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Sellers Beware on Returns. Pathetic CS and Seller Protection

I had a buyer open a return request on 11/1 for a Doesn't Fit and approved it 11/2. No tracking was added to the return request and on 11/20, I got a message from eBay that the return was closed do to no tracking added to the case. This was done auto...

Accepted return. How to print return label

I accepted a return form a buyer. I have clicked on return details, and the drop down does not have a "send return label". How do I find a link to print label Thanks!

Resolved! A seller closed account their account and I wanted to return an item.

I recently purchased ink and a cartridge is faulty so I want to return the item, but the seller had closed account. I had already started a returnin dog Resolution Center. Now I don't know what to do!

Ebay Customer Support

Does anyone have a US based customer support phone number, which I can call to try to speak with someone who 1) understands my issue2) I can understand them3) someone who has the ability to think outside of the boilplate box these overseas reps work ...

Ebay & USPS shipping charges

Just been curious...I need to ship 2oz package.Ebay shows me thatPostage cost: $3.50USPS Tracking™: FreeYour eBay Discount (24%): -$0.84Total: $2.66 However USPS site got different price rangeFirst Class Package Service (1-6 oz.) $2.66 Basically I am...

Return label

I need to return an item that is the wrong size.I am visiting out of state & the people don't have a printer.May I hand address the return package using the same information from the return shipping label, including the tracking number.I would also h...

Resolved! Buyer Requested return Stating item was defective.

Hello Guys, I sold an iphone in mint condition that powers on and works completely. There was no issues when I sent the item, now the buyer has requested a return stating it is defective and will not turn on. I contacted them three times for three da...

Resolved! Is the returns policy whatever the buyer says it is?

I started selling on eBay in August (this is not the account I use to sell). I have worked hard trying to do everything right. It has gone well until about a week ago. First, I received my first return request from a buyer with no feedback stating I ...

Process for item damaged

I just received a SIM card from a seller. The SIM card was bent, rendering it unusable? After taking it out, and trying to put it back into envelope it came in, it seems the envelope itself is smaller than the item and I can't put it into the envelop...

Tracking Ebay Parcels crossing Canadian border, cleared

Does anybody have any idea if Ebay tracking parcels crossing the Canada border, are delayed, how long will Canadains be waiting. I have cleared customs parcels that have been not updating the tracking for days, one its been 6 days.

How is this possible?

The item I purchased is 1lb and 9.1 oz without the box its packaged in or the shipping package weights included so how is the seller shipping it first class package service? Is it going to get sent back if they see it's over 13 oz max or is it gonna ...

Is it just me, or has USPS really slowed down on delivery since November 2017?

Wondering if others are experiencing more than an outlyer delay in package shipping with USPS? As both a buyer and a seller, I've noticed that my most recent packages are not arriving within that expected in either Priority Mail or First Class estima...

Damaged in the Mails

Someone who bought a piece of jewelry from me sent me an email telling me that the jewelry arrived damaged, most likely by the Post Office. She wants me to give her credit so that she can have it repaired by a jeweller. Who is responsible for the dam...

UPS Update: Package Scheduled for Delivery Tomorrow

I get these emails when something is arriving by UPS. Nowhere does it mention the senders name or even an Ebay item number if it's from an Ebay purchase. How can I find out who sent it? All I see is the city and state which doesn't help. And why does...

Buyer wants to return item 40 days after delivery

I sold a bluetooth speaker over a month ago for around $100. It was barely used and was working fine. I even sent it to the buyer with some charge left on it. Today, 40 days later, I get a return request from them stating that it does not turn on or ...