Shipping

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Buyer asking for a refund because package is late by 2 business days

Is it just me or I’m not willing to issue a full refund my the package was shipped on the 11th of January and the Listing mentions 5-7 business days. It eBay calculated edt delivery the 16th. The package will get there shortly I’m sure but the buyer ...

Resolved! Buyer gave me wrong address.

Buyer didn't update the address so I shipped it to the old address. Buyer said the home is vacant and the item would be sitting on the porch. Buyer also said not going to pay additional shpping cost.What should I do?

Why do the labels I print with a Dymo 4XL not use all of the label space?

They look like this. I can scale up to 108-109, but then certain portions get cut off. I can save the label and print via acrobat reader and same thing. Firefox, same thing. Nothing I do can fix it. Please help--it's so annoying. Thanks!

"New" shipping format shows unpaid item as being eligible for shipping?

So this is the 2nd time this has happened using the "new" shipping screen.I'm not a newbie, been selling for over 10 years.I click on sold, then you have 10 items to ship (or whatever the qty.)and I start creating shipping labels. Twice this week I'v...

Shipping help

Let’s say I’m selling hats and a person buys five hats how do I charge more for shipping five hats because currently whenever somebody buys five my items it’s only charge them shipping for one item for example today i sold item andthe shipping is onl...

Buyer wants to canel order

A buyer that paid for an item, and was shipped, now wants to cancel the order because his wife bought him the same item elsewhere as a surprise. I already shipped it. Do I have to or should I cancel the order?

Buyers Remorse

If my return policy is no returns accepted, and the buyer opens a case with eBay because they are having buyers remorse, what will happen? The buyer has stated that what they bought works fine they just didn’t know about a feature that they don’t lik...

The story about commercial shipping carriers

First of all, it is not a question, I just want to share my recent experience I never had before. In December, I bought two 80-90EUR (if it makes sense) items which were located in EU (I'm from EU too). Due to unknown reasons, shipping involved comme...

USPS: we are graded upon their pickups...how do you get them to do their jobs

Anybody having trouble with USPS PICKUPS???

Resolved! I returned items to a seller and they were mailed back to me marked "Return to Sender"

I contacted the seller about it and he claimed the packages were processed as "Return to Sender" automatically upon arrival, even though I used the return label provided by ebay. He offered no resolution in his message. What should I do at this point...

USPS Tracking Failure

I will not buy again from sellers shipping USPS. I bought a guitar on the 11th. USPS tracking said expect delivery on Wed 16th by 8pm. Never showed up with no tracking alerts that I was subscribed to. The next day, the 17th, I get a notification that...

Buyer buys item broken for parts -Then claims broken - Ebay backs them!

Sold a motherboard. It sold for around $100. The title to the listing says" NOT WORKING BROKEN FOR PARTS". The item has a best offer, but the buyer chooses not to do that and buys outright( I seem to have issues with buyers who do this). The listing ...

No retail packaging

So I ordered something and I didn’t check if shipping was discreet but I sent the seller a message saying I wanted to cancel my order. It was to late but it says “no retail package” what does that mean?

Resolved! Please help me to understand these 2 issues...

Hi there, thank you so much for helping me in advance. I have 2 weird issues on same order/customer, please help me to understand them... A customer made an order for $310 for a product that I listed $279 and ofc he gained it. Should I be worried abo...

Global Shipping Program - a scam or an outright robbery ?

I've been stupid enough not to pay attention that the seller I've bought the item from is going to ship it through "Global Shipping Program". One of the "selling points" of this latter outfit is that the Customs Fees are already included in the shipp...