Shipping

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cancelled the order , and changed my mind

hi, I need help, A buyer bought an item from me, and i faced an issue when i tried to ship the item to him, so i had to cancel the order, and now the problem is fixed , and i want to send him the item , he still hasn't replied or confirmed the cancel...

can not escalate case to ebay

I would like to escalate this case but I can not find steps ebay describe in their instructions . When I select "see details" I get only two options: send a message to seller or close the case.Please help me to escalate this case, because until now I...

GSP problem money return

i have problem sry for my not good english but i'm not from USA

I don't know what to do anymore

i have problem sry for my not good english but i'm not from USA 1. I buy item for 398$ item is shipped international with Global shipping program2. item is came damaged3. i read here on board advice what to do in that case4. i open case on ebay and w...

What steps do you take when buyer returns incomplete items or no items?!?

Hi there - Firstly, thx for anyone who's going to take the time to read this and share some wisdom with me. I buy on ebay mostly, and sell rarely. I recently sold some Tiffany earrings. They are genuine Tiffany's as I bought them myself and have been...

Freight Charges $1110+ more than expected due to Larger Pallet Used

Hi all, I recently bought a large piece of bakery equipment from a seller here on Ebay. They had it posted for "Pickup Only" but we had arranged for it to be shipped via freight prior to purchasing it. They charged $500 extra to palletize the unit (w...

Media mail

I am really confused by Media Mail. I have a couple of the popular cook book card systems in a plastic box for sale. I try very hard to be fair in my shipping rates. I DO NOT have s store on ebay and am just trying to make a few dollars selling on eb...

Calculated FCP shipping WAY off!

I switched to calculated for FC packages due to the new zones. A few have come in WAY off, one that was 15 ounces wanted to charge over $9 for FC. I changed it on the invoice. Just now I have one that got charged $7.85 for a 14 ounce package. I am NO...

Is this item fake?

https://www.ebay.com/itm/153380736174#rpdCntIdI think its impossibel for this item to be selling at this prince and conditionit must be fake right?

SHIPPING APO ADDRESSES ISSUES.

Can someone please help as I can’t seem to find any info online. So buyer used wrong address and included a country into his shipment for a apo address. So I assume this will go thru the international mail system. Is there any way to stop it or what ...

Fed-Ex Shipping Fees

My Fed-Ex shipping weight has been showing x3 of original weight on my Ebay invoices for shipping fees. I did call yesterday and a friendly Ebay representative went through each over priced Fed-Ex fee going back to December. She stated she is placing...

Seller Protection doesn't cover you when a buyer damage an item

I just lost a dispute for a return item. 3 years back Ebay just to protect sellers from a fraudulent buyer not anymore.I received a complain of an item not as describe, it was a pair of cashmere gloves that the buyer complain to have holes from the i...

Someone help problem with refund from GSP

Ok as i'm not from english language country i will try explain problem i have 1. i buy item and pay 398$ item is came to me i live outside USA with global shipping program2. item came damaged3. i read board here and see what people do in same case be...

Item that went out Media but Return came Priority

Get a fake SNAD on a book that was shipped Media Mail. Return comes Priority...how is the buyer able to to choose Priority when I don't enable that as a shipping option? All returns priority, have I just never noticed this before? I mean I wouldn't h...

RETURN RATE Metric needs to be regulated ASAP!!

Hello everyone, I would like to discuss the return rate metric. I feel like their are very many flaws to this metric and would like to see if anyone agrees with anything I am about to write today. I sell in the Cell Phone and Cell phone Accessories c...