eBay

How can I charge for a second shipping on the same item?

I had a buyer tell me, after i had sent the item, that he wanting the item go to a different address. He said it would be returned from the address listed, and it was. He then asked for it the be shipped to a different address, So I told him it would...

International shipping nightmare

buyer wants to return her purchase,how do I handle

Ok, this is basic but I never gets return requests. Buyer messaged me that she wants to return her purchase. Do I do it through paypal or does she have to contact ebay? This is a 'change of mind' return so she needs to pay for return shipping. TIA

Best brand of Duct Tape?

I've been shipping a lot of large/heavy boxes lately where I've been using duct tape to secure the packages. Unfortunately, the brand I'm using now doesn't seem to be very sticky and the tape peels up after a few hours. What brand of duct tape do you...

Global Shipping Slow and Expensive!!

I just had to cancel a transaction for a small pamphlet I bought in the UK and which was to be shipped to Sweden. The shipping cost was $18.00! Normally, something like this would be under $5.00. I found out the reason was that the seller was using G...

Buyers demand a refund because of late shipping even though still in the range of estimated date

Hi guys, I found a problem right now, so basically I put my estimated date of delivery for my items is around 1 month since some of my items i order is from my china warehouse directly. I have sent the items directly from china to his address and mar...

Possible Scam returning their broken item, not mine

I recentley sold a Franklin Mint Replica truck. I wrapped it in the original packing (took pictures as I went along), double boxed it and shipped it Prioriy Mail. The buyer, who has an excellent rating, claims that it was damaged. The very poor photo...

14 day Return ? and I Can't

Why can they offer 14 day return Kenko Auto Extension Tube and I can't ?

USPS is LAZY...and it's affecting my customers

I sold an item to a new ebay customer yesterday. He paid immediately. I finished up his package and together with a second package for a different ebay customer drove them to my local USPS office and dropped off with a customer service rep. This was ...

Business Policies - listing doesn't change on Android but I changes on iOS eBay app

Hi I tried changing selling price using Andriod add and nothing changed, but when I changed selling price on iOS, the business policies created a new postage policy... Firstly we can't create, amend or do anything with business policies and now makin...

New Seller - First refund request, guidance?

So I sold a "for parts" motherboard a couple of days ago. I just got around to shipping it today. The buyer messages me asking about it, and then a couple of seconds later I see that they've requested a refund. The item just got at the post office to...

Provide free shipping and 30 to 60 days returns hurts buyers.

It appears to me, that eBay provides for the buyers at the expense of the sellers. Many of the changes made recently have hurt sales. It's hard work to run a large eBay site and to be professional in all the numerous ways required. To allow a custome...

The option for "Ask Ebay to step in" is not available.

Bought an item on Sept 21st. When I received it at the end of the month The item was missing in the package.I contacted the seller and they sent me a return label.I returned the package through UPS shortly after.I waited until Oct 2nd and noticed tha...