Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Customers wants to return an item, who pays?

Hi, I recently sold a coffee machine. The item was second hand which is clearly stated. In the pictures the item clearly missing a drip tray, something that doesn't effect the machines working. However in the description i did not put that the tray w...

Resolved! Seller Ripped me Off W/ No Shame

Seller completely ripped me off, Lied straight out w/ no guilt or shame what-so-ever, misleading etc.. I bought a T-Shirt coming up to 2 mos ago, still never received it. Ad said product is in N.Y.C. which would only take 3-4 days to Phoenix,Az. I'm ...

Problem with EBay

I am having serious trouble with EBay Germany. That is why I’m approaching the mother company via the USA community. Before I go any further: I’m 71 years old and a Brit living in Berlin, Germany.Now to the problem.I purchased a refurbished iPhone 8p...

item does not shipp

hi i boogh a tracksuit from uk tow weeks a go and until to day .the seller doesn t shipp my item by the way the purchase ending is tomorrow.how can i resolve this problem ?thanks .

Resolved! What is happening? Paid item deleted?

What is wrong? I want refund,but I can't do it anything... Paid item deleted from my Purchase, history, I can not contact seller ,,goodcook", I can not open Case at Ebay...Look attach!Help..

Foreign buyers using a Freight Forwarder.

I have had it with foreign buyers buying laptops and having them shipped to a forwarder in DE. It never fails that a week later they will demand a refund for made up lies. The usual lie is the hard drive is not an SSD, its HDD or the DVD doesnt work ...

Terrified to expand my business due to current return of non returnable issue that gets worse

Good Morning and thanks for trying to help! I sold a pair of earrings that were clearly defined in the listing and they were paid for and shipped out. The buyer decided she was unhappy that the earrings did not have a hallmark and only the backs, tho...

Resolved! Sold item via Global Shipping Program - item not received by buyer

Hello, In early November I sold a relatively high dollar item (approx. $500) to a buyer in Australia. Nearly two months later I received a message from him saying that he was still waiting for it to arrive. I tracked the package and discovered that i...

EBAY PLEASE FIX - OOPS EBAY, you did it again.Automatic Returns is just plain wrong....

Buyer started an automatic return for NAD. He really only wanted to ask a question. I ignored the EBAY AR and contacted him. After a brief question and answer, he now understands that the item he received is not only COMPLETELY as described, but even...

EBAY PLEASE FIX - Your buyer was waiting. We stepped in to speed up the process....

My buyer bought the wrong part. He admitted this was his error in not reading the description, and wanted to get the correct item. He was going to look on his machine for the model number to get the correct part. He was satisfied with how I was handl...

Resolved! Ebay policies Screw Sellers More & More, Just when i think it couldn’t get worse...

I had a buyer submit return request for an item being defective however it really didn’t fit and she admitted it didn’t fit in the correspondence in return case. I have a no return policy. Ebay sided with buyer and I eat the costs. So in essence ever...

Resolved! Resolution Center Roundabout

Greetings All,First let me make clear that I WILL also be contacting eBay about this issue asap; I am bringing it up here because I would like to have the "take" of others on this as well, and to possibly learn whether others have noted the same type...

Resolved! Delivered to agent?rec

Recently shipped package to weird address and it shows “ delivered to agent 3 days ago. “ Should I be concerned? It was PayPal address.

New return policy will kill ebay, I've stopped selling because of it.

It is no longer profitable to sell on ebay, a waste of time and money. I've pulled all my listing and will be looking for other ways to sell. People know they can get something for free now because on larger items it is easy to claim something doesn'...

Buyer returns item the way it was not agreed upon,I payed fees for it,now he's not answering me

This is the case:Buyer from USA wants to return sticker album.Since I don't know Post system in USA,I asked him for help (he claimed that stickers in the album are not original,so I need to pay for returning shipping).Then he sends it as "Priority Ma...