Shipping

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Shipping Issues

When I create listings I always select USPS for shipping.Lately, when I go to ship a sale it will only bring up UPS for a shipping option.Is anyone else having this same issue?For now, I just ship via Paypal instead but just curious if it's happening...

At an impasse with seller re: return on warranty item

I bought a pair of headlights from the seller and one of them has malfunctioned within the seller's 6 month warranty. Emailed seller and they asked for a $200 deposit and they would send a replacement along with a label to return the malfunctioning h...

Seller refusing return

I received item(s) not happy with item(s). Asked for return the day after I received item(s) and opened case. The seller closed the case the same day by refusing return. What recourse do I have? Thank you.

return gift cards

On Oct 23, I purchased 4 $200 gift cards with my American Express Card. I was going to use these gift cards to purchased Dodger tickets per instruction from the seller. At first I felt it was a good purchase but later I contacted Customer care and th...

Buyer claims to have had a "professional figure out" product didn't work

I sold a computer to buyer on eBay, and I got a message yesterday that said it wasn't working. I messaged him back, asking what was wrong, requesting pictures, trying to get this computer fixed over the Internet so that this guy didn't have to return...

Return stuck in processing refund

The buyer wanted to return an item, so he did, and I initiated the refund from my eBay account. But the refund seems to be stuck in processing the last couple of days. Do I also have to go into Paypal and refund from there, or will that automatically...

Item not delivered, Ebay closed the case

Hi, I bought an item but it said "delivered" on the Ebay website and it never got to me. Neither the Domestic Tracking nor the Global Tracking seems to be a valid number. I sent a message to the seller and they said that I need to contact Ebay becaus...

Why did I lose a Appeal when I didn't get my item or my money returned???

I have never seen something so wrong before, see below. Please see case below: After reviewing your appeal, we won't be able to change the outcome of the case, unfortunately. After reviewing this case we decided to keep the original decision. Request...

Can't send the buyer a return label

I normally purchase and send the return label to the buyer through ebay. Now the only options I have are: upload my own label, confirm that I have sent a label, or confirm that I can't send a label. The buyer is in the US, so I don't understand why I...

Post office didn't attach customs form!!!

I paid $14 to mail an order to the UK and it got returned saying 'insufficient customs form' with no customs form attached! The post office lady had me fill it out and never attached it. I don't need to pay again do I? It's their mistake!!!

Item not recieved and no updates

Hello everybody, I have one question.I bought item on 14. Sep that was shipped from Japan to Europe after 8 days.I got tracking number that haven't updated and change at all and it's still at airport.I contacted seller who told me that Typhoon hit ai...

item damaged

purchased a chandelier on ebay. seller was to package properly & securely, etc. uship picked up box and brought to me. the fixture was damaged (seller just wrapped chandelier in one layer of thin wrap, then placed it in a large box that was 2/3 full ...

Resolved! Does the Canada Post Labor Disruption have any impact on the Global Shipping Program?

I read the announcement from eBay about the Canada Post Labor Disruption and just wanted to verify that it would have no impact on shipments from the USA going through the Global Shipping Program. As far as I know the program doesn't make use of Cana...

Resolved! 30 Days free return

bought an adapter cable and later found out i bought the wrong one. i message seller and told him its my mistake that i bought the wrong item and then he said go ahead and return them. request return but no respond from seller, ask ebay to step in an...

Resolved! How to undo “Mark as Shipped.”

Hi. In a very clumsy move using my iPhone, I accidentally hit “mark as shipped” on a purchase when I was looking at my notifications. I want to undo it, and purchase and print a label and send the package the usual way, but can’t figure out how to do...