Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Buyer filed claim that they did not receive items, but tracking numbers say item delivered

I recieved a message from my buyer a moment ago that they did not receive package but the tracking confirm that it was delivered left with individual (plus they contact me back 2 week after it was listed as deliver). I contact him back immediately wi...

Seller return policy

How do I reset my return policy? I currently have a store with no returns. I want to add I accept returns within 15 days at buyers epense.

returning item that I paid for but isn't shipped

So I purchased this item. Hasn't shipped in a few days. Then I made a return request cause the seller hasn't responded to any of my emails about a refund. Now eBay has messaged me with this. Im gonna take names and other info out for the privacy of t...

my package arrived in my city... and then was "forwarded" to another state.

So my package finally arrived in my city after over a week of being late.... and then it got shipped to another state.So i live in orlando, floridaThe item i ordered is from marylandit was supposed to arrive on the 13thMy item took around a week to r...

Will USPS "Sign" for a refused package requiring signature?

I have a package that was recently sent to a buyer. I show delivery was attempted on the 24th but refused by the person at the address (roomate according to buyer) that morning. Later that afternoon the package was marked as "Delivered" and signed fo...

Do I need to use shipping straps?

I need to ship a metal table top that measures 36"x24"x2" and weighs just under 70 lbs. I plan to frankenwrap it in 3 layers of cardboard. Given its density, I feel it's deceptively heavy. I take a moment to ensure proper form every time I lift it bu...

Resolved! Uncooperative Buyer Please Help

A buyer said her item was damaged - it arrived with a chip on it. She immediately opened a case through eBay. I asked the buyer to send me photos of the damaged item as well as the box it was mailed in. It was a fairly expensive item so I took out sh...

To All Sellers, BOYCOTT THE AUTOMATED RETURNS! I now offer NO returns, SALES ARE UP!

One month ago I decided to stop offering returns here on eBay. I'm sure every seller on here understands why, eBay does not look out for the sellers and blindly sides with the buyer all the time. I checked the box for "NO RETURNS OFFERED" on all 500 ...

Unsure

Ive began a dispute and asked ebay to step in to help. I received an email stating i need to send the item back and provide a tracking number which Icant get due to the fact that the item i purchased wasnt physically sent to me. Selleremailed mew the...

Resolved! Will eBay handle December 5 properly?

All United States post offices are closed tomorrow in observation of President George Bush's funeral. Will eBay do the right thing, or am I going to be penalized with a late shipping defect? They've done it to me before when blackouts, storms, or oth...

How to Use One Credit Card 4 Seller Shipping Charges & Different Credit Card 4 Personal Purchases?

I sell 100 to 150 items per month. I also make some personal purchases on Ebay. I am trying to use one credit card for Seller Shipping Charges only, to simplify keeping shipping expense records. And I am trying to use a different credit card for my p...

Get It In Time Guaranteed What A Joke!

Well Ebay you suceeded in another Disaster, here we go constant requests where is my package was to be here days ago, how can we as Sellers even try to resolve issues when Postal Tracking just sits idle for days saying in route to destination what do...

Resolved! Buyer wants to know where I bought the item

Hello all, I sold an item and almost a month later, the buyer emails asking where I bought the item as it was broken out of the package. He wants to know what store I bought it from so he can return it. They are not asking for a refund ( yet) , just ...

Resolved! Question about Post Office and delivery

So I ordered item which had end of estimated time December 6, but it never came. Thing is that tracking information tells "October 21 - Arrive at destination country post office". What does it mean? I didn't get any information from my post office th...

New 2019 USPS Overweight Item Charge and Rule

While poking around looking for something else I cam across this in a recent publication in the Federal Register: Overweight Item Charge The Postal Service will introduce a charge for items identified in the postal network that exceedthe 70 pound wei...