Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Trouble with excluded ship-to locations

In my preferences, I have certain places i don't ship to checked off. Whenever I want to ship to those locations for specific listings though, I check "clear all selections" in that listing. After it's officially listed, I see that is shows ship to a...

Thieves

Ok so the seller sends your stuff to the wrong address.. the post office sends it back AFTER putting it into the computer as delivered and bote the seller has their stuff back and I can't get a refund???

How long to wait before refunding?

Recently sold a very high-ticket item ($1600). It was an expected delivery of January 26. Tracking now says, "Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility." Buyer contacted me ...

Buyers undercharged for first class shipping

Buyers are NOT being charged the new rates for items that will ship tomorrow. However I, as a seller, AM PAYING tomorrow's rates today!!!! EBay's 4th rate system development team strikes again! Once again SELLERS take in the SHORTS because EBay's bus...

Shipping to a freight forwarder

Hello dear sellers, Have a question that I hope you experts can help me answer. I have a buyer in China who purchased couple of Lego sets and shipping address is to what I assume is a common forwarding service address in Oregon below:18432 NE Sandy B...

Resolved! Was this a remorse return or not as described?(no details from eBay just approved)

(no indication if it was NAD or remorse maybe auto approved because i offer free shipping but not free returns)I have in my listing buyer pays return shipping i understand they get original shipping (i had free shipping)Return was requested 1:42 am R...

Order has not arrived

Hello, looking for advice here.I bought an item on 30 November. The expected delivery date was between 12 December 2018 and 17 January 2019, but it still has not arrived. I tried following the eBay instructions to request a refund but after clicking ...

Seller will not Replace or Refund Defective Merchandise

I ordered a stylus on 9/29/18. I received it on 10/13/18. It broke on 10/31/18. Although it was an inexpensive item, I looked on ebay to see if there was anything I could do. It said to contact seller, which I did immediately. He agreed to send a rep...

COMBINING SHIPMENTS

I have a customer who bought 3 books. She paid postage listed for each book. I can of course combine them in one package for much less. Usually eBay combines items purchased by the same buyer. I don't know why they didn't do it for this. How can I ge...

How easy is it to check postage prices before assuming they are high ?

Latest feedback, Positive but additional comment that my shipping costs are high internationally, below is a message i sent to the buyer advising to check actual prices before leaving inaccurate comments, check the price if you think it is high, don'...

Resolved! Bulk Shipping requires dimensions that do not apply

Hello,another eBayer tried to ask this question but it was misunderstood and the answers did not apply. So I'll try again. Recently the bulk shipping tool started requiring dimensions on items have it should clearly not need to. Regional flat rate bo...

Resolved! usps pack shows delivered but not received nothing and ebay email drop off never received either

usps pack shows delivered but not received nothing and ebay email drop off never received eitherhello and thank you for help me how i can follow with thisi’ve bought a ítem ($370) i never received itthe USPS page tracking shows “delivered” at Jan/17w...

Resolved! can i request a copy of ebay shipping label

can i request a copy of ebay shipping label , i can see that... How to reprint a shipping labelYou can reprint your shipping label at no extra cost within 24 hours of purchasing it. but my question is after 24h how i can request a copy of that , the ...

GLOBAL SHIPPING INDICATED when not checked in PREFERENCES

I DO NOT and HAVE NEVER used the Global Shipping program but almost lost a sale because my customer said it went to that program when she tried to purchase from Canada. Luckily she decided to have it shipped stateside to a friend, but otherwise she w...

Turn off business policies for shipping.

I appear to have inadvertently turned on business policies for shipping. The result is that some of my items were automagically set to a very low shipping rate. I can not figure out how to turn this "feature" back off. I can override it for each list...