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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Unexpected problem with buying

I decided to buy a certain spare part for a sports boat, and found two sellers in the USA who got this exact part. I need at least two or three so called trim and tilt marine hydraulic pumps. Both sellers state that they offer worldwide shipping. But...

Resolved! Which service is the cheapest for sending a rug?

I want to list a rug for sale medium size-which service is the cheapest? USPS-FedEx-UPS-thanks for any help.

Buyer damages high ticket item and claims it was damaged when received.

If a Buyer claims damaged of a high ticket item (2000.00 Antique Diamond ring) a week after receiving; but admits to dropping it and I'm bound to accept the return and refund?

Resolved! USPS Receptacle Blocked?

I recently bought an item off ebay. When I received it, it didn't match the description and photos so I sent it back to the seller for a refund. I was checking the tracking number today and it said that there was a delivery attempt but the mail recep...

The Picture Pack is automatically clicked on all my listings. How do I disable that?

I was charged $1.00 for the picture pack when two of my listing renewed. I have never had that option enabled. I saw that all of my listings now have it enabled so I went through and disabled them all. I then went back in to check and they were all e...

Escalate a case

Ebay has sent me an email when I can escalate an open case. Just had to click on the case details link in the email. But there is only two options Send a message to the seller and Close this request. There is no option to Respond to case >> Esxcalate...

USPS Priority Shipping Insurance

Noticed today that shipping labels through ebay now only qualify for $50 instead of $100 free insurance through USPS Priority package. Don't recall being informed of this change by Ebay. I sell fragile items and insurance is a must. Now I will have t...

i have not receive the item

i have not receive the item：153207079628

Printed a bunch of USPS labels for 11/12/18, then realized Post Office is closed. Problem?

Usually Ebay will not allow labels to be printed for shipment on a postal holiday, but this time, it did. I just realized that, while Veteran's Day is today, it is observed as a holiday tomorrow and the Post Office will be closed. I have 6 packages a...

what is up with eBay's return policy

eBay has sucked so bad for several years now, changing rules for the sellers from 7 Day return policy to 14 day return policy now to 30 day return policy. And the buyer can return it for whatever reason, even when you have no returns listed in the de...

Ebay Package, Product (Xbox One S) Was never delivered And was stolen Ebay Refusing To Refund Money

We are the buyer, and we paid over 200.00 for an Xbox one s system. This product was delivered to the wrong address which is a neighbors address. FedEx admitted that they made a mistake and delivered to the wrong address, but the neighbor that they d...

8 days later and there's still no update on my shipping

So I ordered a package from a seller who seems to be pretty competent and he says he's shipped it out. THe tracking is stuck on "shipping label created" as it has been for the past 8 days. I dropped a hefty sum of money on it so I don't want it to be...

New Printing Hub error

I noticed that after I sell an item, when I go to print the label and I am sent to the new printing hub, the FROM information on it is NOT my name or address! When I click to revert to the old printing, my name and address is just fine. How do I get ...

Who pays for original shipping on returns in buyer's remorse cases?

I had a very long conversation with an eBay representative today and could not get to the bottom of this question. I'm curious to hear from both buyers and sellers regarding this question. Q: Who is obligated to pay for original shipping costs on ret...

where do i go to link my paypal for shipping charges

There are so many slots to fill with paypal that its confuesing me and I can not for the life of me find it so I can finally print out this shipping label by buying it with my paypal. Can someone help