Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

FAST 'N FREE Shipping Modification after Best Offer Accepted?

An item was listed with USPS Priority Mail as the shipping service and tagged as FAST 'N FREE shipping.It had both a Buy It Now price and Accepts Best Offer.The seller accepted an offer.The item was late, probably because it was shipped as USPS First...

Resolved! Shipping overdue? Order was placed on Saturday.

I'm not sure what's going on. The customer selected First Class Shipping and ordered on Saturday, along with a lot of other customers. The other customers' orders that ordered on Saturday (and Friday too!) do not say the shipping is overdue. I've att...

can a guest send feedback? My order is ten days late and still sitting at a postoffice.

Resolved! need help with return

I purchased a cell phone. the seller's description said it would work with my carrier. that was only true if I happened to live in South Carolina and not true where the seller and I both live in washington state. i returned the phone and the seller o...

My Buyer demands full refund (+ S&H), even thought they say I (seller) did nothing wrong! So Wrong!!

Hi, I sell factory sealed sports card wax boxes here on eBay. People buy wax boxes in hopes of pulling certain cards of favorite players, but wax boxes don't give guarantees as to what cards you'll receive. My buyer received my factory sealed wax box...

Return question

good morning, I have a question about a return. I had bought an ebay item, but it came badly and I must return it. the seller provides the return label (USPS).The sender is from Florida, also the recipient is from Florida. The problem is that I'm in ...

Damaged product, no refund

Dear PayPal,I must be quite frank and honest with you, and say that I am really disappointed in your customer service. Because I am being treated really badly!!! First of all, I received my package in January which means that I was not able to use my...

Cannot Claim Item Not Received

On 3/14 I bought item. I paid using PayPal when I bought it. It was a Buy it Now listing with expected delivery of 4-11 business days. My bank said the transfer to PayPal was completed on 3/15. ebay says "Based in United States, seller has been an eB...

Resolved! Did I get scammed?

I think I got scammed. I live in Canada and the buyer lives in the states. I received the payment but I was put on hold, I sent the package. Then a few weeks later the buyer asks for refund. I lost the case because I didn’t have tracking and now the ...

Commande(192590637919)

Bonjour, le vendeur me demande de retourner l'article a mes frais alors que c'est le vendeur qui a envoyé la mauvaise taille, donc c'est a lui de payer pour le retour ou rembourser le produit. Je demande un remboursement complet sans discutions, quan...

Brought package to the post office....it was scanned..then it went BYE BYE!!!!!!!

This is the first time this ever happened. I packaged up a dinosaur statue that sold and took it to the post office. The guy there scanned it and gave me a receipt. I had two other packages. The day after I went to check and see if all was okay. The ...

Resolved! Unclaimed item came back, buyer doesn't respond.

Hi, newbie seller needs a little advice. I sold an item, shipped it and after some time noticed - "Unclaimed/Being Returned to Sender" thanks to the tracking number. The item came back to me. I left a couple of messages politely asking if the person ...

NIB item arrived but the package smelled like cigarette smoke?

So I ordered a Titan Hero Series Dr Strange it is a 12 inch figure new in box. The problem is that it arrived and the packaging smelled like cigarette. Once again a non disclosed smoking item makes it to my house ( it could be the mail carrier's smok...

Global Shipping Programme is Pointless

I previously posted somewhere asking about Global Shipping Programme but cannot find the thread. Since that time, this is what happened. The item I purchased from the UK was delivered to Royal Mail the day after I purchased it. Royal Mail delivered i...

return case

Hi, I am a seller on ebay.I have problems with return cases when someone open a return case I have as a seller to upload return shipping label, and I can't buy it from my country. So, at finally, I refund the buyer because ebay will close the case fo...