Shipping

Forum Posts

Sorted by:

Buyer returns item the way it was not agreed upon,I payed fees for it,now he's not answering me

This is the case:Buyer from USA wants to return sticker album.Since I don't know Post system in USA,I asked him for help (he claimed that stickers in the album are not original,so I need to pay for returning shipping).Then he sends it as "Priority Ma...

First Return Request from a Buyer

Greetings eBay Community,I am a new eBay seller and have received my first return request. Currently, I have the No Return policy listed on all of my items. The buyer said the item she purchased was beautiful and versatile, but slipped of her foot/he...

I'm purchasing shipping labels that should be flat rate coming up regular priority mail prices

Just a heads up. I was purchasing and printing my shipping labels to pack my orders and the ones that are supposed to be prepopulated as flat rate items, small flat rate box and padded flat rate envelope were coming up as regular priority mail and ca...

Why is eBay favoring buyers?

I have been an eBay member for nearly 20 years. I have a 100% rating and a spotless record. Recently, I listed a new watch bracelet link for sale. The listing specified the type of watch the link is for, and even featured a photograph of the watch an...

Item lost after delivery attempt USPS Bronx NY

I sold a new cellphone on Saturday February 9th 2019 and sent it right away. I used USPS priority mail, I immediately uploaded the tracking information to ebay site so buyer could know it was shipped and could follow up on the item. On February 11th ...

USPS three day vs USPS ground

I'm getting some push back on the cost for shipping small items three day USPS priority. What are peoples thoughts on switching to USPS ground. It does lower the cost. Has anyone else tried this?I realize in a day and age of Amazon two day free shipp...

Remove item from shopping cart

I was viewing an item when my nose began to bleed. While running to get some tissues, I must have mistakenly placed an item in my shopping cart. Now I can’t remove it from the cart. Does anyone know how?

Resolved! Item returned, address undeliverable, buyer now nonresponsive

I sold an item in late November and a few weeks ago, it came back to me as undeliverable because the address doesn't exist. The label was printed off eBay so I'm not at fault. I looked up the address and it looks like a random field, but the person e...

Resolved! Seller closed return. Ebay can't help anymore?

Hi all, hoping someone can provide some insight on what courses of action I can take in my situation. Backstory:-I purchase an item on ebay, but before the item arrived I opened a return (had an chargeback occur and thus the item was no longer in my ...

Buyer claimed that the item I sent was defective, however, when I received the refund, it wasn't

So I sold a fast charger to a buyer a few weeks ago and I sent out the item to them. The day they received it, the buyer messaged me stating that the charger would not even function. I assumed it was a faulty charger so I told the buyer to initiate a...

Fake tracking number »»» I've been robbed

I bought an item. The seller send a tracking number and it`s everything ok, until the tracking informed me that my item was delivered. The problem is the item of the tracking number was from another person in another city. The Ebay say the item was d...

Brooklyn (NY) Post Office Distribution Center

Why does this Post Office have so many issues? I have probably purchased 25 or so items from Ebay over the last 1.5 years. Three (3) of these items have originated out of Brooklyn NY. All my other delivery's were performed perfectly from other parts ...

Resolved! Buyer wants a partial refund

So I woke up this morning to a message from a user who purchased an item from me, claiming that the item had a defect and that it was not as described, and that he wants a partial refund (1/4 of the selling price), or he wants to "go ahead" with a re...

Fedex Smartpost package was undeliverable

Hi I printed a fedex smartpost label through eBay and shipped a package. It came back undeliverable. The buyer now gave me additional detail on his address. I can probably write in this new line in the address so I don't have to print a new label. If...

Tracking number not found

I am in the USA and I bought something from Taiwan. The item has supposedly been sent, but I cannot find any info on it and I've never seen a tracking number like this (I have altered it here of course): ID11111111111111TW. Is this number structure t...