Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Damaged Shipment

I just heard from my customer that their item arrived damaged. He sent pictures of the box and damaged item. So my question is, how do I file a claim with USPS? Or does the customer have to file the claim? Thanks

Purchased item and received an email it was sent but....

Okay so I order this and the recieved a notice that its shipped but on usps its saying it's not at the post office and the seller wont respond to my messages. So I looked to contact ebay and I saw this on the tracking page and I'm not sure what that ...

eBay Money Back Guarantee, how does it really work? Is it any good?

How is the return policy warranty on Ebay working? If you get ripped off buying software for $100 and the serial is no good, and you can not use it at all for example?How does it work? Is it a lot of hassle for me as a buyer and usally the seller get...

Resolved! Seller not responding to emails

Hello, I've sent an email to a seller, telling him that I was interested in a product. He replied by explaining me that I was out of the country location for the sending, and that I's be charged if I still wanted to buy the product. As the prices cos...

Purchased item and received an email it was sent but....

Return loophole allows seller to return less thjan what was paid and prevents dispute

I purchased an item listed as 5 pounds of lapis lazuli rough. I received 1 pound + a random polished stone that weight 5.6oz. Since the seller didn't send me what I ordered, I opted to return it. I initiated a return using the return feature and was ...

I suddenly cannot print postage! Any suggestions? Jan 30, 2019

I find myself suddenly unable to print postage labels. I've tried both through the initial purchase page and through the reprint page. In both cases I get a blank for the PDF file. I can see the label when I choose "open in another window" from the r...

Help with seller who sent me wrong item (I bought 3 different items, received 1 item, not mine)

So I know this happens, but the seller seems inexperienced and clueless. She asked me to initiate a return for the 3 items I purchased...then came back and said eBay was making her pay for 3 separate return labels and she wanted me to combine them in...

No Mail Delivery Or Collection Today In Omaha & Surrounding Areas Due To Severe Cold

Local Radio and Television Stations have announced early this morning, Wednesday January 30, that there will be no collection or delivery of mail today in Omaha, Nebraska, or the surrounding areas due to severe cold.

Resolved! Can I subtract shipping from refund on wrong address?

Hi. Someone with 0 feedback bought an item from me (account created on the same day). I used ebay shipping label and printed exactly the info provided by the buyer. Because of the 0 feedback, I bought signature confirmation. Now USPS tracking says no...

American Customs Returned My Sale to Me By Mistake

I sold Grey Reef Shark Jaw to Usa and its not protected specimen or product from CITES and i also wrote adress right but American customs returned it to my customs. What should i do? What will happen to my loss i paid Shipping cost and Ebay sale fee?...

Buyer return item before approved and open case got money back, but I received nothing

Recently I sold a brand new unopened CPU to a buyer( after the problem happened I found he just registered before this purchase), he received the item on Jan 22 and claim the CPU is defective, the detail he claimed is "this item you send me is not wo...

USPS suspends deliveries due to extreme cold - see inside for affected Zip ranges

USPS suspends deliveries due to extreme coldWeather forecasters are warning of dangerously cold conditions in parts of the nation. Some places could see wind chill readings as low as 60 below zero. Due to this arctic outbreak and concerns for the saf...

Package states delivered, eBay has 1 more month for expected delivery; can't open missing item claim

Hello, I am the buyer. I can't open a claim on an item because expected delivery is for March 8. The problem is that the item says it was delivered on January 22 but I never received the item. So, the expected delivery should not be counted anymore. ...

Resolved! buyer returned only one of a two item combined purchase

I listed several pair of capri pants...Buyer purchased 2 pair from seperate listings which I combined on the invoice and shipped in one parcel... Buyer contacted me informing me one was a size small and one medium...I had listed both as medium...I us...