28. The seller claimed it was being shipped out of Arizona according to his profIle. Original tracking info said it would arrive the following Sunday. This was free shipping. Apparenty he didn’t do insurance acc...

How do I get reimbursed for return shipping?

I had purchased an item that was not at all as described, so I selected to return and when prompted, I selected they email me a return label. I never received the label. I had called ebay as when I went directly through ebay to print the label, I kep...

Order has not shipped yet

So i ordered a phone on 11/5 it is supposed to be delivered by 11/13. Today is Friday 11/9 and it still has not shipped yet. I sent a message asking the seller when would my order be shipped and got no response

Returning an item for repair to then be sent back to me?

Hi, i brought a phone which arrived yesterday, im relally happy with it, its exactly what i wanted except for one problem, the person who reset it did not sign out of google properly and now the phone needs me to have the previous owners google login...

Should I offer Free Returns...things I don't yet understand

Buyers remorse turned into false SNADs kills a lot of sales and seller's faith in buyers. I have been lucky to not have had a lot of them, but with every sale I cringe just a little, knowing there's no protection against it. I sell mostly pre-owned c...