Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! eBay or PayPal for help, who to use.

I buy a lot on eBay, a few times I was unable to get a refund from a seller. A refund that was due to me. I always went with PayPal for this. But I now see that you can ask eBay for help. Who to use? Thanks.

Return to Supplier on Defective Product

I identified a defective product by noting the following:"I examined the product further within the sealed plastic bag it came in and noted that it has rust marks on it. I would not expect a quality Lighthouse product to show any sign of rust. Please...

Tracking # uploaded

If a seller provides a tracking # does that mean they had to pay for the postage do get that tracking number. ?.. The tracking # is uploaded to My ebay page but it stills says "not in the possesion of the USPS " or "awaiting possesiom" something like...

Resolved! Tracking shows item was delivered with in 24 hour(international Shipping) but item was not received

Hello,I am from Bangladesh. I bought an item from ebay at 17th December 2018. The seller is using Hermes network to ship the item. Just after 24 hours the status of shipment is showing the item is delivered and signed. I am totally astonished that ho...

Shipping Nightmare!

Hello all, hope you can help me with some advice!! A buyer bought an item from me on Nov 23 and about 3-5 days later it said it was an insufficient address (which it wasn't but Ill get into that later) They said they will send the item back to origin...

Resolved! EBAY PLEASE FIX. Ordered by mistake return cost $16.00 to ship and pay $16.00 to return...

...plus cost of Ebay label. Really eBay? People on eBay will soon be selling nothing but a pencil, a stamp or a paperclip. No large item seller can afford this kind of expense (especially in the buyer ignorant technical category). EBAY PLEASE FIX.

Resolved! Buyer damaged item, wants return

I sold a bathing suit top and the buyer left negative feedback, saying INAD (says it's navy blue not black) but also that she cut the item while opening the package. Now she wants to make a return. How should I handle this? On the one hand, she would...

14 days to 30 days.

*ebay seller beware of recent unsupported >Return Policy< *As a ebay SELLER, listing my (items) I have checked the box with a minimum of (14 days) return on a purchased item on the Listing page with ALL my listings. *Resently ebay changed this minimu...

Seller rating being effected due to USPS holding packages

I have just been informed that my seller rating is in jeopardy due to 5 late shipments, all of my shipments were sent on time or before ship out date, as I tracked these items I noticed they sat at the Post Office for several days before they were sh...

Resolved! Can I resize a priory mail flat rate box and use it for media mail?

Hi!I haven't been to find any info on this, if someone could help I'd appreciate it.I have some large hardcover books Im trying to sell, I'd like to use Large Flat Rate Priority Mail boxes and resize them and then use it for shipping as Media Mail, i...

Is there a way to tell USPS to stop making random deliveries at 6AM?

USPS normally comes to my place between 9 and 10 AM. But lately they've been making multiple dropoffs per day. Sometimes 6AM before I'm up. Sometimes 6PM at night. This is unsafe, due to parcel thiefs. I know I could buy a PO Box, but is there a way ...

Resolved! 1 Day Handling Shipping 2018 Help!

I'm sure there is a thread somewhere that will answer this crazy question for me, but I have items ending tonight at 11pmPST. Tomorrow is Christmas Eve with Tuesday being Christmas day. If my buyers pay tonight, do I have to upload tracking by tomorr...

Advice re return request from buyer

Hello - This is the first time someone has asked to return an item of mine, so would love some advice. I sold a gray leather jacket in mint condition, with the color described only as “gray” and “lucious gray”, but with multiple images and the name o...

Return item- first time- how to handle Ebay fees?

Hello, A seller has requested a return for an item she says it "not what she expected." It's a silver necklace she says has a small tarnish spot on it. I do not offer returns, but she seems geniune...and young...so I accepted the return request (I kn...

ORDER PARTIALLY FILLED?

Hi! I purchased two of a fragrance from the seller, and received only one. When I reached out to them inquiring about the second package, they proceeded to tell me to check the weight of the box, which had a label read the 3.5 lbs, thought the conten...