Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! How do I issue a partial refund under eBay's managed payment system? (PayPal not used for payment)

All current KnowledgeBase articles seem to have outdated instructions for inssuing a partial refund, all starting with "Log in to PayPal...". Of course this worked when the buyer paid with PayPal. However, I cannot seem to locate the comparable funct...

Seller wants me to cut up & destroy item before sending refund

I ordered a beautiful white and navy blue bridal bouquet for my daughter's wedding from a seller in China. When it finally arrived, it was white and ROYAL BLUE. So I sent a message explaining I wanted to return for a refund because it wasn't as descr...

Need help escalating a return - eBay refusing to uphold their own policies

Hi all - I need advice on how to get resolution from eBay on a return. I'm a buyer and seller and am aware of their policies. In summary, I made an international purchase and eventually had to open an item not received case. I did give it a few weeks...

Bad e-Bay decision

I consider the solution given by e-Bay to be absurd for the following case: eBay Customer Support has made a final decision. The seller provided tracking information that shows the shipping carrier tried to deliver the item to your address. You can p...

Why does ebay allow buyer to pay before they get an invoice?

Why can't ebay make buyers wait to pay AFTER they get sent an invoice? I have set shipping charges for 3.50 for an old record and .50 cents each additional record. After a buyer wins an auction if they win 10 records ebay will allow them to pay 35.00...

Buyer Made False Claim - Buyer has my XS Max and $990! Need advice!!!

I feel totally betrayed! I listed and sold an XS Max and the buyer said he received an 6+ and not the phone I had advertised so he requested a return. I replied that he was mistaken and that there were two people who witnessed the XS Max getting pack...

Shipping a laptop to buyer with a lithium battery

I recently sold my MSI GS63VR STEALTH PRO and took it to the post office and was informed that I need extra labels on my package. I only have the shipping label on the package, but apparently I need another sticker stating there's a lithium battery i...

New shipping label page problems

The new page does not work for me, and never has, at any point. For the past several years, shipping 20+ items, I have always had to use the 'classic' page. I have tried Chrome, Firefox, and Edge browsers, and none will work. Just now, I had to try c...

HERE IS JUST ANOTHER REASON WHY I WILL NEVER DO FREE RETURNS

I recently shipped a shirt to a seller. I carefully packed the shirt first in a clear plastic shirt bag and then in a 12X15 Ebay poly Mailer. The buyer opened a case saying the shirt was too small. The shirt arriveD back smashed in the original envel...

SELLING ITEMS worldwide

Please help, How to be sure, and to know that my listed items which I want to sell is visible to that country where I want to ship it? Also if I listed an item at EBAY.CO.UK will it be visible to the EBAY,COM visitors?

Resolved! Late Shipment Rates

Hey All,Is anyone else having issues with an increase in late shipment rate notices? I ship my items typically the same day or within the next business day as required. I know there have been issues with our post office delivering/scanning mail on ti...

Resolved! Stopping a bogus purchase

Someone hacked my account and made a purchase. I discovered it within a few minutes, messaged the seller that it was a bogus purchase, called eBay, reset my credentials, disputed the purchase with PayPal. They agreed to refund my money. I emailed and...

Ebay shipping calculator

I listed an item that weighs 4 oz. I checked shipping calculator and got cost of $1.45. When I sold the item and printed the shipping label the cost was $2.76. Why is the calculator not giving correct price when listing?

eBay Print Shipping label failed, but still charged my Paypal account

So I tried to use eBays Print Shipping Label option, and for some reason it said the payment failed, but when I checked my Paypal balance I'm missing the exact amount that the transaction was supposed to be for. However there is no list of any charge...

Shipping calculator shows on each item instead of a "FREE SHIPPING" notation if offered?

Why does a potential buyer have to open each item a seller lists to find out if they offer "FREE SHIPPING" for that item???? Letting a potential buyer know on the description line would clarify the shipping without opening the item link one would thi...