Shipping

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FedEx and UPS Shipping Updates

UPS is updating its Domestic Large Package Surcharges (LPS) and Domestic Additional Handling Charges (AHC) fees starting August 17.Domestic Large Package Surcharges LPS will no longer be applied to Domestic Packages based on length plus girth Domesti...

Seller sold me counterfeit items - refund without return possible?

I purchased gifts for two of my friends, however upon the arrival of the items, both of them told me the items were counterfeits. I know that the selling of counterfeit items on eBay is totally against the rules. Looking back at the original post, I ...

Buyer requested return claiming INAD accepted but now wants partial refund

So like title says. Buyer requested a return after claiming that i didnt describe the item (an ipad) appropriately because of excessive scratches. As a side not, the buyer prior to purchase was aggressively trying to get me to come down on the price ...

Help!

Can you report a seller for selling you fake cosmetic products that they have listed on their page as “100% Authentic, We don’t sell fake or Knock offs” ?

Never received item LOST both Ebay and Paypal cases out $ AWESOME

Ordered cop cam paid paypal item never received although tracking says delivered in mailbox item was never received. Opened case Paypal and Ebyt lost both...so i'm out $ and never received item. What's next option? I cant even leave negative feedback...

Resolved! USPS Regional Rate boxes

Hi all - I just finished selling some items, and used calculated shipping with the dimensions for regional rate boxes. In some cases, this worked fine, and in others, the actual shipping cost was more than what I received from the buyer. In doing som...

Item showed as delivered but I never received it.

I ordered a few video games. I had 2 scheduled for delivery on the same day, but for some reason, I had only received 1 of the 2. However, tracking for both games showed as delivered at the same time. I contacted the seller letting him know I never r...

Buyer Opened Return for Item Not As Described, but Wants to Keep item after modifying it

So, this is a new one for me. A buyer opened a return last night on a shirt I sold saying that it had a hole in it. I did not see one when I listed it, but I know I'm not perfect, so there definitely could be one. She said she is upset because she pa...

Package taking it good ol time...still in ONE city

Have a look below and tell me if this has happened to you or if this is normal. USPS shows my package has been taking its "good ol time" staying in ONE city for a week! And to add insult to injury, not even close to where I live. Its stuck in CA and ...

USPS Returned Package With UTF

This is the second part of my recent experience on Ebay.I purchased an acoustic guitar. It arrived damaged beyond repair-becauseof very poor packaging. I took photos and sent them to the seller and Ebay requesting a refund. The seller replied with, "...

No shipping label for a return request

I recently returned an item (I recieved the wrong item) and the return was automatically approved. Ebay says that the return has been completed. In paypal, the money is on the way back to my account from my paypal wallet. Yet, I was never prompted to...

Does DHL ship liquid items?

I want to be a reseller a beauty product, it is a set with toner. I am wondering if DHL would allow a liquid items to be ship by them. Does the person I am ordering these product need any documents to show to DHL that this product is for a reseller o...

Resolved! Seller Sent was not honest in their listing. Repaired item sent out

Well after all these years of buying and selling on eBay I have finally have had a bad exchange with an eBay seller. Here are a lovely pair of really nice gently used timberland boots. The dealer refuses to refund . So I will have to let management d...

Buyer claims baseball card was damaged in shipping.

I recently sold a baseball card that the buyer is claiming was scratched in the one touch I sent it in during shipping. The one touch was taped shut, wrapped in extra bubble wrap and put into a bubble mailer .I can't see any scratches in the pictures...

Resolved! How to solve endless delaying on a refund

Does anybody know a way to resolve an issue with a seller over a not received item while the seller is endlessly delaying the refund? The UI offers no way to get out of this delay cycle and to let Ebay step in.

Buyer returned after closed case, what now?

I accidentally sent a buyer a similar item to what they had purchased, and discovered this before it was delivered. Instructed them to return it within the 30 day time frame I allowed for returns, or wanted to know if they wanted to keep it. Item was...