Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

New; Print your shipping label...Error on delivery date

eBay’s new shipping label page…look at the expected delivery date your customer is to receive their package…this date is the same as the purchase date!I hope eBay doesn’t show this date to our customers…

EBAY RETURN POLICY IS A RIP OFF FOR SELLERS !!!!!!!!!!!!!!!!1

IT HAS ALMOST BECOME TO EXPENSIVE TO SELL ON EBAY !!! I SOLD AN ITEM THEN THE CUSTOMER PUT A RETURN REQUEST IN STATING I SHIPPED THE WRONG ITEM !!! I DIDN'T ,THE CUSTOMER SIMPLY CHANGED THEIR MIND BUT I GOT STUCK REFUNDING THEM AND PAYING FOR SHIPPIN...

Trying to return an item to a seller who has moved & didn't update their address with eBay & Paypal

Hi all. Received an item that wasn't as described, so I started a return. Seller agreed to the return and sent me a return label that had a Florida address on it. Just as I was about to print and use the label, I received a message from the seller te...

No hassle returns...... why so stressful

I don't understand why ebay is pushing no hassle returns on the buyer but makes the process so stressful for the seller. I sell a couple thousand items a year on a different account. And have on average one return a month. So not a very high return r...

Actual Shipping

Why does EBAY assume that when a seller provides a tracking number, that they actually shipped it ? Today is 7-20-19 and I paid on 7-11-19 and the seller provided a tracking number, but the USPS hasn't rec'd it, but according to EBAY it has been ship...

Resolved! Inflated shipping costs? Is this fraud?

I have noticed many postings that appear to be deceptive and/or fraudlent in the shipping costs. Example: A seller lists a collectible plate for $7.50, and shipping costs are $33.00. I know that little plate doesn't cost $33.00 to ship, so the seller...

Shipping rate table - The missing instructions!

Very frustrating that this program was started with so little documentation to support sellers trying to set it up. Hours and hours in the last week spent setting up rate tables for our mix of products and trying to get a CSV file imported to success...

Resolved! What is a Regional rate box?

Still a newbie here...lol... What or when would I use the regional rate A or B boxes? I see they have the boxes available thru the USPS, but haven't seen an option for those when figuring out shipping. I couldn't find anything about them on the USPS ...

Resolved! Where do you generate a prefilled customs form?

Hi. I'm trying to generate a shipping label and customs form for my first international sale. This eBay help page: http://pages.ebay.com/help/pay/international-shipping-rules.html says, "For items that you don't sell through the Global Shipping Progr...

Resolved! $5 guaranteed delivery voucher for cancelled item?

So I ordered a widget with a guaranteed delivery date. The seller stated it had shipped and provided a tracking number. However, the tracking number was for someone elses package. It went to someone in North Carolina and I'm in Texas. I contacted the...

USPS First-Class Package rate 3/4" minimum thickness requirement

Today I tried to mail from my local PO a 6" x 9" bubble lined poly envelope containing a CD-ROM in pasteboard sleeve, about 5/16" thick. I had printed an ebay label at the lowest cost 4 oz rate for a USPS First-Class Package rate. My postal clerk sai...

Canadian buyer using US account

I sold a larger item (5 lbs, 31 in x 14 in x 11 in). However, the buyer's location says he is in the United States, yet the shipping address is in Ontario, Canada. I turned off international shipping for this listing due to its size. How was he able ...

Buyer Requesting Room Number Be Added To Address?

Hello! I have a question that I can’t seem to find the answer to so far. A buyer purchased and paid for one of my items, shortly after the transaction I received a message asking if I could add a room number to the second address line, as eBay would ...

i think i might be getting ripped off

i bought a scanner radio yesterday (19th), today i log on to ebay to check the tracking number.. on the "purchase history" i click on my item and i notice it says that it was delivered already.. to oklahoma.. ( i live in NY).. i notice i have a messa...

Resolved! Late Delivery

I have an item I bought that didn’t arrive on its garenteed delivery date, but It will still arrive to my house eventually. Can I report the late delivery and get $5 coupon from eBay and still keep my item?