Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Why are buyers allowed to rate reasonable-ness of shipping costs when the ebay calculator is used?

It's completely unreasonable for sellers to get rated for something over which they have no control AND when ebay has proof we aren't marking things up. I enter the exact weight and dimensions for the ebay generated shipping label charge yet I'm gett...

Shipping calculator

I have listed on here for over 10 years, now can someone explain to me why the calculator I used for years is gone.Are they doing something different, this makes it crazy

Priority Mail Boxes - Can we use for Ground Advantage now?

I have a few items that the priority mail boxes would be the perfect fit, but since we now use ground advantage, can these boxes also be used for this shipping method? Maybe with Priority crossed out with a sharpie?

Shipping quotes and charges vs. what the buyer sees

I normally do free shipping. Got the rare "need it next day air". Ok no problem. Get the address info and product dimensions and use Ebay's own Shipping Calculator and send the results to the buyer to make their choice. They choose UPS next day air.....

Fedex Shipping Label Adjustments - Happening Again

Just received notification for 2 adjustments to labels. The billable weight I paid for was 59 lbs. I weighed the package at 27lbs and Fedex is saying it weighed 33.80 lbs - but that shouldn't matter since the billable weight by dimensions was 59 lbs....

This is Stating not Delivered but it is....

This tracking hasn't changed LOL.I was sweating bullets until today...buyer made additional purchases today...yea!One has to wonder what's the point of using tracking.Buyer never left feedback and I never responded to buyer if arrived.Just a follow-u...

Resolved! Automatic return—Item hasn’t even arrived yet

I just got a notification that a buyer wants to do a return, and it was automatically approved. I only shipped yesterday, so item hasn’t been delivered yet. Nothing was mentioned about paying for a return label, and no details whatsoever are given fo...

Issues with QR code shipping labels

I have had issues both today and yesterday with the QR code shipping labels. Yesterday it was only with the new ground advantage but today, july 11, 2023 both priority and media mail shipping labels would not work. I do not have a way to print shippi...

Shipping pefume to Canada?

Is there any way to ship perfume from US to Canada? I have a buyer asking to ship a small travel kit to them, but I'm unsure if I can. Thanks!

Free Shipping Of A Sold Item Returned

I sold an item with free shipping, but it was returned due to customer address error. Customer has provided the correct address, but it is not showing up on the sold item. Do I need to do a refund and then the customer repurchase the item to ship it ...

Resolved! EBay standard shipping Snafu

I shipped a package on October 31st to Canada via eBay Standard Shipping Service and it has not arrived to the customer. According to the tracking , it has been in the Chicago USPS since the 15th of November.Ebay is withholding the funds $75 +) until...

Cost of USPS First Class shipping with Large Envelope 10" x 13" 3.3 oz. less than 3/4" thick.

Mailing men's tie inside bubble envelope inside Large White Envelope.

Advice on how to handle refund with lost package insurance

I sold a high value item and took it to post office to get scanned but have gone missing since stuck on USPS in possession while other packages scanned that day got delivered or in transit. Luckily I did insure it. Question is how to handle the refun...

Resolved! Package returned due to Insufficient Address

I had a package returned to me marked Insufficient Address. I only purchase postage through ebay so it went to the address on file for the customer. I would like to refund the $7.00 cost of the item to the customer because he didn't get it, but do I ...

shipping label

I purchased a shipping label for an item and the buyer has now asking the sale to be canceled. I have not shipped it yet. He says he will refuse if I ship. How do I cancel the shipping label and actually receive a refund for it? Thanks in advance