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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

2019 USPS Rate Comparison Infographic - Free to Download

Hi everyone, Blow is the infographic table that we use at our listing and shipping stations to try to minimize postal costs. Just thought I would post it in case anyone else might find it useful. Please note ...It may have errors ... information is c...

How long does it take to receive a refund of a returned item?

I have returned the item and received an email from paypal saying that the sller has issued a refund of my payment but I paid with a credit card through paypal, not with paypal directly.

Can I change a defective object ?

I like to know the response

Resolved! eBay took sellers side

Here's one for ya! I purchased an item on ebay. The item never showed up so I contacted the seller to remind him to ship it. It finally shows up 20 days later in a used condition, when the item was supposed to be new. I contacted the seller and reque...

Stamps.com verses eBay Labels or something else?

I have been using Stamps.com for the last year or so. Very easy to use. I am now seeing, some of their shipping is more expensive than using eBay labels, for the same areas/packages. What does everyone use to print their labels?

Wrong adress and shipped already.

Last night I ordered an item and forgot to put my parcel´s service number and this morning the item was shipped, so I contacted the seller and he haven´t answered yet, so I don´t know what to do...

Lost First Class package via USPS

i bought a action figure on ebay on monday jan 28th it was shipped on jan 29th with a expected delivery date of jan 31st it reached the post office on feb 1st and was not delivered

Resolved! How do I setup surcharges for Hawaii and Alaska for ALL Listings

How do you setup surcharges for Hawaii and Alaska for all listings? Yes, I know I can use USPS flat rate but my packages won't fit in those boxes. Also I am using calculated shipping, but I am offering free shipping for all of my listings. So how can...

I ordered 3 items and they aren’t showing up as shipped.

Hi eBay,I ordered 3 items, one of which is from a seller that previously shipped me another item relatively quickly, and all of the items appear to be paid but not shipped. I ordered all of these items last night and all day they have not notified me...

Should I refund?

My listing clearly stated that the item was black, however, the buyer wants to return BECAUSE the item is black. I don’t think I should have to refund. What should I do?

I want to cancel the item, but I have to print a label, I don't have the item yet.

I canceled the mouse pad, because it's not going to any transit, and my mouse is mouse pad free, now I want to cancel the item, so I press return item, and a few hours later, ebay said I need to print out a label, I didn't receive the item yet, this ...

Please help to understand what seller actually wants

Hello. I'm going to return an item that arrived from Japan. Seller confirmed a return and send me the message: "I understood that you wanted to return it. Please return it with tracking number if it is returned. Could you ship the product with carefu...

Buyer Had Old Address

Hi, I just started selling on eBay last month and am running into an interesting situation. Any guidance would be very appreciated. I had an item I recently sold delivered yesterday. Last night I received a message from the buyer telling me they had ...

Resolved! Your experience with the message: eBay Customer Support has placed the case on hold

Hello! I am amongst them frustrated eBayers who have got stuck when opening a case to get a refund for a broken item I received. The process has been stopped with this message: eBay Customer Support has placed the case on hold until Feb. 8 to allow t...

Problems with entering the track

Hi. Please, help with this problem. I had to send back the goods and enter the track. Package shipped by Azerbaijan Post. But when I introduced EMS Azerbaijan, Azerexpresspost, Azerpost, etc., they gave an error. I decided to check out another compan...