Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Seems there is a glitch in combined shipping discounts.

So I went in my business policies and edited all my leggings to lower my First Class shipping prices and changed the amount for buyers if they add additional items, which most don't seem to understand the "add" to cart feature, but some do. So now I'...

ShipCover claim filing link

Hello,I'm trying to file a ShipCover claim for one of the packages that I had shipped. But surprisingly when I try to do that either from the Selling/Sold page or Shipping Labels page, the link doesn't appear anywhere. I confirmed that I had purchase...

Seller Is Overchraged For Shipping Labels

I am a 15 Year Seller in Excellent Standing & I am being Overcharged for Shipping. My Buyer paid $1.45 & I was charged $2.76 for a Single Comic Book which has happened several times only with the Comic Books I have sold during the past week. I have c...

Package returned on USPS forward expired

As a seller, I got the returned package today due to undeliverable address from buyer. I tracked the USPS shipping, it said FORWARD EXPIRED. What should I do in this situation?the price of this item was listed 26.99 and 2.99 for shipping. The actual ...

How to discount shipping?

I have a buyer who would like to buy a second item and have his original purchase shipped in the same box. He is asking for a discount on shipping. We would like to accommodate him, but are not sure how to make this work. The only thing we can think ...

HAVE YOU HAD YOUR LISTINGS REMOVED BY EBAY IN THE PAST IN LARGE NUMBERS??

Hi fellow sellers, this is my 1st post on eBay. I sell vintage magazines and ephemera and have always been a top rated power seller running at a 100% positive clip. My store has grown over the years from a few 1000 listings to over 10,000 listings wh...

When Free SZhipping is NOT Free shipping

I've been shopping for a small pressure cooker, after i'm finished looking at the listings, I see the cross promotion box at bottom, so I see one I may be interested in and it says "free shipping" so I click on it and lo and behold, there is a shippi...

Bought a game account

As the top said bought 3 gaming account for mobile game. Is it possible to get a refund if the account got banned cause they did a 3rd party hack/modded and they didn't post on their page that it was could i refund?

Responding to Buyer's complain

Hello. I had just recently sold an Iwo Jima statue in very good condition for $180 to a buyer. I had taken many pictures before packaging in every angle. I had carefully wrapped the item in many layers and made sure that nothing was bent while packag...

Fraudulent USPS Charges

This week I received a message from Ebay that USPS notified them that I used a Small Priority Flat rate label on a Medium flat rate box. Ebay charged my paypal account and said I would have to contact USPS regarding the issue. I packaged the item mys...

return shipping on damaged goods

when your item is damaged thru shipping usps does not give you your money back even if its agreed that its their fault, only if a package is lost they will refund shipping so when pay pal refunds the buyer they include the shipping. when i ship my it...

Why does eBay accept addresses that are invalid?

Twice now in the past month I have been provided orders where the shipping label could not print because the address is borked. I know that it is a bad address because when I go to print a shipping label, it won't print because the address is "Invali...

where is the regular USPS priority mail option?

so It looks like ebay changed the shipping. Apparently the buyer selected usps priorty mail package. Well, I'm selling clothes and I never send them in packages. I don't use flat rate. I use the polymailers. Why do I not have the option for the stand...

Resolved! Ebays Automatic Return Process?

First point... I received a message from eBay that a return had been started on an item but “as per ebays policy, the return had automatically been approved, and the buyer was asked to send the item back”. I have searched and searched for this policy...

Why eBay is doing this?

Last week I bought a hoodie from one of the sellers who has 99.8% positive feedback. I received a defective hoodie with a large cleft under the right arm. Also the hoodie quality was impossible to be original. It left black paint on my body. I return...