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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

How do I get my refund

I bought 11 sheets of glass from a seller (6 different listings). When I got it, it was not my order. I contacted the seller. She admitted that she sent me someone elses order. She told me to send it back. I did. I had to send it in 2 different boxes...

Question On Stated Shipping Method

I have another thread on this situation, but things have evolved after I already marked it as solved. So please pardon my new post if it bothers you. I bought an item with stated free USPS Priority Mail shipping. Item showed Fast 'N Free, but was mar...

Error: 10027 System Busy - Can't Print Label

I may have found a solution to this problem in certain cases. I think it has to do with a differing piece of information in eBay and Paypal or within eBay pages. For example: the wrong zip, or a street address that is over 40 characters, or a differe...

Will avoid selling through the global shipping program due to this experience

I recently sold to someone in Germany and tracking shows the item was never delivered. It did make it as far as the global shipping address in Kentucky but nothing else from there. It has been over a month and he's requested a refund. I have spoken w...

I can't pay for the auction I won.

A couple of days ago, I won an auction of Japanese goods from a seller in Japan and was able to access the pay page for the first time and the Confirm and Pay button was blue, but then decided to ask the seller before paying the items to change the s...

Resolved! Back charged by eBay on behalf of USPS for postage

Shipped two lots in small flat rate boxes. (I guarantee they were the correct box 100%) Printed and paid for both labels at the correct price for both small flat rate boxes . Both were well within the weight limit and restrictions . Both were confirm...

Resolved! Calculate: Cost Varies by Buyer Location not working

I tried to list an item for US delivery with the "Calculate: Cost Varies by Buyer Location" option for shipping. When I previewed the listing, I could see the Calculate hyperlink. When the listing posted, it displayed a dollar amount instead of the C...

Returned Item Not Received

A customer wanted to return an item purchased and it was accepted by eBay. The customer then emails me with the USPS tracking number and when I check it on USPS, it says delivered but I haven't received the return. My eBay dashboard, however, only sa...

Why did Ebay remove the Negative feedback that I left, which the seller totally deserved?

I've been an ebay member since the early 2000's. I've purchased hundreds, if probably not thousands of dollars of items over that time span. And this is the first negative feedback that I have given to a seller. I had purchased what was suppose to be...

What happens if a buyer does not accept a return/replacement offer within 30 days

I have two returns open in which I sent a replacement offer and neither buyer ever followed up on the offer. One of the returns should be closing tomorrow (30 days) and I am worried if this will cause a defect on my account. I know if a buyer accepts...

Resolved! How do I print a Priority Mail label for the USPS EP14 Tyvek envelope?

I ran into this problem last night, and finally worked around it by using the USPS FR Padded Envelope instead, but I'd still like to find an answer for next time... I had a manila folder of eBay paperwork to mail to my CPA, and it all fit in the Tyve...

Buyer filed a return but only sent back the packaging of the item

A buyer bought a hat from me and filed a return stating that the hat is not as described. I provided a label to him. So the package he sent me only got the shopping bag and a sticker that I had sent to him, the hat was not there. I filed a claim for ...

Never received item - Seller claimed product was delivered and can't do much else

Hello, Sorry for the long post but I wanted to include as much information as possible to get an unbiased opinion! Last week I purchased two tickets to an event that were shipped via priority mail and were supposed to arrive on Monday, March 11. The ...

Resolved! I changed primary address to United States, but still get message "This item cannot be purchased..."

Hi, I'm living in Europe, Czech Republic, but I have two addresses on eBay, because sometimes I'm travelling to United States. Now I set my "second address" in U.S. (actually our hosts address) as primary, because I will be there in the first half of...

Fraud and Scams

Not sure this is a common thing or not, but the stolen account purchases have been through the roof for us. Making us verify each order that we get over a certain dollar value. Even then it doesn't help. Today we experienced another scam. Sold a $510...