Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

defective item

hi i recently purchased an item from a seller. the item was defective when i received it and i contacted the seller to report the item. a few days later i got a erply which said i would be receiving a return label and i could send the item back for a...

EARTHQUAKE - Shipping To/From ALASKA may be delayed due to Anchorage-area EARTHQUAKE

Please allow for add'l shipping times for items shipping to/from Alaska due to yesterday's earthquake (12/1/18). As an example, there was no mail delivery whatsoever from Anchorage to other locations today. There's no word yet how long it will take t...

Padded Envelope Price Change / Insurance Change

So I am not up to speed on any price changes, on eBay's part or the USPS, but recently I was charged $6.90 for Padded Envelopes (Nov. 25) and as of, I am assuming, Dec.01 the price for Padded is $7.10. I also use to see $100 insurance coverage for th...

Google Pixel - 32GB 128GB - Verizon - AT&T - T-Mobile - GSM Unlocked Smartphone

I personally left a negative review to the seller [99 cell], but by some miracle the review disappeared. Help me figure it out.

How to handle return for false claim of item not as described

Ok i sold a buyer 2 listings and he filed a claim for scratches on a item in the first listing. The pictures were of the item he bought and clearly had light scratching on the item. I simply told him that he could return the item for the price of the...

Resolved! Seller no longer registered on Ebay, no option to have Ebay step in on missing item

I ordered this item over a month ago, opened an issue on Nov. 10, over a month past the estimated delivery date. Still no item, and apparently the seller has left Ebay since my purchase. I've sent a few messages through the resolution center, but the...

shipped $2000 package fedx, was signed for, customer says never received

I shipped out a 2000 package via Fedx with insurance and signature conformation. I have tracking that indicates the package was deliverd and sign for yet customer says he never got it. Now what? Will Ebay back me or the customer? Will Fedx payout on ...

Billing Agreement? Print shipping label from phone?

I want to print shipping labels from my mobile device, but I do not own a printer of my own and cannot print from my laptop. The mobile app tells me I must sign this mysterious shipping agreement and I cannot figure out how to find the thing. I canno...

Buyer claiming damaged and missing item 2 weeks later

First time posting here, I'm new to all of this. Sorry for any errors. I recently sold a fairly expensive item ($200+) that was delivered mid-November. The buyer signed for the package. 2 weeks later I'm receiving a claim that the item was damaged. N...

Help on next steps.

Sold buyer new sealed item. My listing on this item says no returns accepted.Immediately after sale buyer asks me if I have any more, which I said yes, and could do a discount on multiples. He said simply "thank you".Next day after buyer receives, op...

Selling & Shipping Issues

I'm strongly considering selling my stuff on EBAY. But here are my problems: A) I cannot print shipping labels from my ANDROID cellphone bc it doesn't allow that & I don't have a printer at home; (I got burned from Mercari over this very same issue! ...

eBay overcharging for shipping through GSP?

Hi ladies and gents, I have been involved in the Global Shipping Programme for a little while and have successfully sent items to a variety of countries in and out of the EU. I have recently sold a jacket for £13 and postage was set at £5.75. The buy...

Item shipped from China but listed in US!

I purchased an item that was listed as being in NJ. US - after waiting two weeks I contacted seller who informed me that item was shipping from China and to expect delivery in two weeks. I needed item before that which is why I purchased from this pa...

mis-printed mailing label

My printer messed up a label for printing - how can I cancel it or reprint it?

Resolved! Ebay being wacky again... or seller... What now?

Hello everyone, Got in a sticky limbo recently with my latest order. It's OK now but who knows what's gonna happen next? So, 1) I found several interesting items at a seller's (they're from Portugal) storefront. 2) Asked through "Contact seller" if t...