Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Return requested a month after sale, but buyer hasn't send item back

Sold a brand new item September 21. Shipped the 22nd. Delivered Sept 25. October 28 - out of the blue - after they've had it over a month - I got a return request because the item arrived damaged and the buyer said the reason it took so long was they...

Seller issued refund before I returned item and demands I pay for shipping.

I bought an item for under $1,000 from the seller. The description of the item did not match what I received. I requested a return and after multiple photos and videos of the issue I’m talking about, the seller refunded me my money instantly. The sel...

Resolved! buyers remorse return questions

I just go a return "notice" (not request) from ebay for a pair of headphones I sold. Here's what the buyer saidReasonDoesn't work or defectiveCommentsCan not get it to connect to bluetooth The headphones are new and I actually tested them before I so...

Estimated delivery date wrong, unhappy buyer

I sold a toddler dress on 10/24 (last Wednesday). All my items have a handling time of two business days, and I rarely ship earlier unless buyer requests or I have a slow day. So the item was due to ship 10/26, Friday. The morning of the 28th, I wake...

didn't recieve tracking number and communication from seller

this guy doesnt reply or give tracking number, im about to sue him

Shipping Lego Sets. Just wondering

What's the best way to ship out lego sets? I have 4 lego sets I am thinking about selling, but was wondering the best way to ship it. They are star wars lego sets and it's a bit hard finding a box. Do I ship the set already built, places the pieces t...

Save the World issue.

So, this is a bit strange and I’d like to turn to the community to see if I may be overreacting or not. I play Fortnite, as in the base Fortnite, the PvE version known as Save the World. Sometimes, with an extra few bucks in my account, I tend to pur...

Trying to list calculated shipping cost for item that weighs 39 pounds

I am listing an item that weighs 39 pounds and want to use the calculated shipping chart. Each time I enter the dimensions and weight, the only chart that comes up is the Expedited rate, which is only for the pre-paid USPS boxes. How do I enter this ...

Resolved! Updated to "Delivered"

I just wanted to see if a purchased order will be updated to "Delivered" without a tracking number on the Ebay purchased items page. I was also wondering if it does update to "Delivered", does that occur when the carrier scans the package at/after dr...

How does a seller get away with first class postage when item weighs more than 1 pound?

I've been noticing this more and more lately. Packages I've purchased arrive with first class postage when they actually weigh more than 1 pound. How does the seller get away with it? Does their post office not weigh the package? It's obviously a gre...

How to set handling time above 3 days? (No "Advanced" option in top right)

I relisted a mail-in service and just realized that the handling time is set to 3 days (whereas the listing before I relisted it was set to 30 days). I am at the mercy of the buyer to mail in their item so I can repair it then send it back, so I need...

Resolved! Will I get my refund? Have any of you experienced this situation.....

I gues I am lucky I didn't have to return items, only a couple and was fast and easy with honest sellers, so I do not know what to expect this time.I bought a lot of items AFTER asking seller about condition, as description was vague. Response was gr...

I got a situation where the seller is telling me the unit he sent was not the one he sent it came da

Resolved! USPS Mail Carrier Scanner No Longer Has Pick Up or Acceptance

I've had mail carrier pkg pick up for over 10 yrs. A few days ago, my mail carrier told me the choices of scans went from 13 to 4 and 'acceptance' and 'pick up' are no longer one of them. WHAT???? So I decided to do some research and came across this...

PayPal's Free Returns Program - Sounds good! What are the downsides? (fine print)

So saw someone mention a program Paypal has for free returns, apparently for remorse reasons. You sign up, and PayPal pays for return shipping for you! No need to state a reason, no need to abuse the NAD program. I looked at it and it appears one get...