Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

The product was shipped back to the seller and I lost my money and never received my product

I had recently brought something from the seller and it never came to my house and was sent back to the seller. I tried contacting the seller but they never responded. How do I get my money back or my stuff?

Case Opened after Refund Sucessfully Issued

Back on Feb. 8th, I sold an item. I shipped the same day, and the buyer received it on Feb 11th. The same day they received it, they opened a return request for SNAD. It automatically approved, and I received the return on Feb 16th. Within a few hour...

Second attempt to return

Hello! I have ordered this item https://www.ebay.com/itm/252129375716?ul_noapp=true in this store https://www.ebay.com/usr/la-la-land-shop?_trksid=p2047675.l2559I accidentally clicked "Return item" at 18 of February. After that I canceled it. Now I r...

Didn't Receive Money on PayPal

I had a Case about an item not arriving and I set a case for it, Ebay said that they would give me my money back on my paypal but I didn't have a paypal account connected yet so I connected it after seeing it, I still didn't get my money even after 1...

eBay Shipping Rate

I have a buyer complaining about my choice in shipping. I don’t run an EBay business and occasionally if I sell something on EBay I will go to the Post Office to ship it. The buyer thinks I should have used EBay to determine the shipping rate, buy th...

Seller refusing to issue a refund

I initiated a return which the Seller accepted. He then claimed to have sent my refund to PayPal via echeck. It has been well over 15 days and the funds have still not been added to my account. When I asked Seller to pay them, he said file a claim wi...

Resolved! Unsupported Return Policy???

I'm understanding through reading old posts what eBay is requiring, but is there no taking into account I wish to not allow returns? For example, sensitive electronics, that if installed improperly, or that there may be a fatal short somehere down th...

International Shipping

Was told at local Post Office that USPS insurance only covers a package to the buyer's national postal service. Seems like that opens the door for international scammers claiming they didn't get their item. Was I told the truth? I have shipped intern...

Resolved! International sale - Buyer contacted for Return: reason is dress too small

Hi, I need some advice. I have sold a dress and now the buyer contacted me saying she wants to return it because its too small for her. She did not ask for measurements and just bought it, its an international transaction so insured and tracked airma...

eBay and seller reject my refund only because I am a oversea customer

I bought a Sony WI-1000X at $90 from eBay seller at 2019.01.30. But when I received this package, I found that only a Sony WI-C400 inside the box, which only right side works well.Then I contacted the seller, he said I should return this earphone to ...

Package Arrival

I bought 2 Toys from two different sellers. It all went well, one of them sent me the tracking number and everything. But, now, both accounts (from the two differents sellers) were excluded from ebay (they're users no more). What do I do? I can't con...

Cacelled my order no refund

I placed an order and the seller never shipped it. I contacted the seller asking why and they said they were busy over the weekend and did not leave an away message. They said they would ship it priority mail. When I responded I complained about not ...

Free Returns - BAD for Buyers, Sellers and Stockholders

Well, I just found out ebay quit offering my 10% Savings on my TSR because I did not offer "free" returns. I gave 30 days returns, but I was not going to offer for a buyer to decide to send something back to me "just because". I have almost 100% feed...

Buyer Initiated Refund Using "Changed Mind", I Accepted, Now Says Item Is Broken?

I have been a light seller for several years and generally have had very few issues. Yesterday a buyer opened a return request on a MIDI keyboard using the "changed mind" return option. They said had a similar product which they thought broke but fou...

Resolved! Pretty please, add another option besides Media Mail

Media Mail takes forever to me. Big sellers shave a few pennies off by shipping books Media Mail, which adds up, but they wrap in flimsy plastic or paper envelopes that often get banged up en route. Then the books vanish into sorting centers, where t...