Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Sellers beware- global shipping program damage not always covered

Fellow sellers, please be aware that using the GSP (where it clearly states "seller is not liable for damage") does not ensure coverage. In late October I sold a high value item ($2,095) to a customer in Australia, and was shipped using the GSP. Item...

Shipping to Finland, Customs Holding Package

My customer from Finland purchased a watch from me, I shipped it USPS Priority Flat Rate. Included on the package , in that clear plastic holder, with the customs forms, were 2 copies of the invoice as required by the USPS guidelines on USPS website....

Postal service crashed

I have had nothing but problems since right before Christmas. it is taking double the time to deliver and the packages are bouncing all over, one day they are at destination and the next it is back at origin. I expected that for the holiday rush but ...

Odd Return

How can a buyer open a return for "Something is wrong with item" when actual item has not even been delivered?Should seller just accept the return which starts the time clock?

"Out for Delivery," then an hour later, "Unable to deliver item, problem with address"

I think I've read pretty much every thread here about this exact issue and I'm still stumped as far as why there was an issue with delivery when my package was at the post office. According to USPS' info, my package arrived on December 26th. Sorting ...

Ship to another address after package misdelivered twice?

I'm a seller & have a package that's been returned twice, undeliverable, to buyer's ebay/paypal address. He asked if I can send it to a friend's house nearby but I don't know how to safely do that with seller protection. Do I re-invoice him for shipp...

Global shipping program - item not delivered and refund

I sold and shipped an item to a buyer in Germany using the Global Shipping Program. The buyer contacted me to say that he did not receive the item even though it was marked as delivered. I called eBay and they told me that delivered in this context m...

Returning shoes that are too small

Buyer messaged me saying the shoes she purchased were too small. Asked if she could return them. She mentioned my 14 day return policy. I told her that would be fine but she would need tp pay return shipping.I immediately got a message from eBay sayi...

The seller sent the wrong product

The merchandise page is labeled iPhone XS I ordered xs and received x Apple ID confirms that this is an x I am a Chinese and my cell phone is in China now The phone has not been used Because I'm having trouble mailing it I just want to refund the dif...

Resolved! DHL shipping within US

I have been purchasing text books from various sellers, who list they are shipping USPS, usually media mail. After the item ships it's a dhl shipping number. I hate dhl , and their customer service is zero. I just want to know if this is the new norm...

"Sorry, we could not load FedEx services"

When I tried to ship a package using Fedex, I got the message "Sorry, we could not load FedEx services". Has anyone experienced the same problem? I was able to select between USPS and Fedex before without any issue. Thanks!

Global shipping program

Fake tracking number?

have made a few purchases over the last few weeks and I'm noticing a scary trend of fake tracking numbers being provided by Chinese sellers.first was an Australia post tracking number you click on the number all you get isTracking details provided bu...

Reimbursement from a FedEx claim

I recently had a return due to damage caused during the FedEx shipping. I returned the sellers full amount including shipping and then filed a claim with FedEx. I was not sent the claim amount but 8.00 less than the shipping amount. I called and was ...

Resolved! I sold a samsung phone as "not working/for parts only". Buyer wants a refumd because it "doesnt work

I sold a samsung phone as "not working/for parts only". List price was $60, sale price, $40. I told the buyer, specifically, in a message, that I dropped the phone and the touchscreen was unresponsive. I said,"it's nonfunctional, and Im sellimg it - ...