Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Buyer says item wasn’t received that shows delivered

Hi everyone!I sold a printer to someone who is now saying they didn’t receive it although the tracking shows delivered over a week ago. They messaged me, did not open a claim, and I messaged them back like the examples I found on here to check around...

I hate automatic returns......

I sent the wrong item. I do not want to pay for the item to be returned to me. I will just send the correct item. Buyer is happy and the deal is saved. Is eBay going to force a refund if the buyer is happy with the replacement and does not act on the...

How to create first class package label not associated with ebay

Hi, I haven’t sold anything on ebay in years and want to create a first class package label (nothing to do with ebay). Click n Ship on USPS only shows option for printing Priority package. So I went to paypal because I thought I remembered doing it t...

Item lost in mail for a week, refunded, found and delivered. Radio silence from buyer

I'm a relatively new seller to ebay, and not sure how to deal with this situation: I sold item for about 70 bucks 3 weeks ago. I dropped off the package for USPS, and they proceeded to lose it for a week. After about 5 days with no shipping update, t...

Potential legal issue when call center advises buyers paypal to resolve a return request Error.

I noticed today that there is a javascript issue when using the return product dialog www.ebay.com/rtn/Return/ReturnViewSelectedItem?transactionId= &itemId= &_trksid= When canceling a return request there is no warning displayed for all users this is...

eBay Sided with Buyer on a False Return Claim With Proof

So on May 6th I asked the community about a buyer who wanted to return an item under the wrong category; the buyer set the return to "Received the Wrong Item" and then proceeded to write an additional comment stating, "Just wanted to return the item ...

I resolved open case refunded buyer does he keep item?

So I have a ebay that claimed damaged item. I refused the return he opened up a case. Rather than to continue with this whole mess I went ahead and refunded his money immediately after receiving ebay email that they are stepping in. Does the buyer ha...

I'm the buyer/customer. I paid for item. Wanted seller to hold it 2 weeks before shipping

I bought an item and immediately paid for it. Then immediately, using eBay's messaging service, I asked if the seller could hold the item 2 weeks before shipping BECAUSE I'M OUT OF TOWN 3 WEEKS. Seller replied that eBay insists in immediate shipping ...

Item Returned Broken

After 6 days from the buyer receiving the item he purchased he issued a return request saying "Eject button doesn't work, someone jammed it in hard and broke button". The buyer broke the item. It was not broken when it was sold and the pictures taken...

Resolved! Canceling Transaction as a Seller

Hello, I recently sold a product through an auction, but before shipping it out, I regretted selling it and asked the buyer if they would agree to a mutual cancellation (so I wouldn't receive a strike or defect). The buyer agreed, but they also state...

Buyer opened case 1 hour after return was delivered! No 2 day return period??

I have a return that was delivered a little while back today. The buyer somehow within 1 hour of the return being delivered(I have not even got it from my po box yet) opened up a case. The case was of course decided in the buyers favor with ebay debi...

I cannot escalate my claim to ebay

I bought an item which was not as described by seller and asked for refund.The seller gave partial refund which I declined.But the system tells me that for today 17 May I can escalate this to their team and this option is not shown on the platform of...

Item was damaged in shipping and seller wants to wait for insurance.

How long is reasonable to give a seller to refund when an item arrived damaged? The seller wants to wait to refund until insurance pays out. Item was shipped from Canada to USA via Canadian Post and USPS. Because there was a suspicious rattle, I took...

Seller listing furniture to be shipped via Media Mail....

Someone sent me a link to a listing for an armoire that was reportedly used by Liberace. The seller had a zero FB score, listed only one photograph of a very large wooden armoire, obviously sitting in their garage, with the door taped shut using blue...

eBay is bleep- not refunding faulty item seller won’t send label and eBay staff can’t read

eBay has put my case on hold despite being sold a faulty item and demanding a return and refund. eBay staff can not read, they interpreted the seller telling he to ‘Hermes the package back’ to him as “we can see the seller has offered to provide a He...