Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tired of receiving broken china.

Is there anything I can do to get sellers to package better? I order a lot of china and porcelain (teapots, cups/saucers, etc) and frequently order more than one item to save on shipping cost. So many boxes have broken items! I can almost always pinp...

refund not credited

My refund is not credited on my account

Refund to Buyer Processed as Echeck through Paypal

I've logged in way too much time trying to get an answer to my question from Paypal. My question is this: Why---since my bank account is linked to my Paypal account for backup funding & always instantly pulls the money from my bank account if my Payp...

Buyer requests return. I accept no problem. Buyer never ships item. Next?

Havent had one of these in quite some time. Years ago it was simple. If the buyer never sent the return back you simply clicked a button and the case closed and seller was considered clear. In todays ebay, when I go to this specific returns page, loo...

The seller refunded 0 to my original payment method.

eBay forcefully accepted that the refund went through (it hasn’t) even though I was giving the option to select that it has. Now I’m wondering how to make eBay step in and actually for me to receive the money since I was told about the option but was...

Does buyer or seller open refund request when buyer messages seller of damage?

Buyer has messaged me, the Seller, that item was damaged in shipping, and has sent photos. I am willing to give refund but need help on process. Should I ask Buyer to open a refund request or is there a better way that would hurt me, the Seller, less...

Resolved! Ebay's fee on shipping rant

So I get it, if you do not like it, don't use eBay. Here is what I think when I look at eBay's fees. First, eBay final value fee. Fair enough. Then the PayPal fees... greedy since it is the same company that tried to charge you separately, twice. How...

eBay - How About Parsing Customer's Addresses - Long Overdue

eBay claims it wants as few problems with purchases as possible and frowns on any communication between the buyer and seller that might slow that process down yet I fail to understand why eBay has not fixed, after many years, issues with properly par...

I returned an item and received a refund but EBAY returned the item back to me

After finding that the item that was described as "in good working condition" I found that it was DOA and would not work. So, I started the return process, was told by ebay to return the item, I printed the label put it back into the boxes and sent t...

Product rejected by german duties

The product was rejected by German duties, who sent it automatically back to the seller.Seller can't buy a Return Address Label, and I can't send it back because the duties never gave the purchased product to me. What can I do to get my money back?

Buyer asks to delay shipping

I tried to post this earlier, but cannot find it anywhere...?A buyer has asked me to delay shipping an item that was purchased last night until March 6.Do I go ahead and print out the postage now and ship on the 6th?Or do I wait until the shipment da...

362415160615 no lo he recibido

Compré este artículo en diciembre y es la fecha que no llega, además en el historial lo aplazan en el tiempo que según llegará, sin que este registre siquiera actividad en el estatus, muy mal

Stamps dot com

USPS and stamps dot Com ends partnership. USPS Says it’s losing too much money. Well I never found stamps to be any cheaper but the other service I use the pirate one is cheaper so they’re probably next. Then they’ll stop the Ebay discounts. Ugh! Shi...

Bogus WRONG ITEM claims

I keep getting return/refund claims where the buyer claims "WRONG ITEM SENT" They claim I sent a wrong item that didn't match the pics of description but they acknowledge they just bought the wrong item and don't want it. The claim of ME sending them...

Third Party Shipping Return Requested

Refund request, I sent the item to NewYork, the buyer sent it to (UAE). Now he says it was received broken. The buyer sent me a respoce saying now its gonna cost him $75.00 to get it back to the US. Am I responcable for the refund ?