Shipping
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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Return shipping label info is not mine

I am trying to return a speaker that is defective on arrival. I started the return process and had the return shipping label emailed to me. The return address information on the label is not my information. I have contacted the seller several times a...

Need help with shipping cellphone internationally with USPS

Hi guys, desperate for HELP !!!I am shipping a brand new phone(650$) from USA to Australia using USPS Priority Mail Express Intl, somehow they returned my parcel twice, and didn't give a clear reason, only with a note saying 'this may contain somethi...

User avatar by Rising Star
  • 193 Views
  • 4 replies
  • 0 helpful

I've paid for the item, but seller got off with my money and doesn't respond and ebay doesn't help

I've just bought an iPhone on Sunday (on 10 Dec.) The seller set the auction but had the info that he is away until 12th. But he responded me and said that he is just away from his shop and this is his own item that he is selling. I've made the payme...

User avatar by Pathfinder
  • 380 Views
  • 9 replies
  • 0 helpful

Out of US buyer claiming item was damaged??

I sent an item to a buyer in Canada and it shipped via the Global Shipping System. I KNOW that the item was packaged very well to prevent any damage but he says that it has been broken and sent me a nasty, angry message about it with pictures of the ...

How best to follow up with this buyer? USPS has rewritten history

I sold, was paid for, and mailed an item on December 13. Delivery expected Dec 17.Yesterday (Dec 19) I got a message from the buyer saying the item wasn't received.I checked tracking on USPS and it showed that the item was accepted Dec 13, left my po...

Can I reprint shipping label?

Hi,I sent a small package 1st class, but put it in a priority mail envelope; and it got returned. I will put it in a proper envelope. Can I reprint and use the original label with the postage? (or has that been canceled somehow?)Thank you

The lameness that is RETURN LABEL COST from eBay

I've read about the lame ebay auto return policy and all that. It is indeed horrible for sellers. But you know what is totally incredible? When I paid for Free shipping to the buyer, the label was $2.66 via eBay. When they started the auto return, th...

Fake PAMP Gold Bullion 1oz, Return possible?

Hello, I have recently bought and Pamp Gold Bullion 1oz on ebay. After I have received "bullion". I went to the jeweller, and test if the gold is legitment. The Pamp gold bullion was sealed in plactic case, so they CUT OPEN the case. Well the "gold b...

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Buyer says they never received package but...

Buyer says they never received the package I sent that was marked delivered by USPS. I used priority mail. It was marked delievered but they say they never got it. They said have cameras on the front of their house that never showed a delivery. I hav...

Resolved! Buyer says item is damaged

I sold a used iPhone on eBay; I didn't offer returns. The address it was shipped to was apparently a freight forwarding service (WS1.com). It was delivered on the 9th. Buyer in Saudia Arabia finally recieved it on the 18th. The buyer has now sent me ...

User avatar by Adventurer
  • 280 Views
  • 6 replies
  • 0 helpful

Fees on additional shipping methods?

I thought I read on ebay that there is not a fee charged on additional shipping methods other than the first choice for the buyer which is first class for me. Does anyone know where I can find this information?

Buyer provided wrong address

A buyer messaged me saying that the package I sent to them 2 days ago is being sent to the wrong address. I don't know if it is an old address or a typo but they want to know how to fix it. The package is set to arrive tomorrow evening. Is it possibl...

GSP - package under review for "potential prohibited items"

Hi, I've just sold a Huawei smart watch. I didn't realise, but it looks like it's gone onto the GSP from the UK (I just thought I was sending within the UK) I've had an email saying that it's under review - I've no idea why, it was a new, sealed item...

Who knows what to do if an original, new product has a different size than the size on the label of

Who knows what to do if an original, new product has a different size than the size on the label of the package?I can't open each one of them to check because they would look like "used items". It's impossible to fold and package them again perfectly...

User avatar by Adventurer
  • 187 Views
  • 5 replies
  • 0 helpful
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