Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Item lost in transit, when to ask for refund

So I bought an item that had a guaranteed delivery date of April 15th. Item was shipped on the 10th and it's now the 17th and according to the tracking number, there have been no updates since the 10th when it was accepted. It should have only taken ...

Buyer Return item by selection reason item is defective

Hi, one of my buyer opened return request by reason item is defective, i received item back , i checked the item, item is not defective buyer lie, if i tell buyer item is not defective he will not accept that is reason he opened return,what should be...

New Shipping tool and FedEx

Ok... so first off, I am aware that I could have avoided this situation. Putting this out there for others to hopefully avoid.Sold an item with only FedEx shipping. Member purchased it and only listed a P.O. Box. I had neglected to check the exclude ...

Hacked ~ Fraudulent Address ~ Alert !!

Sellers Beware !At some point between my previous purchases & today,someone put a new "Ship To" Address into my eBay account. Rather than being sent to Wisconsin, where I live, they put in this address: 9136 SW 36th MnrMiramar FL 33025-7966United Sta...

Item went to wrong address

My item went to an address in Florida. I have never lived in Florida. Seller will not help me. Can someone give me suggestions. Thanks.

Fraud

I recently purchase a item from a seller and evidently his account has been removed due to suspicious activity . Having paid for the item already and with no shipping information available and absence of seller . How does one get a refund or solve an...

I want to issue a refund but eBay has closed the return, "issue refund" no longer works.

Hey guys, a buyer bought an item from me a long time ago and wanted to return it. I accepted the return. Unfortunately, the buyer sent the item to the wrong address and I did not actually RECEIVE the return for over 6 weeks. I communicated with the b...

Help With International Transaction.

I have a German buyer who bought a bulk lot of records. I ask in the description that international buyers should contact me for shipping rates to their country. Complained when seeing the shipping cost, which I charged the exact cost. Paid and upon ...

label costs exceed what buyer is being told to pay

What is going on with this? Buyers are apparently being told to pay less for labels than I am being charged for them; sometimes $1 less for first class; more for priority.

Counterfit GPU issue has to stop, not going to be a victim!!

Hello everyone, So there are a number of counterfiet graphics cards out there and it is easy to prove once you recieve them in the mail, however saying the item is not as described in the description is not saying enough because they are as described...

Want to know where your undeliverable GSP packages go? Back on ebay!!

Unbelievable.... Item numbers at end.Sold a coral ring on March 19, 2019 to a buyer in France, I am in PA. I sold 100pcs of jewelry since then and never gave the sale a second thought. That was until yesterday April 16th, I was researching some jewel...

Your selling privileges have been temporarily restricted on eBay: Selling practices - Shipping servi

I keep getting my account restricted for "Selling Practices - Shipping service" They restrict my ability to list new items for 30 days. It's happened 5 times now in the last 6 weeks. The first time it happened I went through every listing and transac...

stamp alone shipping

I want to sell lower priced items. Items that are less than the eBay shipping charges. I want to send by a stamp. How can this be done, not to compromise my eBay rating?

Resolved! Fixed cost shipping - "Each additional item" option not present

When attempting to charge a fixed amount for shipping, I do not have the option to set an additional amount for each additional item. Obviously the shipping cost will increase if someone buys 20 items as opposed to one item. This option used to be av...

Resolved! Sold buyer a necklace - buyer breaks it trying it on and now wants a full refund.

Sold buyer a collectible necklace. It wasn't broken when I sent it and wasn't damaged in shipment. She claims that when she tried it on, it broke. I have no idea if she was rough housing with it on, or some kid tugged at it. Either way, she wants a r...