Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Nov. 12th is a holiday

ebay is showing ship date of monday nov. 12th. the is a federal holiday!

How do I get rid of a shipping promotion that I didn't create?

I had a free shipping promotion for orders over $40. It expired and I didn't realize it. Ebay then continued to run their own promotion on my shop giving free shipping on order of $40 or orders of at least 2 items (I did not set this up). I have no i...

repair of the product

Hello,at the seller, I bought a plate, but it failed during the warranty period. when I contacted the seller, he told me to send the product back to him. When I sent him (by tracking) I wrote him the tracking number. The product has been taken over a...

Seller won’t accept receipt of a return

I purchased a dress on 3rd October which I then returned. I started the returns process on eBay and posted the item back with tracked postage. However I misplaced my tracking receipt, eBay then automatically closed the return after however many days ...

Resolved! International buyer purchases item,Then asks me to under value item for customs,What should I do?

International buyer purchases item from the U.K,Then asks me to under value item for customs,What should I do so I dont get a defect and negative feedback.Cancel the sale,Have buyer cancel sale( which he won't) or report the buyer?

International Return

I have an international buyer claiming "Received item and began using it yesterday to find it is half empty??? On receipt the bottle looked ok...... Not happy i have paid a lot of money plus postage for this item i wish to put forward a complaint to ...

Paypal Returns: No amount mentioned

Hi, I am returning an item (bought directly through Paypal) that had a little more damage than I was told. Now, the seller said he will accept this. In Paypal he accepted my return, however in the amount that will be returned to me - there is nothing...

Buyer wants a return, says item is fake

Help! I just sold a coat on ebay, it was my first time selling anything. I bought the coat a few years ago but didn't keep the recipet so I didn't have proof of purchase. I had a lot of pictures on my listing and it was very clear what the item was. ...

If I sell an item for parts/not working...

does a buyer really have a leg to stand on through complaining? I listed a phone for parts not working. No returns. The buyer (using a freight forward service) sent me a message today stating the fingerprint touch sensor does not work. I was clear in...

false return for "defective item"

I just received a return that was claimed as defective. I tested the item before I sold it and tested it again when it was returned. It operates perfectly. The buyer claimed it was defective to avoid paying return shipping charges. Now I'm stuck payi...

Tracking status of shipments are not getting updated once they entered US

Hi,not sure if anyone else is facing the same issue:it appears that the tracking status stops updating once the packages arrived into the US. (below is just one example)I noticed that for all my shipments into the US are having the same problem start...

Need advice on a damaged return

I sell used car parts. In this case it was a car radio head unit. The radio was in excellent condition and a rare unit, hard to come by. He recieved it and found out his issue wasnt the head unit so he asked to return it. I recieved it today and it a...

Resolved! my return policy is no longer listed

I called ebay today and asked why my return policy ,which had item must be returned in same condition as shipped with all tags ect... Is no longer listed and I was told that buyers know this and will follow return policy the new ebay policy is for me...

buying an item then asking if i could have a refund then asking if i could pay for it possible?

like said in the subject would it be possible to pay for the item i asked to restuen or do i have to contack the seller and asked him if i could pay for it? or would it be too late?

How to ship aerosol/hazardous item to an Island, Domestic inside U. S.

I have a listing I have sold that is considered aerosol . Im a new seller with great feedback and I'm hoping I won't have to cancel .I should have done my research before I listed but , I have to send this item to Puerto Rico but USPS won't do it and...