Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Non-receipt of goods

I opened a case with eBay for items not received. There were three items in an order from one merchant. Unfortunately, I do not know any other way to open a dispute than for each item individually. The merchant provided tracking information, from myH...

How can I split a multiple quantity order into separate shipments

I was selling an item that I had 3 of, and they all need to be shipped in separate boxes. Somebody just bought all 3 of them at once but Ebay gave me a shipping label with all 3 items combined. Is there a way to split that into 3 separate labels?

EBAY SYSTEM DOESN'T REFUND FINAL VALUE FEE WHEN YOU MANUALLY REFUND MONEY - CHECK YOUR ACCOUNT!!

Do you know, if a buyer opens up a return request and you manually have to refund their monies through PayPal b/c their return was opened improperly and you need to deduct your restocking fee, eBay does not refund the final value fee automatically. T...

Seller, after allowing returns, refused the return when it arrived to their place.

Hi all, I tried to buy a cpu for £499. When it came, the seller sent a £5 s8+ phone case.So I sent a return back to the seller. After 2 days (28th june) I got a message saying it was refused to be accepted.Thus, asking what options I have towards dea...

Orders Awaiting Shipping Page

Hello Manage orders awaiting shipment page I switched back to the old page because there was an option. Anyone know how to get back to the new page? I looked in customize and I ain't seeing how to get back to new layout. Having used the new and the o...

Shipping a bike

https://www.ebay.com/itm/233260433665?ul_noapp=true I had a buyer want to see what it would cost to ship this coast to coast? I have used FedEx Smartpost with mixed results. Anyone have ideas on this one and approximate cost of shipping it?

Problem with Shipping Options Ebay Says 90 Days to Correct?

I can't believe this one!!!! All check your shipping options on your listings and look at actual shipping charges the customer will pay in your listing. I have most of my listings shipping UPSP Flat Rate Padded Envelope. Just went in to drop my price...

Gift card ebay refund

A greeting to all, I have problems with a purchase of 255.40 in total, I made the payment from paypal of 165.40 and 90 on Gift Card ebay, the seller has returned 165.40 by paypal but not the 90 on Gift card.I try to apply the Gift Card again but it s...

Printed several labels with incorrect postage, what should be do now?

Hi, we made a big goof and scale was set to kg instead of lbs. and now 12 of our shipping labels through USPS are incorrect. Postal worker suggested we should add weight into labels already on packages, but don't know how to do that. Called ebay and ...

shipping is way to expensive what am i doing wrong?

im trying to ship a 2oz package in one of those plastic shipping bags and usps wants to charge me $7.35 this has to be wrong

System Flaw - How Does a Seller Notify Ebay?

Does anyone know how to notify eBay of a System Flaw? I have brought this specific attention to eBay over the phone on 2 occasions without results. Specifically, I 'promote' all of my fixed priced items. I also have setup my sales to either provide f...

EBay customer service is terrible

I purchased replacement logs for my Majestic GRB 36 fireplace. The logs they sent me didn't fit. And then even though Ebay doesn't allow restocking fees, they indicate that there is a 20% restocking fee! seller is trying to rip me off. And Ebay custo...

How to return to the Classic Shipping Label Format

If you are unable to find the shipping label for your package needs under the present system and wish to return to the Classic System you can do so by doing the following. The new label system format is:- https://gslblui.ebay.com/gslblui/new_label?or...

USPS PRINTING OPTIONS (not visible)

I tried to print FLAT RATE ENVELOPE which I have been doing for years and that option was not visible. EBAY updated their system to only show PRINTING OPTIONS that they believe are appropriate based on WEIGHTS & DIMENSIONS shown in your listing. To c...

Padded Flat Rate Envelope option not working for any of my items!!!

I have a few hundred items listed with padded flat rate envelope as the main shipping option and there is a glitch that will not let the buyer see anything except for UPS ground. I have tried changing it back and forth by revising it but no luck. Jus...