Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

May I extend a case time?

I ordered something from Europe. I waited a month and asked about the tracking number but seller told me that he didn't ship it with tracking. I opened a case so seller asked me to wait one week more. Ok. Still no package. He reshiped it with trackin...

Resolved! US Postage Paid label amount waaaay off from actual billed shipping. EBAY PLEASE FIX YOUR SOFTWARE!

I checked the box to print the actual shipping paid directly onto the USPS shipping labels so buyers don't think I'm ripping them off. Today my actual shipping charge and the amount the buyer paid was $16.07 on a package, yet when I printed the shipp...

Issue with return

So I recently purchased an item that was shipped to me internationally from a different country. The item arrived as "used" when the seller listed it as "brand new unused and unopened". Thus, I opened a return request and am currently having an issue...

cancel customer order after i printed shipping label

I have a customer who wants to cancel their order after i printed the shipping label. I just cancelled the label now how do i cancel the order to get my final value fee back? Because I already printed the order ebays sent a message to the buyer that ...

2nd-hand fragrance (cologne) arrives with stuck atomizer!

Hope you will will forgive me if I'm unnecessarily starting a new thread... After nearly 3 weeks of almost unbearable anticipation, my package had arrived with the promised fragrance and a few generous samples from the seller's collection that came a...

Ebay does not allow me to post the tracking number of a returned item for full refund from seller?

I had returned the item not as described to the seller today for full refund, but Ebay does not provide me the way to post the tracking number for the returned item? Ebay makes it looks like I did not return the item? The seller provided me the track...

My delivery in global shipping center for 5 days

Hi. My delivery was delivered on Nov.20 and arrived in global shipping center on 22nd. But it's still located in there untill now I also tired to contact the seller and there is no reply. Did anyone had an experience like I'm having right now?

Why not to mail "stuff" in an letter envelope.

A few mini light bulbs.

How to OPT into the new shipping page

I'm trying to find out how I can opt into the new shipping page. I have it on one of my accounts and the bulk shipping is so much easier than the classic/old way. My PO is now requiring scan sheets and I need to make the shipping as easy as possible ...

Cost Adjustments for Shipping Labels - wow!

I saw a mysterious credit of $2.70 in my PayPal account today, and got a message from PayPal saying it was, "Refund in your Ebay dispute case." I remembered no such thing, but figured the amount is so small I wouldn't spend much time checking it out....

How to handle a sealed PC software return?

Please advise how to handle a new, sealed PC software item with no returns accepted and a buyer wanting to return after opening claiming they cannot get it to install properly on thier computer? I do not want to accept a return because: a) It is seal...

Unable To Cancel An Order

I just had a first time buyer from India purchase a collectible silver spoon. After waiting 4 days for payment I opened an unpaid item case and the buyer paid the next day. While preparing to ship I reviewed India's customs rules and discovered that ...

Error 0 null

So I am doing what I can to print a shipping label off the eBay app. However I keep getting this error null message. Is is there anything i can do about this? I restarted the app, my phone and so far nothing is working.

How do I get seller to honor a warranty

How do I get seller to honor a warranty when they dont answer my email?

Resolved! After buying two separate items and paying for them separately, wants 3rd item shipped with rest

A buyer just bought two separate buy-it-now lots and paid for them separately. At that point I'd plan to ship those separately as stand-alone orders, giving each its own tracking number, though I had not processed them yet. Then the buyer messages me...