Shipping

Forum Posts

Sorted by:

return an item - taxes\fees returned too?

if i buy an item and say it arrives bad or what not and i wanna return it - will whatever taxxes and fees i paid in addition to the price of the item itself be refunded me?

What happens if buyer claims package not as described

But he ruins it or fails to return it?

Restocking Fees

So this recent seller update is very confusing to me in terms of restocking fees. I read through the update several times and asked multiple reps if I can still charge a restocking fee, so I'm under the impression that I can. In the case of a buyer's...

Resolved! How to set free returns for domestic, but buyer paid for international

I am trying to get everything setup for free domestic returns to retain the TRS discount starting tomorrow, but I can't figure out how to setup buyer paid returns for international sales. Has anyone figured out this mess yet?

FedEx delivered package to wrong address two states away after purchasing it a week ago

This has been a cluster for me. On Oct. 8 I purchased an auto part for a customer. $300 part, not a small item. Packaged was shipped same day out of Maryland & was expected to arrive 3 days later. I checked the tracking on the day it was supposed to ...

Import fees on a $2,800.00 USED digital camera body bought in London and shipped to the US?

Are there import fees on a $2,800.00 USED digital camera body bought in London and shipped to the US? I cannot seem to find a way to get this answered definitively. If a camera is bought in London and sent to Miami (for personal use, and just one), t...

Buyer Wants a Return 2 Months Later

I need some advice! I just received a message from a buyer who lives internationally requesting a refund from me only because, as they claim, they did not realize the possible customs and state fees that would be tacked onto their package even though...

Warning: Slow shipping via USPS Media Mail

Epic failhttps://m.govexec.com/management/2018/10/usps-realized-just-5-percent-projected-savings-slowing-mail-delivery/152143/

Stuck on refund paradox

So I bought an item from seller, payment was made through paypal. Then I requested to cancel my order to ebay and seller. I asked seller to cancel my order as soon as possible, and the seller was asked to cancel my order by ebay too. After 3 days sel...

Resolved! PO Box exclusion ?

Seems a shame that with the killing amazon's giving everybody, that many sellers on this site will not ship to a PO Box.Looking for a popular toy, and every seller of a working model doesn't ship USPS.Odd...

China posts free overseas shipping The Postal Illuminati

https://www.npr.org/templates/transcript/transcript.php?storyId=634732388

Product does not meet the description

Hello! I bought imac through an intermediary shopotam. The seller deceived me and sent the wrong product. In the support service shopotam say that the seller refused to return the money. Could you help me?I paid $ 200 for shipping. Return shipping wi...

Does anyone do their job anymore? USPS scheduled pick-up, picks up 2 packages and leaves 3!

I schedule pick-ups every now and then, when I know I won't be out and about that day. Scheduled a pick-up last night for 2 packages, had three sales overnight and added them to my pick-up on the porch. Total weight for all was not even 5lbs. 5 small...

No returns means Yes returns

Because of the new returns policy, we decided to mark a few of our lower value listings as "no returns". We had a buyer purchase an item. When it arrived, he sends a message through Ebay, including a picture of our item (matching exactly to the listi...

Resolved! Free Returns

I am a seller who offers free returns and just received a request for one. I thought it would be easy and would just have to purchase a label through ebay until I realized that they were going to charge me double the rate that I paid when it was ship...