Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Whom to write?

I am currently selling on ebay.com and ebay.co.uk.None of the ebay platform has provisions for seller from India to get help from seller support. I pay my invoices and yet ebay is not providing me space and platform for me to come up with my issues. ...

How to handle a no returns accepted listing that was damaged in shipment

If an item item is sold(btw, it was a condition is not applicable because it was vintage I guess) but was stated in description as for part/repair and no returns accepted and gets damaged in shipping, how should the situation be handled? I think I al...

Producto eliminado del pedido

buen dia señores en mi caso realize la compra de disco duro con el numero de producto 273267169456 realize el pago todo con normalidadel detalle esque al dia siguiente de haberlo comprado me llego un mensaje de ebay diciendome que el producto habia s...

Resolved! Ebay Seller Protection

I'm curious - those who have been lucky enough to discover that eBay does not give a **bleep** about its sellers - why do you continue to sell on here? I just had a buyer return a dress she damaged. I had the item listed as 30 day returns buyer pays ...

Claiming for a lost parcel.

I sold an item and it was lost by Hermes. They say they have an agreement with eBay and that eBay have to settle it.How do I do this?? Help please.

Resolved! How should I deal with a seller who won't reply to requests for a refund

Recently, I purchased an item that was defective. However, the sell has a return policy. So I filed a return via the "return this item" button. It has been about a week and i still have not heard back from the seller. I have sent them polite messages...

Need advise on a return scam

So this is my first time handling a return where buyer claims they got item with missing parts.I sold a set of 4 lipsticks, the front of the box is transparent so it’s easy to tell its content. The item was delivered a week ago and today the buyer op...

All scammers welcome to ebay

Hello! Im using ebay 10 years i had 127 successful business before, but now i got ripped off. The guy is scammer ebay do nothing about it they say: We're sorry you have a problem with your purchase. However, this item isn't covered by the eBay Money ...

Scammed by a seller

Hi. I have a horrible situation here. I purchased a ring online from a seller who had good reviews but had no returns accepted. He had paperwork which stated how many diamonds the ring had. When I received it, it had a different number of diamonds an...

Return samsung j727t1 battery

I do really want to go return the samsung j727t1 battery back to Ebay. Because I don't want it. I want to have my money back to my Visa account please. Don't try to make my Visa account card got fraud.

DO NOT USE THE GLOBAL SHIPPING PROGRAM USA!!

Unless your item is damaged or lost, As a Seller YOU will be responsible for return shipping from Europe. Which is Triple what it would cost you within the USA. I just had a buyer say the drum I sent was not the right size. I am pretty sure it is the...

Do FVFs include Handling costs?

Can a handling fee be added to shipping in order to offset/cover eBay & PayPal fees, or do Final Value Fees include any handling costs that sellers charge?

Resolved! Item Hasn't Been Delivered...Programming Glitch...

The first screen shot is from my Purchase History page, with the tracking expanded. The second is from the official UPS tracking page. The Third is from my Ebay Order detail page....why the heck is it showing as delivered? SMH...

Do I need to measure every box for shipping?

When I list an item, I weigh it without a box but estimate my cost for shipping. My listed items are all shelved without a box. Sometimes I'm not positive at the listing time what box I will use. I do not use calculated shipping but use same cost for...

Buyer asking if they should open and INAD

I sold a pair of sandals and the buyer messaged me that they were a wide shoe and that info was not in the description. It is true I did not type the words "wide" in the description, but I showed a clear close picture of the size label on the side of...