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Seller Protections are in place for sellers impacted by extreme winter weather

A historic winter storm and extreme cold are impacting large areas of the South and Northeast. Severe weather and its aftereffects across much of the United States may cause shipping and delivery delays. Your safety, and the safety of those close to ...

Refund not received

Hi everyone, I purchased an item from UK on Feb 14. Apparently there was a problem with the item because for some reason, only my postal code was saved on the order. (Not blaming ebay, it could have been my own fault). I contacted the seller who requ...

Resolved! Help! My address is STUCK!

I recently moved to South Korea from the US. I’ve tried to change my primary address to Seoul and have even deleted all non-Korean addresses from my account. My primary address APPEARS to be correct (yes, it’s written in English) BUT when I go to ord...

'item was shipped' date question

I have one day handling on my orders. So, I sold some items on the 27th, with the intent to ship on the 28th. Printed out labels from ebay and changed shipping date to 28th, (even though it was still the 27th). I see now on my seller's page, the item...

Seller refused to ship my order and no refund

Please help me, I am new in eBay this is my first purchased. I bought Siemens HMI $870, and immediately I paid through PayPal. About 10minutes later I discovered that that item has a little different in part no and fortunatly he has exactly what i ne...

item not recieved sent by collect plus should I open dispute?

I wonder if any one can give me some advice. I bought a Canon digital slr camera on the 14th of march. It was apparently not dispatched until 20th. It was sent by collect plus. I did not know at time of purchase that it would be sent by collect plus,...

Item tracking unupdated. Supposed to arrive today.

I ordered an item on March 8th around 10:59 am. That very day the item was marked as shipped by the seller on eBay. I was provided with tracking details and have been tracking it ever since. However, its been 20 days and it still hasn’t updated. I’ve...

Seller sold an Factory Unlocked Phone while it isnt. What should i do?

On the 07.02.2019 i bought Galaxy A5 from ebay UK - phone that stated on item title "Factory Unlocked" phone.But when i try to put my sim here in israel it says that i must insert "SIM network unlock PIN" to unlock it. As far as i know, Factory unloc...

Attention fellow USED AUTO PARTS SELLERS, what is your RETURN PERCENTAGE FOR ITEM NOT DESCRIBED?

Current Rate: 3.19% HIGHProjected Rate 3.21% VERY HIGH So ok eBay, I change a .02% and now you want to hit me with that extra 4%? No way! I find that a 3% return rate to be quite impressive in a USED AUTO PART CATEGORY. But apparently not, It shows o...

Item not received - Ebay closed case

I ordered and paid for an item which was sent by Collect plus to a local shop. When I didnt receive the item in the time stated I contacted the seller who said it had been delivered to the shop. As I had not received a collection code I went to the s...

Resolved! had question about combining shipments

Buyer wants to see about combining shipments and said that they added the items to their cart but they can not contact for combined shipping on buy it now items. I've got all items with combined shipping. As I've had many people ask about combining s...

Frustrated Buyer Shipping Tracking

I purchased a vintage lamp from a eBay seller with a 100% positive feedback. Shipping priority mail for this item was $48. Seller has a twoday handling time but supposedly ships 3 to 4 days later.

fake new iPhone

I brought an iPhone in June 2017. Since last Dec the phone's touch screen doesn't response correctly (response at random places) , even though there is no physical damage at all. I took the phone to apple store for repair. Even though I agreed to pay...

dish wally

I need to return the wally for a refund because it is already registered by the seller

Handling Time is Inaccurate

I have a store and I changed my handling time to 3 days I sell hand made items and shipping by the next day was becoming impossible given increased sales). We have verified all listings have this handling time applied to them. However, virtually ever...

eBay eDis "Adress not exist!" Error

Hello everyone. I have openned the eBay eDIS account as my dropshipping supplier said me. He gave me addres that i must add as pick-up address. I added it and when i want to complete the last step, the pop-up shows up saying: "Address not exist". Whe...