Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

international shipping

internatonal shipping is very bad......your high priced items are stuck in customs for months...and the buyer gets refunded....you never get your items back from the post office even if it is returned. the post office wont answer the phone... whats u...

Seller doesn't respond, eBay "can't" step in

I bought 2 of the same item from a seller last month. I spent 266+266 dollars, the listing for the item was immediately removed and they don't reply me anymore. I have a return open case on it because it was the only option eBay allowed me to. Seller...

Question about refunding a purchase.

I was scrolling through my purchases recently and didn't realize that my previous purchase wasn't refunded. I purchased a monitor and the seller's account was closed and the item was deleted. I thought I was going to get a refund by default or whatev...

2 Tracking Numbers on 1 package?

I sold an item through eBay's global shipping program with UPS. I added the tracking number to the order and for some reason now there are two different tracking numbers for the shipment. One has no tracking updates other than tracking number provide...

Resolved! return request

dear community members i was buy a Mazda cx-9 navigation SD card from UK ,in December, but this card is not match with my car, so i create a return request on eBay ,and also try to contact seller on 13 January 2019 but still not get proper reply from...

My item not listed to report

What can I do regarding this, how do I get my money back. Its been 3 months. When I click on Order details it just says this: Order Service temporarily unavailable or invalid parameters in the request URL. The item is not in my purchase history to re...

Sold brand new sealed item, buyer wants return, says it's missing the remote.

I received a return notice this morning from the buyer of a brand new, factory sealed bidet toilet seat I sold, claiming that the remote wasn't in the package so he doesn't want to keep it. I find this hard to believe, as I've opened lots of these se...

My first counterfeit gpu!

Ive been on ebay long enough to know better but... well i wasnt paying attention and the deal was good, so i bought a GTX 1060 new out of the box for under a hundred, from irving California, so hey at least they are domestic? nah... so the card was a...

unable to figure out a set rule for combined shipping

With the recent increases in USPS shipping, I am finally breaking down and charging my buyers for shipping, something I have never done in 18 years on eBay. My problem is that I have small items, where adding another one or two would cause a negligib...

Item marked undeliverable - returned to seller (me) - how to refund without fees

I shipped an item to a buyer. She later contacted me (several days after ship) and said that her address in ebay only works for UPS deliveries and she doesn't think the item will get to her (listing clearly said shipping via USPS Priority mail). Long...

Buyer claims item was missing pieces, would not respond, eBay forces return

Hello, I've been buying/selling on eBay for years with 749 positive feedback. I've never run into a problem like this, and am not sure if I have any ability to do anything. I sold a retired Lego set. The adhesive seals were loose on one side of the b...

Buyer Claims Received Item was Different. Returns said Item, Ebay Tells me I'm SOL. Any advice?

As the title states, to summarize. I sold an item, buyer claims it was different, uses (abuses) my free return policy, ships back wrong item, and eBay tells me to refund them. I'm a tenured eBay seller, buyer who is newly registered buys a camera pac...

shipment

I ordered a face powder last Saturday. but it has not been shipped until today.. I left so many mails to the seller. but no reply. if this seller is not going to ship the item, then I need my money back. please I need a quick solution.

EBAY LOVES BUYERS HATES SELLERS ITS A JOKE

Sold an electrical part to a guy, the part was factory sealed brand new. Clearly stated in my auction no returns on sealed parts. Guy gets it opens it and installed it on his machine. Said it wasn't set up for his application even though it was same ...

Sold a Iphone buyer returned as item not as described but got back not as i had sent

I Sold iphone, buyer wanted to return saying it was not unlocked as i stated in description. I accepted return, and today when i got phone back, they have there icloud account on it, so i can not even access my phone. How do i let ebay know? I feel t...