eBay

Seller says return item is lost at post office. Hopes to refund half the money.

I've paid for the (non-functional) item, and shipping both ways. It has been at his post office several days. Seller writes: "I went to the post office yesterday to pick up the package and the person working there couldn’t find it. I’m not trying to ...

Lost Parcel in transit

I bought a parcel for £38.99 including postage and the parcel gets lost in transit. The parcel has £20 plus £3.99 insurance. I'm confused right now because the sender wants me to claim for a parcel that's been confirmed to be lost by the courier and ...

Why are return dates different in return request?

Selling page return box says "Refund due date 09/18/18". When I click on return details it says "We've asked the buyer to ship the item back by Sep 20". Can anyone explain this?

Received item after refund - how to repay?

Hi. I bought about 100 items in the last 60 days... some sellers never shipped, and actually quit Ebay. I had to enter "I did not recieve" on about a dozen things. Then 2 of them turned up, and I want to repay the seller. How do we make it right? I k...

Item Damaged Upon Arrival to Buyer, UPS Refunded Me

I recently shipped an item to a buyer. Upon arrival, the buyer informed me the box and item were damaged. I opened a claim with UPS and they agreed to pay out the replacement cost for the item. Now I have the cost the buyer paid me originally and the...

Unable to escalate a return

Hi--I sold an item via GSP which was received broken. I packed it well and suspect that the Erlanger KY people repackaged it inadequately. On the refund page, eBay says something along the lines of "if you believe the item was damaged between KY and ...

International buyer asking why shipping price changes at checkout

A buyer from the UK messaged me (I'm in the U.S.) asking why the shipping price was $16.34 when they saw the listing and jumped to $20.37 at checkout. What can I tell them?

Why does ebay let buyers open returns before an item is even delivered?

Or worse, before it's even SHIPPED.Maybe I missed the new policy? I could have sworn that you're not allowed to open a return for 1-2 days from delivery. Now? A buyer can open a SNAD return before the item is even shipped, and obviously win, AND we g...

EBAY ADDRESS SYSTEM IS HOSED !

Anyone know how to fix the darn shipping address section of EBAY?? I am so frustrated right now ..Trying to enter a darn APO address and the darn system can't find my street ... DDDAAA of course not it's overseas on a US BASE ... Anyone know who to m...

EBAY doesn't believe in Media Mail?

I recently relisted a bunch of things (books mostly) and received a little orange flag that said that eBay is changing the shipping service I was offering. What it seems to have done is relatively harmless but puzzling. It changed the "service" from ...

Fraudulent sellers

Returned Item - USPS says Bad Address - but it's not

Today an item was returned that I shipped out priority. It was marked insufficient address, unable to forward, return to Sender. I contacted the Buyer...was told the address was good - to please resend. I called the 1 800 number for USPS, because I k...

Two box shipment. One item accepted; One item unclaimed. What to do with postage due?

Hello Sellers, On July 3rd, I shipped out two lots of CDs from Los Angeles to New York to one customer via media mail. I had to ship the lots in two large boxes to accommodate the size. The first box was delivered to my customer on the July 9. But th...

International Shipping

Another glitch? Does anyone know why USPS First Class International was removed from listings? The listings in my store this morning have no International method selected where there had been USPS First Class International for items under 4 pounds. I...

Seller Inflated Shipping in the Invoice

There was a $13.50 expedited shipping quote (USPS Priority) in the auction to my location. However when the auction finished, I've got an invoice with a $20 shipping charge instead. When I asked why, I was told the shipping quote "somehow" changed wh...