Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Why does Ebay charge customer the discounted FedEx Ground price?

This is pretty annoying and has been bugging me for a while. For shipping, there is a retail price, and a discounted price. For USPS, Ebay always charges the customer the retail price and I pay the discounted price when I ship. The discount varies, b...

Ebay lies about MONEY BACK GURANTEE

I purchased a bag on Ebay. The bag got delivered on November 9th. I managed to open it late and opened a case on December 9th with item not described. Seller closed the case. I called ebay as I am still covered under ebay money back gurantee (30 days...

ebay prematurely closed my case

I bought two SSD hard drives and the seller (Newegg) didn't deliver them. I opened a case with ebay and after a week, the seller issued me a refund, but only for ONE. Despite this ebay immediately closed my case and now I can't find any online option...

Tracking not available to France, will I lose the case automatically if they say didn't receive?

So I've learned from past experience that if you don't use tracking, there's a good chance the buyer will claim they didn't get it, just because they know they'll get a full refund. Now I have a sale to France but as far as I can tell there is no tra...

Resolved! item not received

I purchased an item 13 days ago and i never received it i am not able to track it because the tracking number the seller provided me with is for a return service however i never received the item to even have returned,seller is not responding to the ...

Resolved! refund hard to get

I had a very hard time getting a refund for a damaged product.seller did not want to refund two bottles of pills which were open and crushed upon delivey due to inferior packing.I asked ebay to step in but they denied the refund. I called ebay and af...

Not as Described return?

12/06/18 I have a question about Not as Described return. The Return automatic approved for Return. Months before I had turned off automatic returns for my account. So I called and asked what was up. The CS rep said I had 3 business day to come to an...

Wrong shipping price

I'm from Lithuania and made free shipping inside, but to a foreign country 35$. Guy from America bought my item, but it still says free shipping, why is that?

Resolved! Shipped usps but was 0.1 oz over weight

Hi, I shipped a package and printed the postage through paypal/ebay system for 14 oz, dropped off myself to clerk at usps. She scanned it, printed receipt and handed it to me, said nothing. Got home, I see it's 14.1 oz. Will buyer get charged? Will i...

Shipping in this storm

I'm not aware of where Ebay posts this and my access is restricted to my cell phone. I have an item that needs to ship tomorrow but we got 18 or so inches of snow and even my 4x4 wont move. Internet is also totally out. Has Ebay put out anything on s...

Resolved! I return a phone and they don't want to give me my money back or my phone

I have return to ESHOP a phone LG V20 because he was not like they describe and now they took my phone and they don't want to pay me back my money or my phone. What can i do?

Resolved! Should I pay reship?

I bought a Car hood for 260 usd shipping included,but I did not get it cause my phone number was incorrect,the seller sent it by Fedex but Fedex did not send it to me because of my phone, my address is fine, I was expecting they gonna send it to my h...

Buyer never shipped item back after starting a return request. Ebay "glitch in system"

In the last several months I have had 2 or 3 sellers request a return for reasons that they had to pay the return shipping. Either eBay automatically approved the return or I did. In these cases the buyer never returned the item and it was over a mon...

Dodgy seller provided wrong tracking number?

So I bid and paid this Ruizu Mp3 player from China on December 6th . The seller is based in Hong Kong yet the tracking number they provided today is from Turkey to my destination. On the seller's page they say their office is in Hong Kong too. Is thi...

Buyer buys cracked screen and wants to return

I recently sold an iPhone 7 Plus where the screen was not cracked, but the front of the phone was. The description stated, "Screen itself is not cracked but along the top it is as well as a little chip on the bottom left as shown in pictures." Buyer ...