Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

I tell them to ask for combined shipping...they don't...what should I do?

I offer combined shipping as a option in every listing description but require buyers to ask for it as my antique items are tricky to estimate shipping. Most go ahead and pay separately for items and do not wait for a combined invoice. Do I have any ...

Non-sense in ebay's shipping tracking?

I see that ebay is not showing a couple of my sold and shipped items recorded as delivered, while FedEx tracking shows them as delivered almost 9 hours ago. Yet, more than once ebay has sent me messages within 2 hours when an item of return shipment ...

Why does eBay store buyers' addresses that are rejected by the eBay shipping utility?

After spending an hour trying to edit a buyer's address down to something that would be accepted by the eBay shipping utility (Paypal behaved the same) I gave up and hacked the label in Photoshop to match what the buyer had on file. This is not the f...

Ice storm/power outages

Hey, we are stressing out over here. We were hit with the ice storm last night and our power has been off since 11:30am today. We were told by Duke that it might not be restored until Saturday or Sunday. We are top rated with a 1 day shipping policy....

Merchant attack me with messages

Hello, I ordered a garment on ebay.com. I strictly followed the recommendations to check my sizes with the merchant's table. At the receipt of the garment it turned out that the label indicating its size was cut with scissors. In addition, the garmen...

seller refusing to ship at price listed

an item was listed at less $14.24. that was $5 less than any place else on Ebay. I bought the item. Now the seller says they can't ship for that price - even though they left the listing up at that price for 3 more days. ( Until I pointed out to them...

Resolved! Combining two orders

Had someone purchase 2 items and don’t know how to send invoice for reduced postage.. please help. Thanks, Brenda

Buyer is trying to scam me. What can I do?

I sold and shipped my personal unlocked 128GB iPhone 7 on eBay a few weeks ago. Last week, the buyer messages me with a photo of a completely different phone worth much less (Might be stolen and bricked). He says that's the phone he received in my pa...

company practices

My name is Barry Rudasill Cleveland OH and I'm here to call out Fedex and Ebay. I recently purchased a samsung chromebook through Ebay. The transaction of my payment went through and smooth until the item was delivered to Richfield Fedex. Upon checki...

What is the best way to cancel a transaction when the scammer paid.

I have a known scammer that purchased an item via paypal and I don't feel comfortable shipping to a scammer with a bad history.

Bulk Shipping Labels -- eBay must be smarter than this

Who could possibly have designed the new bulk shipping setup??? Maybe it's fine for someone who sends 3 packages. If you've got 50, instead of being able to see everything in a tidy little grid like before, it is now a massive document you must now s...

Is my Ebay/Paypal postage label tracking number the same as the Label number from my USPS receipt?

Just sold a pair of sandals and took them to the post office, sending them priority with tracking. I got my receipt, but several hours later when I clicked on to check the tracking of the package, there was no progress, and the usps tracking didn't e...

Seller declines refund but I really need a refund...

I bought a 5 foot chain and it states high quality and brand new, the chain was not brand new it looked worn down when I first got it, and also the chain snapped a month and a half later and I almost crashed because of it... The chain still functions...

How do I refund minus my original shipping cost

Hi, I’ve gone through a few threads but couldn’t find the answer to my particular questions... so I shipped a 200$ item to Swedes with a 55$ shipping fee. The item arrived but my buyer never picked it up so the item got sent back to me without ever b...

Replacement item

Hi. Not sure I’m doing this right. Bought a brand new iPhone on eBay from a seller/shop who has quite a few for sale with good feedback. However the battery doesn’t last a day. i have asked due to only being a week and new item and I have to have my ...