Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Buyer didn't sign for / pick up package - return to sender - what next?

Wanted to get the community's advice on the following situation:Buyer purchased item June 5, I ship out item same day on June 5 using Priority Mail + Signature Confirmation + Insurance, using the address that eBay provided (purchased shipping through...

Resolved! shipping label creation.

Shipping Label Created, USPS Awaiting Item that's what is says when i go to check tracking progress .I noticed that it says that label was created in a town 100 miles from my town which is 6 thousand miles away in Puerto Rico. The seller is located i...

Customer Preferred Shipping - Changing the Setting

Good day Community Folks! I have started selling more on Ebay recently and I try really hard to get shipping correct for my customers. The last few orders, my customers have been able to choose which shipping preference they want - for example, I cal...

Lost shipping receipt

HI i lost my receipt with the tracking number and the buyer has yet to confirm it if it is delivered is there a way that the buyer can mark as delivered?

Resolved! Free Shipping, but not to PR, AK, HI, etc.

Is there a way to offer free shipping, but not to PR, AK, HI, etc.? I still want to offer shipping to those places, but at a calculated rate. I only see an option to exclude them from shipping.

Global Shipping Program Disappeared from Listings!

Ever since eBay started hiding shipping methods, the global shipping program that I can ship through Kentucky has disappeared. I have had 2 International buyers ask me for a cheaper shipping method because the only shipping listed on my listings for ...

Resolved! buyer cleaned item and ruined it now wants refund

Sold vintage knives, said they needed cleaning as had some spots. Buyer used steel wool and brillo to clean knife handles which was not the right thing to use. She said I stated they needed cleaning but now they are ruined and she demanded a full ref...

seller- scammer

i bought 3 items separatly 1 from one seller the 2 others from other sellerall are scamsfake trucking number , ebay refund me for 2 items and iam waiting for the othercan someone explain the process, how the scammer got the paiment and run awaydid eb...

Estafetamembers caido

Tengo un paquete en tránsito desde Asia, y ayer entró a USA, así que nada más para ver abrí la página Estafetamembers y está caída. Revisé en Twitter y al parecer ya son al menos 7 días que lleva caída de acuerdo a algunos comentarios de clientes que...

Negative feedback for slow shipping

I sold something listed as economy shipping. The buyer contacted me angry that it hasn't arrived and threatened to give me negative feedback. Then called me a dishonest person for some reason. Will ebay allow the negative feedback to go through given...

Fictional warranties by the seller and how EBay responds

Bought an item with a stated warranty.The item states it is new design, (auto electrical part).Within six months and way under 1000 miles, item failed as old design did.Contacted the seller, told per EBay, the item was warranted for three months and ...

Forgot to include an item in shipment

Shipped off a package today and when I got back from dropping it off, I saw that I had left out a part. Will I have to pay for a new label or is there a way to go to the shipping labels link and reprint the label with new weight/dimensions? Also, I r...

shipping and handling

How do I enter a handling fee when listing my item ?

Shipping fee %

First off I know why they did it, with AI today, they can find a way to see the items that are overcharging on shipping. They are not involved in any process of the shipping. But anyway, my question is what is the shipping fee in terms of percentage?...

unable to pay for auction. eBay msg to contact seller for invoice??

looking to buy a spare tire for my car. the auction is a "buy it now" auction. checked the shipping cost to ship to my US address (US seller). it showed Free shipping (check attached photo - its another one of seller's auction with spare tire also - ...