Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

USPS First-Class International tracking not getting updated nor delivered

I live in the DFW area.I have shipped a lot of First-Class Packages to Canada, Italy and Finland in the last 6 months and all were delivered successfully within 3 weeks with regular tracking updates.I shipped 1 package each (total 3) to those 3 count...

Resolved! Shipping to freight forwarding company?

I received payment for a pair of shoes and the buyer address is the “Meest America” freight forwarding company in New Jersey. They have 11 positive feedback and I’m willing to ship the item if it’s safe to do so. Can I ship this item to the PayPal ad...

Resolved! IS THIS FAIR? OR NOT FAIR?

Hello all, I need your honest opinions. So, I purchased the new white Galaxy Buds from this seller: Keep in mind that I'm using this with my S9. It has only been 3 days and the earbuds are showing this annoying drop in connection. Also, the "right ea...

Resolved! Buyer wants to return as defective, but it's not

I sold a buyer some electronic equipment as new. They wish to return it with the reason that "it does not work with equipment." I specifically stated in the listing to make sure the item was compatible with their equipment. They selected "defective"...

Resolved! The item is not received

The item is not received. Snooping does not work. Cannot contact customer service. How to create a request?

Resolved! Product Images Not Appearing on Packing Slips

Recently, product images have not been showing up on my packing slip/invoices. It is not consistent, in a batch of packing slips, some of them have the product image, and some of them have the box that shows up when the image can't be displayed. I've...

Resolved! "Guaranteed Delivery Date" on my order details but DON'T PARTICIPATE in Guaranteed Delivery Program?

This is SO frustrating. I DO NOT PARTCIPATE in the eBay Guaranteed Delivery Program, it is & always has been checked "NO" in my site preferences. What I don't understand (and yes I called eBay about it again this morning) is why they show "Guaranteed...

Losing global shipping sales

Global shipping program stopped working for me for all listings. Customers taken to limbo land where they can't order (international sales) . Confirmed lost sales. eBay support confirmed problem and will get back with me when fixed... yeah. Tick Tock...

Resolved! Buyer Used Reshipper to China, Ebay Removed Buyer as Suspicious, Buyer Filed Paypal Claim

Hello Community, I have spent an hour dealing with automated messages at PayPal and cannot get a real person on the phone. I really am not sure how to handle this as this is my first dispute from a buyer via PayPal. Here is the situation:Buyer using ...

Mistakenly closed return

Closed return? I dont believe I closed it or somehow It got closed. Contacted ebay they said contact seller to have the send shy label to me in messages. So far i haven't heard back from them after sending 3 messages. What else can I do? I really nee...

Resolved! Does a lot of DVD Box Sets qualify for Media Mail?

I have a lot of 17 South Park Season DVDs + the movie I'd like to try selling (I don't know if there will be any interest, but I wanted to put them up for a few months before I look into local places to donate before I move). If I package them with s...

Your selling privileges have been temporarily restricted on eBay: Selling practices - Shipping servi

Is anyone else dealing with this nightmare. You get this email and then contact ebay and no one can tell you what the infractions are for, At that point you are restricted but have no solutions to fix the problem. You call the help line where they do...

Having Trouble With International Claim

I purchased a camera lense from Japan on Ebay and recieved it damaged. The package and tracking number was generated by Japan Post, but delivered by USPS to me. I have submitted a return with Ebay due to damage and I got the following message in repl...

Resolved! USPS insuance not an option

Why is it in the new shipping page that I can no longer select USPS insurance as an option when shipping a priority mail package? The only option is for ship-serve unless I select First Class or Parcel post.

How to put listings on hold while on vacation

Hi--does anyone know if you MUST have an eBay store to have your listings stay posted {so you don't have to end them all then re-post} while you, the seller is on vacation? I have seen many times where on an item page it will say-seller is away on va...