Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Global Shipping Program - a scam or an outright robbery ?

I've been stupid enough not to pay attention that the seller I've bought the item from is going to ship it through "Global Shipping Program". One of the "selling points" of this latter outfit is that the Customs Fees are already included in the shipp...

I got charged return shipping fee... thought I wasn't supposed to under the circumstance

I guess I am still not clear on how this works. I offered a free return on an item and a buyer requested a return because they made a mistake in buying, not INAD or anything wrong on my end. I though since that was the reason they chose, they would h...

International Buyer states he ordered 2 items but only paid for 1

I am a US seller and I got a best offer on my item. Here's what happened. I was selling hot wheels collector items and I stated in my listing I have 2 cars available.  The first buyer bought my item on January 4th. No complaints so far . Delivered to...

Resolved! USPS Rates Increasing

I read through the helpful message from eBay about shipping rate increases. From what I got out of the message, eBay will be calculating the rates as the changes happen. I just want to get this straight - will sellers be receiving a discount on shipp...

How to give refund on shipping without a defect

How do I go about giving a buyer a partial refund for what they got charged for shipping after they have already paid? Maybe I am wrong about this, but I seem to recall that if you issue a partial refund by a certain method, it will be seen as a defe...

Resolved! Not Being Sent Item

So, I recently paid approximately 15 bucks for a game code for the Xbox One. The description says that they will send it any time in the weekday from their business hours. I bought it on a Thursday. It's now coming to the close of Friday, and I haven...

Resolved! Ebay said they would step in and try to resolve within 48 hours but no reply after 4 days.

Ebay said they would step in and try to resolve within 48 hours but no reply after 4 days. The laptop's warranty was not as advertised and in the end I had to return the laptop. I have lots of photos proving I returned it in perfect condition. Seller...

A Friendly Reminder of the upcoming Shipping Rate Changes And How they Affect You!

As we grow closer to the rate increases by USPS and other carriers as seller's we need to make sure we plan enough time to adjust our listings to accommodate the increased costs. As buyer's we can just cry as the costs of items we need or desire are ...

Ebay Global Shipping Is a Joke

Well never again this is the third time , the first 2 from the UK , Purchased items never arrived eventually got a refund , no explanation just did not turn up , tracking showed received by courier then nothing more . Next we have one from the US , P...

DHL shipping and calculated shipping

I'm having trouble selling my item since buyers think that postage is too much when they are located near my country. However, I cannot choose the calculated shipping option for my item since there is no USPS in the Philippines, so I'm only using DHL...

Sellers that state their items reside and ship from the US!

I have noticed an increased number of sellers that state their items reside and are being shipped from the United States. Shortly after winning an auction or via Buy-It-Now and paying, I am being charged with undisclosed foreign duty fees! Not to men...

Resolved! Buying product in US but it takes 3 weeks to get here like it isn’t from US.

So I bought two different things recently, I always refine to US only so I don’t have to wait forever to get the product. I have waited 3 weeks for the past two products I’ve purchased to arrive and it says selling in New Jersey and I’m in Florida. 3...

Bought Item from Samsung, Fedex tracking shows delivered but i never got package - WHAT TO DO NOW? P

First of all, i did not buy this item from ebay, i bought it directly from samsung.com but this situation is one that ebay sellers and buyers are very knowledge with which is why i'm asking this question here, cause yall are very knowledgeable about ...

This item does not ship?

Hello, i want to buy this item: https://www.ebay.com/itm/254037660312But when i proceed ebay says this item don't ship into my country. It's weird because the owner says he ship WORLD-WIDE and my country (Greece) is included in shipping list.So what ...

Buyer didn't read description and gave away the item sold

Hello everyone. I'm new to selling and the community discussions. The return policy is a bit confusing so I need some help. I auctioned a broken Acer Iconia Android tablet for like 12.80 + shipping. It was clearly listed as "for parts or not working"...