Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Shutl (Hermes) the new delivery service in the U.K.

Is anyone else in the U.K. worried that ebay seem to have joined forces with Hermes under the new name of Shutl? Hermes are the worst courier ever. Parcels go missing or arrived damaged, open or even empty. Trying to get a refund or even a response f...

Resolved! Bought Searched Pokemon Booster Packs, what should I do?

I bought a cheap Unbroken Bonds blister pack, it was 2$ less than other ones presumably because it had shelf wear. That's what it looked like in the listing pictures, but once I opened it, it was clear it was searched and resealed. All the code cards...

eBay policy on automated returns, automated relisting on non paying or canceling buyers

eBay policy on automated returns and relisting on non paying or canceling buyers is destroying business. Taking funds out of your account automatically to pay for a return label should not be legal. Automatically relisting a auction because a non pay...

Resolved! What are the EXACT Settings to ALLOW/INCLUDE shipping to Alaska & Hawaii?

I would like to allow and include Alaska and Hawaii as shipping locations on my listings. (I ship exclusively via USPS.) I have tried everything in my Shipping Policy settings and still, when tested with an Alaskan or Hawaiian zip code, my listing gi...

Resolved! Received a returned item- wrong name, but to my address (I'm not the seller)

I have received a package addressed to another person, but to my address. It contains an unwanted item including a return form. How can I get the item returned to the right seller? I've tried searching on the numbers (ebay return id, ebay item number...

Resolved! eBay Labels are printing wrong date

Hello Everyone, I'm not sure if this is just happening to me but I usually print labels late at night (it's about 10 p.m.) I make sure my labels are on the correct shipping date but just a heads up that December 12,2018 is coming out as December 13, ...

How often does ebay update its tracking info?

Im guessing its once a day, cause the timestamps for each shipping event are all the same time. I ask cause I have to wait for them to update their trackimg info in order for my funds to be released.

Resolved! Seller won't refund after the item was returned...

Hi guys, I bought a refurbished Kenwood food processor on 9th July, and it arrived damaged. I opened a return case which the seller agreed and provided me with a return label. Under the return details, it still shows as 'Item Dispatch' when the item ...

international shipping to spain

how do I ship a pakage to Spain Europe?

Suggestion for Ebay for returns

Since you have so many options for buyer requirements, I think Ebay should have an option to block any buyer who has requested a return from a seller who doesn't accept returns. This garbage of favoring the buyers in every way is about to drive me to...

Where do you find the Default "Add Custom Text of Shipping Label" area?

As of today, July 19th , 2019:Where is the default information kept on you Ebay "Add custom text on label".I set my info up years ago on Selling Manager, and I had it default to a part number I use to use.Now that part number is replaced by a new one...

Resolved! Will Ebay Refund My Ebay Bucks?

I did a search and didn't see this addressed. I purchased a Garmin GPS map update card on Ebay using Ebay Bucks. The listing said the card was new and never used. When I got the card and entered the number, the Garmin map update app said the number w...

USPS dimensional weight rate change in June

I hope I did it wrong but I just looked into USPS dimensional weight rate change in June, I sell fishing rods using USPS box that is 38"x6"x5", which run 1-2 lbs but if I did it right dim rate would put them at 7 lb. If I did that right I'm out of bu...

Return Shipping

Okay, so I purchased a device from a seller who offered free returns. I received the item, turns out it was fake so I returned it, everything was going smoothly until the expected delivery date came around. For some reason, USPS is telling me "Addres...

ERROR MESSAGE

i’m trying to print a shipping label and keep getting the below message. anyone else dealing with this ? It’s not you. It’s us.Our server is down, but we’ll have things back to normal soon. If you still need help, visit our help pages.Go to homepage