Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Terrified to expand my business due to current return of non returnable issue that gets worse

Good Morning and thanks for trying to help! I sold a pair of earrings that were clearly defined in the listing and they were paid for and shipped out. The buyer decided she was unhappy that the earrings did not have a hallmark and only the backs, tho...

Resolved! Sold item via Global Shipping Program - item not received by buyer

Hello, In early November I sold a relatively high dollar item (approx. $500) to a buyer in Australia. Nearly two months later I received a message from him saying that he was still waiting for it to arrive. I tracked the package and discovered that i...

EBAY PLEASE FIX - OOPS EBAY, you did it again.Automatic Returns is just plain wrong....

Buyer started an automatic return for NAD. He really only wanted to ask a question. I ignored the EBAY AR and contacted him. After a brief question and answer, he now understands that the item he received is not only COMPLETELY as described, but even...

EBAY PLEASE FIX - Your buyer was waiting. We stepped in to speed up the process....

My buyer bought the wrong part. He admitted this was his error in not reading the description, and wanted to get the correct item. He was going to look on his machine for the model number to get the correct part. He was satisfied with how I was handl...

Resolved! Ebay policies Screw Sellers More & More, Just when i think it couldn’t get worse...

I had a buyer submit return request for an item being defective however it really didn’t fit and she admitted it didn’t fit in the correspondence in return case. I have a no return policy. Ebay sided with buyer and I eat the costs. So in essence ever...

Resolved! Resolution Center Roundabout

Greetings All,First let me make clear that I WILL also be contacting eBay about this issue asap; I am bringing it up here because I would like to have the "take" of others on this as well, and to possibly learn whether others have noted the same type...

Resolved! Delivered to agent?rec

Recently shipped package to weird address and it shows “ delivered to agent 3 days ago. “ Should I be concerned? It was PayPal address.

New return policy will kill ebay, I've stopped selling because of it.

It is no longer profitable to sell on ebay, a waste of time and money. I've pulled all my listing and will be looking for other ways to sell. People know they can get something for free now because on larger items it is easy to claim something doesn'...

Buyer returns item the way it was not agreed upon,I payed fees for it,now he's not answering me

This is the case:Buyer from USA wants to return sticker album.Since I don't know Post system in USA,I asked him for help (he claimed that stickers in the album are not original,so I need to pay for returning shipping).Then he sends it as "Priority Ma...

First Return Request from a Buyer

Greetings eBay Community,I am a new eBay seller and have received my first return request. Currently, I have the No Return policy listed on all of my items. The buyer said the item she purchased was beautiful and versatile, but slipped of her foot/he...

I'm purchasing shipping labels that should be flat rate coming up regular priority mail prices

Just a heads up. I was purchasing and printing my shipping labels to pack my orders and the ones that are supposed to be prepopulated as flat rate items, small flat rate box and padded flat rate envelope were coming up as regular priority mail and ca...

Why is eBay favoring buyers?

I have been an eBay member for nearly 20 years. I have a 100% rating and a spotless record. Recently, I listed a new watch bracelet link for sale. The listing specified the type of watch the link is for, and even featured a photograph of the watch an...

Item lost after delivery attempt USPS Bronx NY

I sold a new cellphone on Saturday February 9th 2019 and sent it right away. I used USPS priority mail, I immediately uploaded the tracking information to ebay site so buyer could know it was shipped and could follow up on the item. On February 11th ...

USPS three day vs USPS ground

I'm getting some push back on the cost for shipping small items three day USPS priority. What are peoples thoughts on switching to USPS ground. It does lower the cost. Has anyone else tried this?I realize in a day and age of Amazon two day free shipp...

Remove item from shopping cart

I was viewing an item when my nose began to bleed. While running to get some tissues, I must have mistakenly placed an item in my shopping cart. Now I can’t remove it from the cart. Does anyone know how?