Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Seller sent wrong item, who pays return shipping?

Seller sent the wrong item then didn't respond. Ebay settled in my favor but wants me to ship back item at my cost? I don't see a print return label option, how will I be reimbursed? Thanks in advance?

Resolved! Cost of Shipping to Alaska, Hawaii, and U.S. Protectorates via USPS

I wanted to start a discussion regarding shipping because I feel like all the information is out there, but it is not in one place and could be hard to find...unless I am completely missing something. I have been selling on eBay a couple of years, bu...

Extend return shipping date

I’ve got a transaction that I started a return on. The seller delayed but finally accepted the return. The problem is, I am out of the country and wont return until the day the “use shipping label by” expires. I would like to get a couple of days ext...

Resolved! USPS Scan Sheet-Cumulative SCAN sheets

Local post master told me today that scan sheets for shipment larger than 5 items per day may be required in the near future due to the continual increase in package processing. Too much employee time spent scanning and too many complaints from shipp...

Marking "Fragile" on your package incurs an extra charge at the post office

I just went to my local downtown Santa Clara post office today to send out a package, just as I did yesterday at the same location. I normally like to go to this branch because the parking is less of a hassle than the branch near my home. The previou...

Resolved! Processing exception other delay

I checked on the progress of a package I shipped today and saw "processing exception other delay". Does anyone have any idea what this could mean? Thanks!

USPS tracking - fails on delivered scans

Please, can anyone answer the following technical question about USPS tracking?If one of the scans fails, in the middle of the sequence of several scans to reach the destination, the next scans, even done, will not show up on the USPS tracking system...

Resolved! Proper way to file claim for credit for purchase not shipped.

Seeking advise for the proper way to file a claim for unshipped purchase made on March 24, 2019. Seller has apparently failed to do this to a number of buyers recently based upon the recent feedback displayed. I just want to do it correctly, without ...

new shipping page is awful

why can't ebay leave stuff alone?

Resolved! Refund scam?

This is a new one to me. Just had another Ebay member contact me on an auction that is still active, stating I sent them the wrong item and not the one in the auction and demanded a full refund or me to send the correct item immediately. They also sa...

I order a crane stabilazer with dual handles,and i only recibe the handles what do i do?

Spoiler (Highlight to read) This was the order, and the only things i got

I do not know what to do now

Hi, i rarely buy something from ebay so i have no idea what should i do please if you could help me. Thank you so my case is that i bought 6 dragon statues from one seller.I get only 3 dragons and 3 were missing.Papers from Fedex says only one box wa...

Item Arrived Damaged

I am an experienced seller, (so I thought) positive image for 2,000+ sales even though I've sold 4,000+.We have excellent reputation for our outstanding packaging and quick response.Recent transaction (5 -- 3 pc Asian bowls sold) Arrived at buyers lo...

Resolved! Should I require signature confirmation for delivery?

Hi there,So I just sold a rather expensive pair of designer slides for about $150, and I'm wondering if I should require a signature confirmation for delivery purposes. The item sold to a buyer with 100% feeback with 22 total buyer feedbacks to a res...

sellers screww up

I bought a item that was literally of no earthly good to me. It was for a car 2009, product was supposed to fit a 1998 -2011 car. So I am supposed to be a happy camper because he did not send me what he advertised so I am out the price of the unit pl...