Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Why can't I enter different postage options in rate tables?

I'll explain with screenshots. I want to give free shipping as I find it easier to deal with the prices, this for me usually is Royal Mail 2nd Class, at the same time I want to offer the option to upgrade to a quicker tracked service, occasionally pe...

ups nda refund

I shipped an item ups nda it was delivered late. It was livestockm with a heat pack double boxed and it was delivered 4 hours after the delivery guarnatee How do i get a ups shipping refund and can I get insurance which I opted for to pay for the dea...

International delivery now taking ages?

I took a break ordering on eBay for over a year and I only started buying again this year and I've noticed that delivery to Europe from America is now taking about a month which is ridiculous given the shipping price is double what it used to be, and...

Track package keeps showing "Shipment Information Received."

As you can see from the tracking information below, I order an item on September 18th, and there was information until the 22nd, but after September 22nd, there has been no action? Can anyone please tell me what this? BTW， I'm from Peru. Track packag...

Shipping status

USPS delivered the package to buyer. However, last status update/scan was "out for delivery" and no update to delivered or scan when delivered. How do I update the status to "delivered" from "shipped" in "manage my orders" in the seller hub. Thanks!C...

USPS package never scanned

I shipped out a package on Monday. As of today (Saturday), it has not been scanned by USPS. Buyer asks where the package is (he sees the same information). I asked at USPS and they say sometimes packages aren't scanned but it should have arrived by n...

EXTRA LABEL FEES

THEY CLAIM I HAVE 3 LABELS THAT WERE MARKED LESS THAN WEIGHT I DID NOT AND THEY WANT TO CHARGE ME 61.20 THAT MORE THAN SHIPPING CALCULATER FROM BEGINNING

Resolved! lable printed by mistake

Hi I just sold and shipped an item I By mistake printed a second lable, I will be charged for that. Is there a way to void that lable thanks

Can't Select Shipping Option

So I have just sold an item at Auction, the bidding got above $20... the buyer selected eBay Standard Envelope. I don't have that option, and there is no way to reject the shipping method. On top of things, I've added in the rule for a handling fee.....

Resolved! Shipping to a military base overseas.

Hello, a buyer from an US Airbase just bought an item from me, i live in switzerland.When googling on how to do it i saw lots of mentions of APOs and FPOs but the address given to me has neither.This is the address: xxx BlvdBldg xxx, Rm xxxxxx Afb, F...

delivery to wrong address

I ordered a neo bar light from a seller in China. My order has my correct name and address in Shipping Info. section. Supposed to be delivered 12/23 but was notified it was coming early. Received "Delivered" notification on 12/9. My shipping address ...

Local pickup - (buyer and seller not able to communicate thru platform)

Sold item but could not communicate with buyer, logged call to ebay. Same time buyer opened a case to try to get their attention that he couldn’t communicate either. Finally buyer came and decided he didn’t want item. Filed for a customer refund but ...

"Item Not Received" case for an international shipment.

Hello, a buyer from Guam purchased an item from me, I don't know how they were able to purchase it, as I don't do international shipping, but they did and I shipped it anyway. The package was dropped off at the post office on November 22 (estimate de...

Where ya buying your 6x4×4 boxes?

I changed my business model in one aspect and about to run out of the 6×4.75×4.75 eBay freebies. I preferred the 6×4×4 boxes eBay used to carry. Was wondering where folks might be buying those online?I have not shopped yet and thought to ask here fir...

Is standard envelope shipping available at USPS counter?

Is this shipping option something I can purchase at a USPS counter, or is standard envelope only a thing that USPS has worked out through Ebay? Also, if I ever ship something sold on Ebay but do not upload tracking and simply mark it as "shipped", do...