Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

I ordered 3 items and they aren’t showing up as shipped.

Hi eBay,I ordered 3 items, one of which is from a seller that previously shipped me another item relatively quickly, and all of the items appear to be paid but not shipped. I ordered all of these items last night and all day they have not notified me...

Should I refund?

My listing clearly stated that the item was black, however, the buyer wants to return BECAUSE the item is black. I don’t think I should have to refund. What should I do?

I want to cancel the item, but I have to print a label, I don't have the item yet.

I canceled the mouse pad, because it's not going to any transit, and my mouse is mouse pad free, now I want to cancel the item, so I press return item, and a few hours later, ebay said I need to print out a label, I didn't receive the item yet, this ...

Please help to understand what seller actually wants

Hello. I'm going to return an item that arrived from Japan. Seller confirmed a return and send me the message: "I understood that you wanted to return it. Please return it with tracking number if it is returned. Could you ship the product with carefu...

Buyer Had Old Address

Hi, I just started selling on eBay last month and am running into an interesting situation. Any guidance would be very appreciated. I had an item I recently sold delivered yesterday. Last night I received a message from the buyer telling me they had ...

Resolved! Your experience with the message: eBay Customer Support has placed the case on hold

Hello! I am amongst them frustrated eBayers who have got stuck when opening a case to get a refund for a broken item I received. The process has been stopped with this message: eBay Customer Support has placed the case on hold until Feb. 8 to allow t...

Problems with entering the track

Hi. Please, help with this problem. I had to send back the goods and enter the track. Package shipped by Azerbaijan Post. But when I introduced EMS Azerbaijan, Azerexpresspost, Azerpost, etc., they gave an error. I decided to check out another compan...

Resolved! item not received but i have proof of delivery. What to do now ?

Hi all thereHope you are all doing well. Friends i am having a critical situation. I am new as seller and need some help from experts.I have a buyer saying she haven't received item. But i have proof of delivery with signature and still she is denyin...

Shipcover insurance

Hi!I see that lot of people had issue with Shipcover insurance.I have sold iPhone 8Plus 256Gb brand new and shipped to seller.Only option was to buy additional insurance from Shipcover.Item was shipped to buyer but buyer refused to pick it up (there ...

Confused about a resend package

Hello eBay community,I hope somebody can give me some information about a package that is resend to me with the same tracking number.At first I have to mention that I live outside the USA.But that is no problem because when I buy goods in the USA I a...

USPS Package stuck "in transit to next facility" for more than 2 weeks?

My package has been stuck in transit to next facility since the 18th of january... whats going on? Has it left the us? Shipped with first class mail international Tracking number: UA922501649US

Resolved! USPS new shipping rules and regs. RANT

Why is it that when it comes to a govt. subsidized "business" known as the USPS, the rule "if it's not broke, they'll find a way to break it" is so clearly evident? This entity known as the USPS is $13.2 BILLION in debt. We're supposed to believe tha...

Past estimated delivery and seller shipped via different method

This was not a big purchase but I ordered the product on 1/20 and paid for priority shipping. The seller instead shipped first class mail. The estimated delivery was for Tuesday, 1/29. However, the seller did not ship until 1/29 (9 days handling time...

Buyer returned different item. What would be an appropriate response to feedback already left?

A buyer returned an item that did not match the original item sent. They were given a full refund by eBay. I have already left them positive feedback when they originally paid. What would be an appropriate response to that feedback (that won't get me...

Resolved! Need help with a refund.

Hi, so I recently bought an item and it came damaged. So I contacted the seller and asked if he would be willing to exchange the item and he said yes. I sent the item back, and after 2 weeks never received a new item. I tried contacting the seller mu...