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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

How best to follow up with this buyer? USPS has rewritten history

I sold, was paid for, and mailed an item on December 13. Delivery expected Dec 17.Yesterday (Dec 19) I got a message from the buyer saying the item wasn't received.I checked tracking on USPS and it showed that the item was accepted Dec 13, left my po...

Can I reprint shipping label?

Hi,I sent a small package 1st class, but put it in a priority mail envelope; and it got returned. I will put it in a proper envelope. Can I reprint and use the original label with the postage? (or has that been canceled somehow?)Thank you

The lameness that is RETURN LABEL COST from eBay

I've read about the lame ebay auto return policy and all that. It is indeed horrible for sellers. But you know what is totally incredible? When I paid for Free shipping to the buyer, the label was $2.66 via eBay. When they started the auto return, th...

Fake PAMP Gold Bullion 1oz, Return possible?

Hello, I have recently bought and Pamp Gold Bullion 1oz on ebay. After I have received "bullion". I went to the jeweller, and test if the gold is legitment. The Pamp gold bullion was sealed in plactic case, so they CUT OPEN the case. Well the "gold b...

Buyer says they never received package but...

Buyer says they never received the package I sent that was marked delivered by USPS. I used priority mail. It was marked delievered but they say they never got it. They said have cameras on the front of their house that never showed a delivery. I hav...

Resolved! Buyer says item is damaged

I sold a used iPhone on eBay; I didn't offer returns. The address it was shipped to was apparently a freight forwarding service (WS1.com). It was delivered on the 9th. Buyer in Saudia Arabia finally recieved it on the 18th. The buyer has now sent me ...

Fees on additional shipping methods?

I thought I read on ebay that there is not a fee charged on additional shipping methods other than the first choice for the buyer which is first class for me. Does anyone know where I can find this information?

Buyer provided wrong address

A buyer messaged me saying that the package I sent to them 2 days ago is being sent to the wrong address. I don't know if it is an old address or a typo but they want to know how to fix it. The package is set to arrive tomorrow evening. Is it possibl...

GSP - package under review for "potential prohibited items"

Hi, I've just sold a Huawei smart watch. I didn't realise, but it looks like it's gone onto the GSP from the UK (I just thought I was sending within the UK) I've had an email saying that it's under review - I've no idea why, it was a new, sealed item...

Who knows what to do if an original, new product has a different size than the size on the label of

Who knows what to do if an original, new product has a different size than the size on the label of the package?I can't open each one of them to check because they would look like "used items". It's impossible to fold and package them again perfectly...

Where is my shipment?

I am the seller about 10% of items sold still show in transit. some of them were shipped months ago all with tracking numbers sold within the USA and thru fedex and US Mail. Where are my packages going? And why are the customers not upset, or complai...

USPS Disappointed, My lesson in shipping 1st class

I should have known better. First off I have been a seller for about two years (100 percent feedback). I made the big mistake of thinking I could ship about 16 baseball cards to 16 different buyers via a 71 cent stamp. I shipped all of these items at...

final fee on shipping

Hello all I'm trying to figure out why I am paying a final fee on shipping? I'm even paying a fee on top of paying to cover shipping if I have not charged the buyer the right amount. Wonder if anyone can tell me what the percent is and how they came ...

Resolved! Unpaid item

I won an auction for a home theater system on Dec. 3 and paid immediately. However, eBay kept saying I had an unpaid item. I checked PayPal, and it said my payment was pending. The seller had a rating of 13 and all were with him as the buyer, so I fi...

Bought item in "As Is" Conditon

Hi all- I hope this is the right thread. I bought an item in "As is" condition. It was 3 clothing items that were NWT. I recieved them today and all are stained, one has a tag that is frayed badly. One is discolored and smells like some kind of clean...