Shipping

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Seller shipping methode asking for fees

Hello,I recieved a call from DHL Morocco and they told me that if i want my product i should come to the airport to take it and it will be 20$ fees and if I want it to be shipped to my home adress i will have to pays 70$ even if i paid for the seller...

Item damaged in shipment

I just received a package that was for a lot of items. One of the items was damaged in shipping. No other items in the lot were damaged and no damage to the shipping box. I messaged the seller to let them know and they responded to contact USPS. I ca...

Resolved! Buyer didn’t read description, blaming me

Hi, I sold my used lens on eBay. The buyer complained that I didn’t include a lens hood which normally comes with the retail version when bought new. But the thing is, I listed exactly what was included in the sale with pictures and nowhere did it sa...

Media Mail return to sender?

I bought a book from one of the big book sellers here. It didn't arrive. I waited a week past the estimated delivery date and asked for a refund, which the seller granted within 2 days (the book disappeared into one of the big sorting centers and sho...

30 and 60 days return and hidden 14 days returns.

It is mind bugling to accept and adhere to 30, 60 days return policy. E-bay talks about 14 days also but the option is never available when listing items. When a buyer chooses something to purchase, it is not like was a gift and did not know what the...

item not received and no tracking number

On Jan 19 I purchased a 4 pack of coin cell batteries for $3.99 and seller sent me an email that it was shipped on Jan 22 via USPS First Class Mail. But seller did not provide a tracking number. Estimated delivery was Jan 28 but there is no tracking ...

International USPS printed 4 labels not sure what to do

called ebay and they said call usps. USPS is 1 hours wait I'm on hold with usps right now so figured I'd ask here too.I sold something from the US to Norway straight up with USPS padded flat rate priority mailer (not GSP), shipping cost the buyer $35...

Resolved! Buyer returned items but did not send the ones I sold her

Did some posts on here the other day about a buyer buying 3 of my listings on a buy it now and after I gave her free shipping and shipped immediately she put in a return request saying I sent her the wrong items. I had 3 listings with each one having...

Resolved case and I am out $54.99

I was sent an empty box and because they had a tracking number for the empty box, They don't have to give me a refund. I am out $54.99 for nothing. How does the ebay guarantee work if they give a tracking money and no one refunds my money?

Resolution center

Tried 3 times to enter information into Resolution center to get refund and it says Oops something went wrong try agin. Help.

Receiving Shipping Payment From Buyer...

Okay, so, I have already sold three items to three different buyers, and I need to add shipping cost to those items; I've already informed the buyers if the mishap, since I didn't include shipping in the original pricing but should have; it was my ow...

Buyer asked for refund - requested pictures not attached twice

Hi! I've asked a buyer who has started a return and asking for refund for some pictures of the supposedly damaged item but it there seems to be a problem with sending attachements - buyer claimed he has sent them twice but I haven't received nothing ...

Resolved! Refunds, INR, Service Metrics and Postal Disputes

Customers from Canada requesting refunds for items not received. Canada Post issues this statement recently (see attached photo). While we can understand that the customer is frustrated, why should we, the seller, be penalized for unionized postal di...

ZNLOGIC SHIPPING

Has anybody else had packages that they didn't receive and were shipped by ZNLOGIC? I'm recovering from knee replacement so I am home all the time. The tracking for my package states it was delivered on 1/16/19, but it wasn't. Seller is no help. Won'...

Anybody else having problems with Stamps.com since update and new postal rates?

We use Stamps.com because we sell online through other venues in addition to eBay. This past Monday, after updating the application in line with new postal rates, we shipped out two guitars. On the page where we input the shipping details it came up ...