Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

how to contact eBay after they authorized a return credit but credit still does not show up after 30

how to contact ebay after they authorized a return credit but credit still does not show up after 30 days.... the item purchased was never received. now the item does not even show up in "my purchase history", yet ebay never sent the credit back to m...

Automated Returns is destroying Customer Service!

Automated returns are now the ONLY option? This is rediculous! I own a business that must have a licence issued by my home state and we operate from a "Brick and Mortar" store. We have used eBay for several years, with a return policy that we develop...

shipping international

I sold an auction for $7.99 plus $4.00 for hipping and handling. The person which I didn't realize is from India and it will cost $13.06 to mail first class. Can I cancel this auction? He has already paid.

Customer request ... who covers the cost?

I just sold 3 items that I had listed. I calculated shipping based on a padded envelope. The customer has requested the items be shipped in a "sturdy box." The box is going to cost close to $10 more than the customer paid for shipping due to the pack...

Important Shipping Information for Sellers in Japan and Southeast Asia who ship to Canada

Unlike eBay, other auction sites have given notice of suspension of mail service to Canada by Japan Post. As Japan is the hub of air and EMS service to Canada from SEA countries, this will likely affect sellers in a number of surrounding countries (i...

Anyone have a list of international shipping locations that don't have tracking.

Just looking for a list of places that dont have tracking due to a recent experience. It didnt go bad for me but I can see it becoming a issue if they ever try to claim non delivery. Also is there a list of countries and shipping cost because I know ...

Customer tried to return an item to the wrong address and from outside the US

Here's a weird situation I'm still trying to understand what the buyer was trying to pull. The buyer purchases a proven working item, then contacts me to say it is defective. Ebay auto approves the return he put in and he is given a return label. sev...

Afraid to Send Product

Sold a gift card for $93.75, now I have to ship it but there are a few problems: #1. I got an email from Ebay saying that the buyer wasn't registered with Ebay. #2. I am not being able to print my shipping label because for the last 20 hours I've got...

Resolved! Seller added signature required for a $16 item but was not listed that way.

I hurt my back and needed this lumbar roll which I ordered on Nov 6th. It was suppose to be delivered on the 13th. It wasn't shipped so I contacted the seller on the 13th. He then shipped it and it was suppose to be delivered today the 16th. Instead ...

shipCover

I am just wondering how you like shipCover. I'm trying to decide if it is beneficial to use it. Thank you.

Resolved! Sellers not required to timely ship, communicate, listen to emails - and eBay protects them

I just learned something incredible every buyer should know - eBay does NOT protect buyers where Sellers don't ship anywhere near on time and you request cancellation, they don't respond and serveral days later they ship.... and you refuse the order....

global shipping program buyer did not receive item

global buyer did not receive item. Can I get a refund form ebay

Marking package as shipped

I am a seller. I sold an item to the buyer and he also paid for shipping. It turns out that the buyer wants to pick it up since he lives only a few minutes away. How would I go about marking the package as shipped or delivered? I have not bought the ...

I tell them to ask for combined shipping...they don't...what should I do?

I offer combined shipping as a option in every listing description but require buyers to ask for it as my antique items are tricky to estimate shipping. Most go ahead and pay separately for items and do not wait for a combined invoice. Do I have any ...

Non-sense in ebay's shipping tracking?

I see that ebay is not showing a couple of my sold and shipped items recorded as delivered, while FedEx tracking shows them as delivered almost 9 hours ago. Yet, more than once ebay has sent me messages within 2 hours when an item of return shipment ...