Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

USPS shoebox international?

I am trying to ship a pair of shoes to Germany. Is it possible to use the USPS priority mail shoebox to ship internationally, or is it only allowed for domestic shipping? I went to the USPS office today, but for some reason they said they did not kno...

Free Returns. Am I the only one?

Since free returns has been an option. I have had more returns. I'm a small seller with around 700 items. It started off ok but suddenly I have had seven in the last week with a total of around $100 in shipping labels having to be paid. I sell mostly...

Buyer clicks on wrong reason for return

A buyer wants to return an item that didn't fit him. He opens a case and in his message he says that he normally wears a medium, but this medium was to big, but then he clicks on the item does not match photos or description. Can it be changed to "do...

Closing a Return Case

Hello, I need help with closing a return case. The buyer and I came to an agreed partial refund amount. I partially refunded the buyer through Paypal because it wasnt giving me to option to do it through eBay. But eBay is not recognizing the return. ...

Resolved! Return Requested; item not defective; partial refund?

I recently had a buyer request a refund for item #254038032295 (which was brand new), stating that it did not work properly (which I suspected was an incompatibility issue). My template indicates that I do not accept returns (but I do make things rig...

Resolved! Fed Ex Shipping Glitch

I am trying to print a shipping label through Ebay. I select Fed Ex Smart Post as I always do. But at the confirm screen right before printing, it shoes up as "Fed Ex Priorty Mail Overnight". The price shows correct, but since we get charged for this...

Resolved! What are the correct parameters for returns in order to get Top Rated and Top Rated Plus

I am slowly working my way up into becoming a Top Rated seller, and I was wondering what the correct settings are for returns. I remember reading about it somewhere, but I cannot find the page anymore. Is there even a refund requirement for Top Rated...

Ship By SATURDAY?

I have 1 day shipping, but this is the 1st time I see a 'ship by Saturday'. It's always been if paid on a Friday, ship by is Monday. To add to the confusion, an item was paid today, Thursday, and the ship by day is Saturday. Anyone else experiencing ...

Didn't send the item after initiate a return.

I bought an item on 12/21 and I received the item on the 12/26, The item didn't fit me and I initiated a return. After that I decided to go away and I couldn't send the item back. The return item was closed on 01/03. I know I can still send it back b...

International shipping

I have been selling on eBay on and off for several years. I do not ship international. I never have. I noticed one of my items had received a bid. Then I saw that the bidder is located in China. I was hoping they may have an address in the USA they u...

Guaranteed Delivery

If a seller is using the handling time only for guranteed delivery and ships within their handling time who is responsible when the item is not delivered on what ebay has as a guranteed date?Most of our listings ship free with a paid priority by the ...

How is my shipping time less than 5 stars? Getting dinged because of USPS delivery time

Just got dinged from a buyer on shipping time because it took USPS longer than estimated to delivery. Item shipped on 12/31/18 - I ALWAYS take to local post office and pkg was scanned that day. I also entered the tracking number on item same day. Goi...

Expanded Rate Tables

I am trying to revise our shipping options, from what I can tell, eBay seems two half completed ways for sellers to calculate shipping at our cost. eBay "Calculated Shipping" does not match our cost with the carriers, so I put our cost into the eBay ...

ebay overcharging for postage

why is ebay over charging for postage for usps. they are charging over $30 for a $13.35 package??? EbayPostage cost: $31.90 Insurance (for $30.00): USPS Tracking™: Free Signature Confirmation™: $2.55 E-USPS DELCON INTL™: Free Your eBay Discount (13%)...

Can't print any shipping labels

I can't print labels tonight, anyone else? Is there a solution. It was working fine then suddenly comes up all different and acts like I already printed it. Reprint label will not work.