More Knowledge. More Possibilities.
Seller Center has answers you can trust for all your selling questions.
Forum Posts
Resolved! Primary shipping address changed without my knowledge
I used to buy a lot for my workplace but have been retired for 2.5 years. Recently bought 2 items, and when looking at the tracking, saw that they were being shipped to my old work address. Went into shipping addresses and work was my primary. I didn...
Refund did not go thru
Customer did not like what he purchased and would like a refund. All nice and easy until you click the "Issue a Refund" button and this pops up: The refund you sent didn't go throughTo try again, log in to PayPal and go to the Transaction Details pag...
Refund for suspended seller
I started a dispute of a scammer seller on eBay. I payed $25CAD for a product that he purposely sent to a wrong address in a different province in Canada. I started the dispute BEFORE he got suspended. I must have a refund. What do I do?
return
I need to return this item since it does not match the description. and the seller has once said i was to return it and now she has declined . i have been waiting to here from her for call tag.
Seller Lying to Buyer and Ebay In Writing...Then Ebay Takes Care of Seller...
Okay, So I buy a lot on ebay, average $100k+ every month. Recently I made a very large purchase, $18k, and paid immediately as I always do. 2 days later the seller cancels my order and issues a refund out of the blue. I immediately messaged him to as...
G636661LETTERMAILNOTRACKING = bogus tracking
I am guessing that G636661LETTERMAILNOTRACKING is bogus. I am trying to figure out how the seller puts a mSATA to SATA adapter board into a first class envelope and not have it be classified as a package. The adapter board is about 2.5" x 3" and shou...
Resolved! Why did I have to pay for signature confirmation?
I just printed a shipping label for a $259 item, and I had to pay for signature confirmation. I’ve shipped pricier items without signature confirmation plenty of times. Does anyone know why this happened? Did I miss an announcement? Grrrr. Thank you ...
Return policy.
I don't think it is fair for ebay to impose a 30 day return policy on us. I think 15 max is enough for anyone. I phoned ebay tonight and the girl said "well, if they receive an item and don't look at it for a week, then it wouldn't be fair to have to...
May I propose a New Policy for Sellers? The ability to Block a buyer who abuses Return policy
Attention Sellers,When was the last time you looked at the "Block Buyers Who..." requirements on your Site Preferences page? I don't think they've changed in many years. (I included the options at the end of this post and some of them are not even re...
Helmet shipping
Hello i bought helmet before 1 month and its still not delivered do you know anything tracking not update for 18 days can you help me?
Not refunded to original payment source
I paid $24.11 USD for the item using the debit card from my checking account. The item didn't work, and I returned the item and the seller received it. Then eBay said I was refunded to my paypal account. I don't have a paypal account! I don't have an...
Resolved! Buyer takes item out of country, wants partial refund w/out returning item
Hi, all... I have searched for how to do this, and have been unable to find the proper steps - even when following the steps from several articles... So I'm hoping to get some guidance from the community here. 1- Buyer purchases item, shipped to NY.2...
Response to buyer help - Don't want to sound rude
I have not clue what to say to this person... I sold a Wilsons Leather Vest brand new with tags(Originally $80 she got it for $20).. that specifically said 100% leather outershell(the tag was even pictured along with about 4/5 other pictures) .. and ...
there is no option to file a claim (not as described )
Hello there, As you can see in the screenshot below, I went to "help" section then choose the item but no option called (not as described ) like before, I don`t know why eBay disable it.My order was 24 oz but however, the seller had sent 40 oz!!! (I ...
Seller returning “doesn’t work or defective” item before having received the item.
This morning i woke up to a return request for a New sealed item given the reason “Doesn’t work or defective” However, after checking USPS tracking it shows that it hasn’t been delivered yet. When i contacted ebay support i was told to ask them if th...
