Shipping

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Resolved! Shipping

Why do shippers say the item has been shipped? When it's not really all they did was make the label for shipping. I consider shipped means the item is at the shipping facility.

Buyer wants shipping address changed AFTER label printed and money pulled out of PayPal account

Another dreaded case of a buyer not having changed an address after moving. I just received this: "Hello! I bought the (item), and it was only after I purchased it I realized I did not change my shipping address on my eBay account since I moved. Is i...

Media Mail vs First Class Mail - Advice needed

Hi, I sell CD's and have been sending them USPS first class. It has worked out great, most get their CD within 3 days and I think that has worked to my advantage. I used a flat shipping amount. With the new increases in first class especially with Zo...

Resolved! Here is why orders always get late.

I always get a good laugh out of FedEx tracking. It never seems to take the most direct route. Here is an example, of my package from New York, that I've been waiting a week for. It's started out good, it took a straight shot right into Chicago. Then...

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Bulk shipping - No FedEx option, Why am I only getting options for USPS?

I'd like to use bulk shipping to combine two items into one shipment (the bulk shipping tool gives an option to combine shipments, I don't know how to do it otherwise). I don't normally use the bulk shipping tool, but I.m confused that the drop-down ...

Ebay Tracking not Updating about Delivered Package

Hi, I was hoping someone from ebay could help with this glitch. I sent a package with FedEx and according to the FedEx Tracking site it was signed for (by the buyer) and delivered about 8hours ago, however this delivered status has yet to be updated ...

Resolved! Past deadline return label

Long story short, item arrived damaged. Seller has 60 days free returns. I made a mistake by filing the request too early and missed the deadline for return. Seller automatically closed the case. I contacted seller and they still agree to refund when...

eBay deceptive 3 day shipping tactics

So eBay has long since advertised sellers with guaranteed 3 day shipping with better priority, and I specifically purchased a couple items knowing I would need it within 3 days. eBay, however, keeps defaulting these orders to slow 1 week+ shipping. I...

Problem with seller shipping

When I made a purchase the seller sent the item without a tracking number. However, after I opened a refund case for late delivery and he gave me my refund he then sent me a message with a tracking # and it says that it is in the last step before the...

USPS shoebox international?

I am trying to ship a pair of shoes to Germany. Is it possible to use the USPS priority mail shoebox to ship internationally, or is it only allowed for domestic shipping? I went to the USPS office today, but for some reason they said they did not kno...

Free Returns. Am I the only one?

Since free returns has been an option. I have had more returns. I'm a small seller with around 700 items. It started off ok but suddenly I have had seven in the last week with a total of around $100 in shipping labels having to be paid. I sell mostly...

Buyer clicks on wrong reason for return

A buyer wants to return an item that didn't fit him. He opens a case and in his message he says that he normally wears a medium, but this medium was to big, but then he clicks on the item does not match photos or description. Can it be changed to "do...

Closing a Return Case

Hello, I need help with closing a return case. The buyer and I came to an agreed partial refund amount. I partially refunded the buyer through Paypal because it wasnt giving me to option to do it through eBay. But eBay is not recognizing the return. ...

Resolved! Return Requested; item not defective; partial refund?

I recently had a buyer request a refund for item #254038032295 (which was brand new), stating that it did not work properly (which I suspected was an incompatibility issue). My template indicates that I do not accept returns (but I do make things rig...

Resolved! Fed Ex Shipping Glitch

I am trying to print a shipping label through Ebay. I select Fed Ex Smart Post as I always do. But at the confirm screen right before printing, it shoes up as "Fed Ex Priorty Mail Overnight". The price shows correct, but since we get charged for this...