Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Speedpak asking to schedule a redelivery

Speedpak is asking me to schedule a redelivery, how the heck do I do that if there is no way to contact them??

Fila shoe return

https://www.ebay.com/itm/Fila-Mens-Weathertec-BootThis seller does not accept return or refund so I received this work boot that is too tight fit and now Im stuck with a poor Quality poor wrokmanship and hopefully I can donate it to someone who it do...

ATTEMPTED DELIVERY ABROAD

Okay, I have a situation.I paid ~$430 for an item. There were more damages than described so I opened an "Item not as described" case, seller opened a refund.I asked him to print a shipping label, since he should be the one paying for shipping but he...

The listing you're interested in is no longer available

Hi,I ordered an item from ebay from a seller who had only 3 quantity of the product left. In a few hours i got a email from ebay saying "your order is being shipped! ". But the next day i got this email from ebay. "We're writing to let you know that ...

how to send an email to eBay customer service?

I started a return request, then after a week of seller ignorance I discovered that the request is gone and even can search for it by item ID!!Now I cant even contact eBay by mail to explain this issue, how to reach them by email ?

"Free-Shipping" offered by sellers on international purchases

It is my belief/opinion that offering "Free-Shipping" by international sellers on items, Especially electronics and then expecting the buyer to [pay] unforeseened Tarriffs is quite misleading (to put it mildly) ! I get it...It looks attractive as a s...

Used ebay return then used my own

Hello everyone. Happy New Year. I have a question. I bought an item about two weeks ago. The item arrived on time, and I later found the part did not fit. I started a return request as the seller allows up to 60 days for returns; provided that I pay ...

Claiming Of Defective Received Item

I sold a Mac Video card. Before listing i make some pictures of my computersscreen from a full working card. I have added this pictures in de listening. The buyer received the item and is now claiming it doesn't work on two difference Mac Computers. ...

Seller shipping

Sellers are more and more often maring items "shipped" and providing tracking number for items that are not shipped and in many cases will not ship for several days. The practice should be banned as well as the sellers who practice this scam.

Free Shipping & Free Returns

Hello everyone,So I am a fairly new seller. I currently am mostly selling clothing. For the most part if my item has to go priority mail I am charging shipping and if it can go first class on some items I am charging shipping and on the items that I ...

How likely is a buyer to win this possible dispute?

I'm currently being threatened by a buyer to raise a return claim into a PayPal dispute and was just wondering how likey is it that the dispute would rule in their favor. The buy claims to have made purchase under the false pretenses that they would ...

Item not what I selcted from menu options.

OK here is my problem. I just received an item, that I ordered several weeks ago. When I ordered it, the menu options were Black or White ( I selected Black), US or EU (I selected US). The item I received is white with an EU plug on it. I'm 99.999% s...

I missed my post office, and I have a printed shipping Label HELP!

Ok, its just past the time when my local Post office Closes, and I had just missed it. I have been selling for some time, and had never had this problem before. I had my shipping label printed and paid for, the package was ready to ship. I had planne...

Buyer claims item not as described when listing disclosed condition buyer is returning for

I don't sell much on eBay (just during the occasional personal closet-cleaning), and I've always had a "no returns" policy. I recently sold a bag where I disclosed that it had been regularly used for years, and stated that the satin lining was in goo...

Buyer bogus counterfeit claim, How can I decline return?

I have recently sold a pair of boots that I know to be authentic. The buyer has initiated a return request, stating that the item is counterfeit (despite the listing stating that returns were not accepted). In support of his "claim" he sent photos co...