Shipping

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USPS scans when dropping off package but not at pickup. Why?

Living in a rural area which requires about 90 minutes a day to take packages to the post office. I have to wonder why within a couple of minutes I get notification of a package arrival at my home, but they don't offer this for a collection of packag...

Ebay Standard Envelope shows as late with no scans at all

Hello all. I sent a sticker with ESE. Buyer said he hasn't received it yet. Tracking shows NO scans, but says running behind, original estimate was Wed, Apr 3 - Sat Apr 6. What's my next step? If the buyer files an INR, or even if he just never gets ...

Screenshot 2024-04-07 at 16-45-21 Orders — eBay Seller Hub.png

Where to find tax ID for Brazil shipment?

In the past when I shipped items to Brazil it did not require a tax id, now I'm trying to print a label on Pirate and it says I need one. Does anyone know where to find it?

+Shipping is listed on listing

I offer free shipping on some of my listings but all my listings have the price plus shipping so buyers think they're having to pay shipping too how do you change that

Resolved! eBay’s USPS Parcel Insurance Plan (PIP) Claims — No Updates, No Access, No Support?

If a buyer doesn’t receive their USPS shipment and the seller has already issued a refund, eBay instructs sellers to file a claim for reimbursement through Parcel Insurance Plan (PIP) — a third-party company they’ve apparently contracted for this pro...

When creating a shipping label...

... there is a line that says: Package Protection: your package is covered up to (insert the amount of the listing price). I asked a question recently about combining orders because of this line. I know that USPS Ground Advantage is covered up to $10...

USPS is driving me nuts!

Items not scanning for a full week after shipping! Hoping they scan "out for delivery" soon. Used to scan in the wee hours of the night after mailing them but my postman tells me they are building up at the sorting center due to cuts in staff. Now in...

Shipping Label Print Error

Hi all I’ve encountered an issue where I am unable to create a shipping label for the buyer. The error: “Something is wrong, please try again later” keeps on popping up. I have tried changing things such as adding unit no. Into the 2nd address line, ...

Usps

USPS is hurting my business. Every week they lose packages and don't update the tracking. Buyers open cases, and I lose them because USPS updates the tracking days after it was received.I just want to let you know that this is disastrous, thanks

Buyer is telling me package never arrived at reshipper even though tracking says it did

I shipped an order and tracking shows that on June 3rd, it was "Delivered to Agent for Final Delivery." It is a freight forwarder address. The buyer filed a Request/Dispute through eBay and is saying the freight forwarder never received the package a...

Is "cancel label" the new "void label" on ebay?

I was needing to void a label and I haven't done it in a while. The search and help says to choose "void label" (which I remember) but all I see is "cancel label" Was void label changed to "cancel label" ? I wanted to make sure before I try making an...

Resolved! How to set labels to 4x6" default?

Is there a way I can make it so that when I buy shipping through eBay, by default it will give me a 4x6" PDF? I've googled and can't seem to find it. Thank you.

Negative Feedback on eBay International Shipping Case – Seeking Guidance

Hello eBay Community,I’m reaching out for advice or suggestions on how to handle a recent issue I’ve encountered with negative feedback left by a buyer, despite being protected under eBay’s International Shipping (EIS) policies.Background:The buyer, ...

Resolved! Did the Domestic Shipping Time Change?

An order I received 4/13 gave me til 4/28 to ship. Is 2 weeks normal now? My last order did not give such a window.

I purchase Ebay shipping labels,

After purchasing Ebay labels, because they say it's insured; 4 products have been lost or damaged during shipping, I've refunded the buyers, but it's impossible to file a claim with Ebay. UPS says I have to go through Ebay because I purchased the lab...