Shipping

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RETURN RATE Metric needs to be regulated ASAP!!

Hello everyone, I would like to discuss the return rate metric. I feel like their are very many flaws to this metric and would like to see if anyone agrees with anything I am about to write today. I sell in the Cell Phone and Cell phone Accessories c...

Stolen parcel content

Hi. So this is my case:I sold a phone for £140. Instead of a phone buyer received my parcel with cheap watch inside (my parcel was opened and resealed by someone during shipping process). Buyer opened a return case against me on the day of receiving ...

Seller from China Accepted Return for Defective Item, but says they cant send Shipping Label

I bought a new watch (about $200) from a seller in China. It was DOA. Its mechanical, so no batteries. I contacted the seller, and opened a return request. They accepted, and told me to ship it back. I asked for a shipping label, and they stated they...

Open case is still pending

Hello, A week ago, I opened a case on resolution centre for an item that I didn't receive and listing has been removed by e-bay due to issues with the seller account. It says e-bay will contact me after 48 hours but the case is still pending.How long...

Confused as to what to do?

I sold an item on a Friday, then paid for and printed a shipping label on Saturday. Later that day the seller contacts me and says that EBAY has an old shipping address and he needs it sent to a different one. I have never had this happen before and ...

FedEx overcharges on ebay. Make note of your FedEx quote and check your PayPal statement

I read that FedEx routinely overcharges on ebay shipping but most people don't notice because FedEx bills your PayPal account sometime as much as 3-4 weeks after ordering the shipping label so I decided to watch and see. Ebay's FedEx shipping quote w...

help with what to do should i offer refund or what idk , need help asap

so im new to ebay and i listed and sold a drone it came with two batterys when it arrived one of the batterys didnt work , would something of happend when it was shipped ? i tested everything befor i sold it and it was working fine , sould i offer a ...

Customers wants to return an item, who pays?

Hi, I recently sold a coffee machine. The item was second hand which is clearly stated. In the pictures the item clearly missing a drip tray, something that doesn't effect the machines working. However in the description i did not put that the tray w...

Resolved! Seller Ripped me Off W/ No Shame

Seller completely ripped me off, Lied straight out w/ no guilt or shame what-so-ever, misleading etc.. I bought a T-Shirt coming up to 2 mos ago, still never received it. Ad said product is in N.Y.C. which would only take 3-4 days to Phoenix,Az. I'm ...

Problem with EBay

I am having serious trouble with EBay Germany. That is why I’m approaching the mother company via the USA community. Before I go any further: I’m 71 years old and a Brit living in Berlin, Germany.Now to the problem.I purchased a refurbished iPhone 8p...

item does not shipp

hi i boogh a tracksuit from uk tow weeks a go and until to day .the seller doesn t shipp my item by the way the purchase ending is tomorrow.how can i resolve this problem ?thanks .

Resolved! What is happening? Paid item deleted?

What is wrong? I want refund,but I can't do it anything... Paid item deleted from my Purchase, history, I can not contact seller ,,goodcook", I can not open Case at Ebay...Look attach!Help..

Foreign buyers using a Freight Forwarder.

I have had it with foreign buyers buying laptops and having them shipped to a forwarder in DE. It never fails that a week later they will demand a refund for made up lies. The usual lie is the hard drive is not an SSD, its HDD or the DVD doesnt work ...

Terrified to expand my business due to current return of non returnable issue that gets worse

Good Morning and thanks for trying to help! I sold a pair of earrings that were clearly defined in the listing and they were paid for and shipped out. The buyer decided she was unhappy that the earrings did not have a hallmark and only the backs, tho...

Resolved! Sold item via Global Shipping Program - item not received by buyer

Hello, In early November I sold a relatively high dollar item (approx. $500) to a buyer in Australia. Nearly two months later I received a message from him saying that he was still waiting for it to arrive. I tracked the package and discovered that i...