Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Media Mail return to sender?

I bought a book from one of the big book sellers here. It didn't arrive. I waited a week past the estimated delivery date and asked for a refund, which the seller granted within 2 days (the book disappeared into one of the big sorting centers and sho...

30 and 60 days return and hidden 14 days returns.

It is mind bugling to accept and adhere to 30, 60 days return policy. E-bay talks about 14 days also but the option is never available when listing items. When a buyer chooses something to purchase, it is not like was a gift and did not know what the...

item not received and no tracking number

On Jan 19 I purchased a 4 pack of coin cell batteries for $3.99 and seller sent me an email that it was shipped on Jan 22 via USPS First Class Mail. But seller did not provide a tracking number. Estimated delivery was Jan 28 but there is no tracking ...

International USPS printed 4 labels not sure what to do

called ebay and they said call usps. USPS is 1 hours wait I'm on hold with usps right now so figured I'd ask here too.I sold something from the US to Norway straight up with USPS padded flat rate priority mailer (not GSP), shipping cost the buyer $35...

Resolved! Buyer returned items but did not send the ones I sold her

Did some posts on here the other day about a buyer buying 3 of my listings on a buy it now and after I gave her free shipping and shipped immediately she put in a return request saying I sent her the wrong items. I had 3 listings with each one having...

Resolved case and I am out $54.99

I was sent an empty box and because they had a tracking number for the empty box, They don't have to give me a refund. I am out $54.99 for nothing. How does the ebay guarantee work if they give a tracking money and no one refunds my money?

Resolution center

Tried 3 times to enter information into Resolution center to get refund and it says Oops something went wrong try agin. Help.

Receiving Shipping Payment From Buyer...

Okay, so, I have already sold three items to three different buyers, and I need to add shipping cost to those items; I've already informed the buyers if the mishap, since I didn't include shipping in the original pricing but should have; it was my ow...

Buyer asked for refund - requested pictures not attached twice

Hi! I've asked a buyer who has started a return and asking for refund for some pictures of the supposedly damaged item but it there seems to be a problem with sending attachements - buyer claimed he has sent them twice but I haven't received nothing ...

Resolved! Refunds, INR, Service Metrics and Postal Disputes

Customers from Canada requesting refunds for items not received. Canada Post issues this statement recently (see attached photo). While we can understand that the customer is frustrated, why should we, the seller, be penalized for unionized postal di...

ZNLOGIC SHIPPING

Has anybody else had packages that they didn't receive and were shipped by ZNLOGIC? I'm recovering from knee replacement so I am home all the time. The tracking for my package states it was delivered on 1/16/19, but it wasn't. Seller is no help. Won'...

Anybody else having problems with Stamps.com since update and new postal rates?

We use Stamps.com because we sell online through other venues in addition to eBay. This past Monday, after updating the application in line with new postal rates, we shipped out two guitars. On the page where we input the shipping details it came up ...

Another "Buyer broke item" case, but hear me out on this one..

So I sold a DVD recorder to a buyer last week, higher ticket at around $160. The item was fully tested and fully functioning prior to sale. After receiving it, the buyer acknowledged the recorder "worked for 5-6 days, then stopped working". I have th...

Resolved! Did USPS First Class Rates Raise Again?

A few days ago, 3oz packages would cost around $2.76. Today when I was purchasing another label, it cost me $3.09! I noticed how the rates went up a few weeks ago and, although it hurt me, it wasn't all too bad. However, now at $3.09, the shipping en...

Resolved! Damaged Shipment

I just heard from my customer that their item arrived damaged. He sent pictures of the box and damaged item. So my question is, how do I file a claim with USPS? Or does the customer have to file the claim? Thanks