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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Item did not arrive at ebay hub

Hi, I bought an item from USA and it was delivered on monday to Glendale Heights to individual but still it did not arrive at their hub which is kind of concerning because every item that I have bought before was quick to arrive at their hub. Is it n...

ebay permits sellers to list items as located in US when they aren't, according it's AI

Item listed as located in New York state when it's actually in Hong Kong. I reported this deception, and their AI found it doesn't violate their listing policy. I submitted a second report.

how to actually file a dispute for additional shipping charges from fedex?

so fedex adjusted the shipping charges that I weighed and shipped...this morning after the item was delivered several days ago...they have done this in the past but its always been very close. this time they are saying it was almost 15lb heavier. if ...

Resolved! Claim amount for lost mail

Hi. My package got lost by USPS. I filed a claim and uploaded proof of what the buyer paid. The claim was approved. Now I pay that money to the buyer. Package was shipped ground advantage. My question is, did I just loose my items and get no reimburs...

USPS Taking Too Long On Insurance Claim

I sold a 1970s 8mm film projector and shipped it to the buyer by USPS Priority Mail. It arrived damaged. I had the buyer ship it back to me - I paid for the return shipping. Upon receipt of the projector, I immediately refunded the buyer. I found tha...

eBay refund page not working

I have been trying to refund postage to customers but the refund page is just not working. The reason for refund is not there and the rest of the page is 'greyed' out meaning nothing can be entered. This has happened before but it usually clears itse...

Calculated USPS Ground Advantage undercharging by 12%

I sold an item today - 22 lbs 38x18x13 with calculated USPS ground advantage. The buyer paid $133.66 but the label cost is $158.55. This is approximately a 12% undercharge. I checked the estimated shipping cost with eBay shipping calculator and it di...

Combined shipping

I have a buyer that wants to purchase multi items from me and wants to combine. I think I have setup my shipping preferences for combine shipping but the buyer messaged me back and I quote "eBay won't let me just request combined shipping since it lo...

Big auction houses can take over a month to ship items. Why the huge eBay hurry?

Some things need very careful packaging and not everyone can ship to post office every day. Trying to make sellers carefully package and ship to the P.O. the next day is fine as long as they can do it. Most can't. Either the packaging is lousy or the...

Sebring, FL post office misdelivering packages to US 27/FL 98 addressez

Is anyone else having problems when they send packages to an address along US 27 N. or south also known as Florida State 98 north or south? Every time I send a good size package to a US highway 27 S. address it ends up at that address on US Highway 2...

Heads up, 3 UPS rate increases before end of 2024

Ebay announced rate increase August 12th, E commerce posted "surcharge rate increases will rise to $7.75 from Sept. 29 through November 23, and will rise again to $9.95 through December 28, 2024 (just about the time to expect new shipping rates for 2...

Item not arrived on time

I ordered a book and it hasn’t arrived yet

International Shipping Issue

Have had an ongoing issue with eBay related to International Shipping. eBay system has had problems with sales (especially to Canada. The buyers do not see USPS Priority International. I have called about this over a month and a half ago, and still n...

Resolved! Buyer 's not receiving the parcel

The courier company has gone twice to deliver the parcel, but there is an outstanding payment from the buyer and the buyer is not receiving the parcel. I have also sent messages to the buyer and he is not responding.and i think the courier company wi...

Buy from ebay Canada and Ship Internationally

Hi everyone. I would like to buy item on ebay Canada. But the seller doesn't offer International shipping. I browse on internet and I found that Canada Post is able to ship to my country. But I don't know how it works. I tried to find email address o...