Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Do FVFs include Handling costs?

Can a handling fee be added to shipping in order to offset/cover eBay & PayPal fees, or do Final Value Fees include any handling costs that sellers charge?

Resolved! Item Hasn't Been Delivered...Programming Glitch...

The first screen shot is from my Purchase History page, with the tracking expanded. The second is from the official UPS tracking page. The Third is from my Ebay Order detail page....why the heck is it showing as delivered? SMH...

Do I need to measure every box for shipping?

When I list an item, I weigh it without a box but estimate my cost for shipping. My listed items are all shelved without a box. Sometimes I'm not positive at the listing time what box I will use. I do not use calculated shipping but use same cost for...

Buyer asking if they should open and INAD

I sold a pair of sandals and the buyer messaged me that they were a wide shoe and that info was not in the description. It is true I did not type the words "wide" in the description, but I showed a clear close picture of the size label on the side of...

Resolved! Can I combine shipping with free shipping for 5 or more items?

I currently offer a flat combined shipping discount of $2.75 for the first item plus 25¢ for each additional item. Is there a way I can also offer free shipping for 5 or more items?

Return Request Not Closing... It's Been 41 Days.

We sold an item that a buyer decided they wanted return, because they didn't like it. They opened the return request on 12/15, and it was automatically approved by Ebay. But they have not done anything since. The have not messaged us or uploaded trac...

Free Shipping posted on Title.

I placed an offer for a coin. The title block said Free Shipping. The seller accepted my offer and when I went to pay for it I realized that the Canadian Seller had a Shipping clause inside the shipping info. I asked him to please send an updated inv...

returns/refunds

I recently sold for less than half its full value an item that was in perfect condition to someone who claimed that there was a problem with it, and wanted to return for a refund. No pictures of any problem were submitted, and I know the item was in ...

Seller sent additional item, need help

Hello all! tl;dr: Tried to do the right thing and send back something incorrectly sent to me, seller is unreasonable, and the following ensues. I'm going to apologize in advance for the bit of long winded-ness here, and try to get straight to the poi...

Shipping / Setting

Hi eBayWas hoping for a guideline, we made a mistake and would like your opinion?Received an order from a German citizen, hes adress is Packstation DHL.We chose only to make 1 big deal with UPS, which listing also states. However only DHL delivers to...

shipping to buyer of cell phone?

What is the best way to ship so buyer can not say they did not receive item? I have been having a difficult timeselling a iphone. I had to cancel one sale because the buyer had suspicious address when googled with fraudalerts. I am afraid of sending ...

bad sellers and even worse sevice from ebay

If instead of posting here about the rip off sellers and almost impossible to get refunds everyone needs to complain to your consumer protection department. Of course we must wait for the government to reopen but a flood of complaints would get some ...

buyer wants refund on used shoes

Im an New seller on Ebay just started this month of 2019 and delt with multiple fake pages trying to buy my item for higher or at the price i asked and in the end they never pay and ask for my phone number and im am being charged for that which ebay ...

Wrong item sent

I accidentally switched two boxes and addresses. One buyer has sent the item back and I have received it. The other buyer sent the item back and it is in transit to me. How do I send them the correct items without issuing a refund to them? They both ...

refund using gift card

i ordered something weeks ago that for lost in delivery. The seller refunded me and the refund is currently “pending@ in pay pal. i had used a gift card. will the refund go into my pay pal balance? or back on the gift card? i did save the gift card a...