Shipping

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Resolved! Buyer wants different shipping than advertised

I'm not sure how to handle this. The buyer purchased a gaming device as well as games, chargers, cases. She won auction. I boxed the items and it was listed as calculated shipping. The box was heavy and on the larger size. Now she is telling me that ...

Item not received. Very bizarre/confusing story.

I had 3 orders from the same seller in China. October 4th: Order #1 for 4 items.October 5th: Order #2 for 4 items.October 7th: Order #3 for 12 items. Orders #1 and #2 were packed and shipped together and arrived on October 20th. Order #3 had not arri...

Seller wants return and lying about damage to item

I sold a smart watch, buyer received it 2 days ago and now wants to return it for cosmetic damage. My listing stated no scratches and had a picture. He is now stating when he opened it it was scratched, even though it was delivered 2 days prior to th...

Resolved! Dishonest seller charged for Priority but shipped First Class

I am currently dealing with a suspicious-acting seller who will not give me a tracking number for my item. It was never marked as shipped. All he/she did was tell me the day that he says he shipped it. I was charged for Expedited Shipping (Priority) ...

Ebay incompétence screwed me over

Ebay resolution center told me over the phone and sent me an email to refund the customer. They said that they would not release the funds until the buyer attached a tracking number. So then I approved the return funds and ebay gave the buyer the fun...

Shipping to Canada

Just a note to all those international sellers who still are willing to risk shipping to Canada--a First World Nation with Third World Postal service (throw in incredibly slow customs processing as well). There currently are labour actions in the for...

International shipping GSP flat rate

Hi,I have not listed anything for sale in a while and I want to offer international sales through GSP. However, in my listings I have selected to use flat rate shipping (most of my items are small clothing articles and can go first class- in USA). I ...

Removing My Address From Invoice Packing Slip

Hi, I have been selling items on ebay for years but recentley the invoice I print out for the buyer now includes my address as well. Is there someway to remove my address from the "Address labels and invoice/packing slip" as its interfers with A4 int...

shipping costs listed at first, but then not.

Hello there, I'm having trouble buying a set of linear guides for a CNC, the item is located in the US (i'm in Mexico), and the shipping costs and taxes for my location (international) are included when I add the item to my cart, up until the point w...

Got a defective item, Paid $20 for a replacement, that one was defective as well <- what do I do?

I bought a light for my fish tank that came defective (only half the lights work) -> contacted seller and they said if I paid $20 (for shipping fees…) I wouldn't have to send the old one back and they'd send a replacement, got replacement light it's ...

Return requested a month after sale, but buyer hasn't send item back

Sold a brand new item September 21. Shipped the 22nd. Delivered Sept 25. October 28 - out of the blue - after they've had it over a month - I got a return request because the item arrived damaged and the buyer said the reason it took so long was they...

Seller issued refund before I returned item and demands I pay for shipping.

I bought an item for under $1,000 from the seller. The description of the item did not match what I received. I requested a return and after multiple photos and videos of the issue I’m talking about, the seller refunded me my money instantly. The sel...

Resolved! buyers remorse return questions

I just go a return "notice" (not request) from ebay for a pair of headphones I sold. Here's what the buyer saidReasonDoesn't work or defectiveCommentsCan not get it to connect to bluetooth The headphones are new and I actually tested them before I so...

Estimated delivery date wrong, unhappy buyer

I sold a toddler dress on 10/24 (last Wednesday). All my items have a handling time of two business days, and I rarely ship earlier unless buyer requests or I have a slow day. So the item was due to ship 10/26, Friday. The morning of the 28th, I wake...