Shipping

Forum Posts

Sorted by:

Unreceived item scam

Hi community, I am having an issue with a scam buyer. He made the order to a forwarder address (we didn't know it was a forwarder address as we are new to selling on eBay) and when the package was delivered he started an unreceived item case. However...

Buyer Harrassment and Feedback Ruined When Refund Was Granted

So ready to throw in the towel on ebay! I've been buying and selling since 2001 on here. Ebay has changed the rules so many times I can't keep it straight! The buyer holds all the cards and sellers are no longer able to have any say in returns or fee...

International shipping

I asked a question the other day but never got any help. Someone simply asked me if I had certain boxes checked.I have a bid on one of my auctions. The auction ends tonight. I noticed the buyer is based in China. I do not do international shipping. I...

EBAY scammers! Customer Service fooled me

EBAY scammers! I sold an item 1200USD, mobile phone. Parcel shipped December 16. Buyer opened the case January 04: didn't receive the item. On that moment parcel is on the way and can USPS tracking. CQ010639795UA. Parcel is DELIVERED January 14 to re...

Refund Request - Missing Parts - NOT - Advice Please

So after a 5-year absence from eBay, it appears we have come back to a completely different type of customer base. I have read through all the return issues posted (the majority being NAD). We received a refund request stating that order was missing ...

Resolved! Buyer pays after unpaid case opened, but now wants to cancel order. Error message received by eBay

I have an eBay buyer who paid for an item after an unpaid case was opened. His payment then closed the unpaid case. He then immediately messaged me to cancel his order, because it's the wrong size. eBay is giving me an error message, saying that two ...

Possible scam?

I was sent the item that I bought, but instead of being "like new" as it was advertised, the items cables did not work properly, went I sent the return, they told me i didnt send them back the same item they sent me?? Now I'm down 260 dollars with no...

Buyer asking for a refund because package is late by 2 business days

Is it just me or I’m not willing to issue a full refund my the package was shipped on the 11th of January and the Listing mentions 5-7 business days. It eBay calculated edt delivery the 16th. The package will get there shortly I’m sure but the buyer ...

Resolved! Buyer gave me wrong address.

Buyer didn't update the address so I shipped it to the old address. Buyer said the home is vacant and the item would be sitting on the porch. Buyer also said not going to pay additional shpping cost.What should I do?

Why do the labels I print with a Dymo 4XL not use all of the label space?

They look like this. I can scale up to 108-109, but then certain portions get cut off. I can save the label and print via acrobat reader and same thing. Firefox, same thing. Nothing I do can fix it. Please help--it's so annoying. Thanks!

"New" shipping format shows unpaid item as being eligible for shipping?

So this is the 2nd time this has happened using the "new" shipping screen.I'm not a newbie, been selling for over 10 years.I click on sold, then you have 10 items to ship (or whatever the qty.)and I start creating shipping labels. Twice this week I'v...

Shipping help

Let’s say I’m selling hats and a person buys five hats how do I charge more for shipping five hats because currently whenever somebody buys five my items it’s only charge them shipping for one item for example today i sold item andthe shipping is onl...

Buyer wants to canel order

A buyer that paid for an item, and was shipped, now wants to cancel the order because his wife bought him the same item elsewhere as a surprise. I already shipped it. Do I have to or should I cancel the order?

Buyers Remorse

If my return policy is no returns accepted, and the buyer opens a case with eBay because they are having buyers remorse, what will happen? The buyer has stated that what they bought works fine they just didn’t know about a feature that they don’t lik...

The story about commercial shipping carriers

First of all, it is not a question, I just want to share my recent experience I never had before. In December, I bought two 80-90EUR (if it makes sense) items which were located in EU (I'm from EU too). Due to unknown reasons, shipping involved comme...